Case Study: Ensuring better veterinary care with Teamly

Brook Farm Veterinary Center, located in Patterson, New York, is the largest animal hospital in the area and offers complete medical and surgical care, along with boarding services. Brook Farm focuses on earning and maintaining the trust of their clients through their dedication to the provision of quality care for their pets. Evidence of their total commitment to quality is that Brook Farm was the first veterinary clinic in the USA to become ServiceMagic certified, and has held an A+ rating at the Better Business Bureau since registration.

With a client base of over 3000 families, Brook Farm and their small team have to work hard to maintain their excellent standards of care. Evan Kanouse, III, Director of Professional Development at Brook Farm explains the challenge, “As a team of 12, each one of us has a lot on our plate: whether it be emailing records to a client or completing lab machine diagnostics, it’s easy to fall behind.”

At Brook Farm they were searching for a solution where they could visibly see the success of their staff to ensure a quality service. Teamly is a productivity and performance management solution for businesses, which helps people “get the right work done.” Users identify their top priorities for the day, week, month and quarter, commit, share and update them online using Teamly’s web-based software.

“My staff put in at least 3 priorities each morning, as well as a few throughout the day. Our employees have benefited because they can see their own progress, and through the manager view I can also watch as priorities are either started or completed.”

“Teamly has solved our problems in terms of managing our people and their priorities more effectively.”

One of the key features of Teamly is email reports for team managers, and charts available online which let managers clearly see who in their team is performing, and who needs additional support.

“Teamly has been useful at a team level because we have been able to analyze and keep track of our productivity, as well as foster a sense of encouragement and accomplishment amongst the staff.”

Teamly has been designed so that in each period, whether, day, week, month or quarter there is a maximum of five priorities. This is based on Pareto principle, that 20% of action accounts for 80% of outcomes.

Kanouse has seen the benefit himself personally, “I can keep track of things I otherwise would have forgotten about. Additionally, I am more focused on staying on track. Teamly works because of its simplicity.”

The experience Brook Farm has had with Teamly has made a real difference.

Kanouse concludes, “With an economy like the one we have today, it is important to maintain clients and provide quality service. With Teamly, we are able to ensure this happens. I would certainly recommend this tool to businesses that want to succeed in this very competitive age.”