Mastering Backlog Management: Insider Tips and Strategies for Overcoming the Toughest Challenges

Illustration represents tips and strategies at work.

If you’ve ever been part of a project team, you know how crucial it is to keep track of the tasks that need to be completed. And that’s where backlog management comes in. Backlog management is the process of prioritizing and organizing the list of tasks that need to be completed, known as the backlog. It’s a critical aspect of project management, ensuring the team is working on the most important tasks and making progress toward project goals.

But let’s be honest – backlog management can be challenging. With changing priorities and stakeholder expectations, it can be difficult to stay on top of everything. That’s why we’ve compiled insider tips and strategies to help you master backlog management and overcome even the toughest challenges. Whether you’re a seasoned project manager or just starting out, this article is for you. Let’s start by understanding what backlog management is.

Illustration represents people working in the office carrying their workload

Understanding Backlog Management

A backlog is a prioritized list of tasks or items that need to be completed within a project. It is a critical element in Agile project management methodology and serves as a foundation for project planning and execution. The backlog acts as a roadmap, guiding the team toward project completion, and it also helps to ensure that the most important tasks are being worked on.

There are two types of backlog that are commonly used in Agile project management: product backlog and sprint backlog.

Product Backlog

The product backlog is a high-level list of all the tasks that need to be completed to deliver the project. It is managed and prioritized by the product owner and can include items like new features, bug fixes, or technical debt.

For example, let’s consider a software development project where the product backlog includes items like “Add login functionality” and “Implement payment processing.” These items are critical to the success of the project, and the product owner has prioritized them accordingly.

Sprint Backlog

The sprint backlog, on the other hand, is a subset of the product backlog that includes the tasks that the team has committed to completing within a specific sprint. It is created during the sprint planning meeting and is owned by the development team.

To illustrate, let’s say the development team has committed to completing a two-week sprint. During the sprint planning meeting, they review the product backlog and select the items they will work on during this sprint. The sprint backlog for this particular sprint may include items like “Fix bug in login flow” and “Create error messages for payment processing.” These tasks are smaller, more specific, and can be completed within the two-week sprint timeframe.

By breaking down the larger items from the product backlog into smaller, more manageable items in the sprint backlog, the development team can focus on making progress toward the larger project goals while also making tangible progress toward completing specific tasks.

Despite its importance, backlog management can be challenging. However, by implementing these insider tips, you can ensure that your backlog management process is effective, efficient, and delivers value to stakeholders.

Backlog Management Tips

1. Prioritization

Illustratiob represents the MosCow technique.

Prioritizing items in the backlog is critical to ensure that the most important tasks are being worked on first. One commonly used approach is to use the MoSCoW method, which categorizes items as Must-Have, Should-Have, Could-Have, and Won’t-Have. This method allows you to focus on the things that are critical to project success and deprioritize items that are not as important.

The MosCow Method

The MoSCoW method is a prioritization technique commonly used in Agile project management. It helps project teams to categorize items in the backlog based on their importance and prioritize them accordingly. MoSCoW stands for Must-Have, Should-Have, Could-Have, and Won’t-Have:

Must-Have: These items are critical to the project’s success and must be completed.
Should-Have: These items are important but not critical and can be deprioritized if necessary.
Could-Have: These items are nice to have but optional. They can be deprioritized if necessary.
Won’t-Have: These items have been deemed unnecessary or will not be completed in the current project cycle.

An example of using the MoSCoW method in backlog management could be for a software development project where the team has identified the following items for the product backlog:

Must-Have: Create a login page, enable user registration, and allow users to reset their passwords.
Should-Have: Enable users to change their email addresses and allow users to upload profile pictures.
Could-Have: Create a welcome email for new users, allowing users to customize their dashboard layout.
Won’t-Have: Implement a chat feature.

Using the MoSCoW method, the team can ensure that they focus on the items that are critical to the project’s success first and deprioritize those that are not as important.

2. User stories

Illustration represents managers profiling their customers.

Another crucial component of effective backlog management is the use of user stories, which help teams to focus on the end-users’ needs. A user story is a simple, high-level description of a feature or requirement from the user’s perspective. It typically follows a simple template: “As a [type of user], I want [some goal or need] so that [some reason or benefit].” This format helps to clearly define the user’s needs and the expected outcome of the feature or requirement.

For example, let’s say that a software development team is working on a project to add new features to an e-commerce website. One item on their backlog is to allow users to track their order status. Instead of adding “Add order tracking functionality” to the backlog, they would create a user story that describes the feature from the user’s perspective. An example of a user story for this item could be: “As a customer, I want to be able to track the status of my order so that I can know when to expect delivery and ensure that my package arrives on time.” This user story is simple and easy to understand, yet it captures the key requirements of the feature and focuses on the end user’s needs.

Using user stories, teams can break down large items in the backlog into smaller, more manageable pieces. This helps ensure that each item is well-defined and actionable and that the team is working toward the needs of the end user. Additionally, user stories can help teams to prioritize items in the backlog based on their impact on the end user, ensuring that the most important features are developed first.

3. Estimation

Illustration shows employees dividing workload.

Estimation is another key aspect of backlog management that helps teams plan and prioritize their work effectively. By accurately estimating the effort required for each backlog item, teams can ensure that they are effectively prioritizing and completing work on time.

Relative estimation is a popular approach many teams use, as it allows for more accurate estimates and reduces bias. Rather than estimating items in absolute terms (such as hours or days), items are estimated relative to each other. For example, a team might estimate one item as being twice as complex as another, or one item as similar in complexity to three other items combined.

One advantage of relative estimation is that it can be quicker and more intuitive than absolute estimation. It also helps to avoid overestimating or underestimating the effort required for each item.

An example of relative estimation in backlog management could be where the team estimates the effort required for different user stories. Rather than estimating each user story in hours, the team estimates them relative to each other. For instance, they might estimate one user story as being twice as complex as another or estimate one user story as similar to three combined user stories. By using relative estimation, the team can ensure that their estimates are more accurate and realistic.

4. Communication

Illustratiob shows a team communicating, talking at work.

Effective communication is also important to ensure everyone involved in the project is aligned and working towards the same goals. In backlog management, it is critical that team members have a shared understanding of the items, their priority, and their status to ensure effective communication.

One effective way to improve communication in backlog management is to use visual management tools such as Kanban boards. Kanban boards provide a clear and shared view of the backlog and make it easier for team members to track progress and identify potential issues. For instance, a Kanban board can have columns for “To Do”, “In Progress”, and “Done”, with each backlog item represented as a card that moves through the columns as it progresses.

In addition to using visual management tools, regular stand-up meetings can also help improve communication in backlog management. Stand-up meetings are short, daily meetings where team members provide progress updates, identify roadblocks or issues, and align priorities. These meetings help ensure everyone is on the same page and can promptly address any issues or roadblocks.

5. Timeboxing

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Timeboxing is another powerful technique that helps teams stay focused and productive by setting specific time limits for backlog items or tasks. By doing so, teams can ensure that they allocate time effectively across all items in the backlog and complete work within a set timeframe.

For example, a marketing team might use timeboxing to limit the amount of time spent on daily content creation tasks, setting a limit of two hours per task. This helps the team stay on track and ensures that they complete all of their daily tasks in a timely manner without getting bogged down in any one task for too long.

Timeboxing can also be used during meetings or collaborative sessions to keep the discussion focused and on track. For instance, a product team might timebox their backlog refinement meetings to ensure they can review all items within a set timeframe.

By timeboxing backlog items, teams can ensure that they are effectively managing their workload and completing work within a set timeframe.

6. Collaboration

Illustration represents employees holding a puzzle piece.

Collaboration is essential for effective backlog management. By involving all team members in the process and leveraging their unique perspectives and expertise, teams can generate better ideas and solutions that lead to better project outcomes. Additionally, collaboration can help build stronger relationships and trust among team members, leading to better teamwork and increased productivity.

To encourage collaboration in backlog management, consider holding regular meetings or workshops where team members can review and discuss the backlog together. These sessions can help prioritize and refine the backlog items, and they can take the form of sprint planning meetings, sprint reviews, or backlog refinement sessions. Collaborative tools and technologies such as online whiteboards and shared document repositories can also help team members work together in real-time, regardless of their physical location. These tools can improve communication and information sharing, which is critical for effective backlog management.

By prioritizing collaboration in backlog management, teams can work more efficiently and deliver higher quality outcomes for the project. As such, it is crucial to involve all team members and utilize collaborative tools and technologies to encourage effective collaboration and ensure everyone is aligned and working towards the same goals.

7. Visualization

Illustration represents visuals used at work.

In addition to the list, visualization is also an important aspect of backlog management that can greatly improve team efficiency and productivity. By representing backlog items and tasks in a visual format, teams can quickly understand the status of each item, identify bottlenecks, and track progress toward goals. This helps teams stay organized and focused, leading to better collaboration and faster value delivery to stakeholders.

In addition to Kanban boards and Gantt charts, other visualization tools can be used for backlog management, such as burn-up charts and cumulative flow diagrams. Burn-up charts can help teams track progress toward a specific goal, while cumulative flow diagrams can help identify work areas slowing down the overall process.

Visualizing the backlog can also help stakeholders outside the development team understand the project status and priorities. For example, a product owner can use a visualization tool to provide a high-level view of the backlog to executives or other stakeholders, making it easier for them to understand the work and progress toward project goals.

8. Refinement

Illustration represents manager checking work of her team.

Refinement is another important aspect of effective backlog management. It involves regularly reviewing and improving backlog items to ensure they are clear, actionable, and align with project goals. By refining backlog items, teams can work on the right tasks with a clear understanding of what needs to be done, which is crucial for successful backlog management.

One way to refine backlog items is by breaking down large, complex items into smaller, more manageable tasks. This makes the work more achievable and reduces the risk of items getting stuck in the backlog for too long.

Another important part of refinement is ensuring that backlog items are estimated accurately. Teams can use techniques like relative estimation to make sure that items are estimated without bias and are as accurate as possible.

Refinement also involves getting feedback from stakeholders such as product owners, users, and development teams. This feedback helps identify areas where backlog items can be improved and can lead to better outcomes for the project.

For example, a product owner might regularly review their backlog items, breaking down large user stories into smaller tasks and refining them to ensure they’re actionable. They could also seek feedback from developers and other stakeholders to make sure the backlog items are well-defined and feasible. For instance, they could refine the user story “As a user, I want to be able to search for products by category” into smaller tasks such as “Design category search UI”, “Implement category search function”, and “Test category search function”.

9. Automation

Illustration represents automation at work.

Automation is also a powerful tool for improving backlog management using software tools to automate repetitive or time-consuming tasks. Many aspects of backlog management can be automated to help teams work more efficiently and effectively. Here are a few examples:

Automated Testing: Testing is an important aspect of backlog management to ensure that code changes do not break existing functionality. However, manual testing can be time-consuming and prone to errors. By using automated testing tools, teams can catch issues early and avoid the need for manual testing, saving time and reducing the risk of errors.

Continuous Integration: Continuous integration integrates code changes into a shared repository frequently, often several times daily. This helps teams catch integration issues early and resolve them quickly.

Automated Reporting: Backlog management involves tracking progress toward goals and identifying areas for improvement. Automated reporting tools can help teams generate reports on backlog status, progress, and other metrics, allowing them to make data-driven decisions and identify areas for improvement.

By automating these tasks, teams can reduce the risk of errors, save time, and focus on more strategic work. Automation can also improve the consistency and accuracy of backlog management, leading to better results overall.

10. Traceability

Illustration shows corporate employees working together building a puzzle.

Lastly, traceability is another crucial aspect of effective backlog management, as it helps ensure that all items are aligned with the project goals and are implemented as intended. By tracing the lineage of each backlog item from its initial definition to its implementation and release, teams can identify any gaps or inconsistencies in work and take corrective action.

One effective approach to traceability is using a traceability matrix, a table that maps the relationship between requirements and other artifacts in the project. This can help teams track the progress of each backlog item and ensure that all requirements have been met.

For example, a development team is working on a new e-commerce website. They use a traceability matrix to track each requirement in the backlog and map it to the relevant design documents, code changes, and test cases. This allows them to ensure each requirement is implemented as intended and that everything is clear in work.

By ensuring traceability, teams can maintain alignment with project goals and avoid any gaps or inconsistencies in work, which is critical for effective backlog management.

Implementing these tips and techniques can improve your backlog management process and ensure that your team works effectively and efficiently. However, to overcome the challenges of backlog management, you must have a comprehensive strategy that addresses the key areas of focus. Consider these strategies for overcoming common backlog management challenges:

Backlog Management Strategies

1. Time Management

Illustration represents time management.

Effective backlog management requires careful attention to time management, as it helps ensure that the team uses their time effectively and efficiently.

By implementing the following strategies, you can improve your time management skills and overcome common time management challenges:

Set clear goals and prioritize tasks accordingly.

Start by identifying the most important tasks in your backlog and prioritize them based on their level of importance and urgency. This will help you stay focused on what matters most and ensure that you’re making progress toward your goals.

Break down large tasks into smaller, more manageable ones.

Large, complex tasks can be overwhelming and difficult to manage. You can progress quickly and easily by breaking them into smaller, more manageable tasks. This approach can help you identify any dependencies or roadblocks hindering your progress.

Use time-tracking tools to monitor how much time you spend on each task.

Time-tracking tools can help you monitor how much time you’re spending on each task, which can help you identify any areas where you might be spending too much time or not enough. This information can be used to adjust your priorities and optimize your time management.

Set realistic deadlines and stick to them.

Realistic deadlines help you stay on track and motivate you to work towards your goals. It also allows you to allocate your time and resources effectively, ensuring that you can deliver high-quality work without feeling overwhelmed. Conversely, unrealistic deadlines can lead to stress, burnout, and poor-quality work. By setting realistic deadlines and sticking to them, you can improve your productivity, focus, and overall effectiveness in backlog management.

Identify and eliminate time-wasting activities.

Time-wasting activities, such as unnecessary meetings or distractions, can waste valuable time and hinder your productivity. Identifying and removing these activities can save time for important tasks and improve efficiency.

2. Stakeholder Management

Illustration represents people in the office having meeting with stakeholders.

Identifying and satisfying the needs of stakeholders invested in the project is crucial for successful backlog management, making a stakeholder manager essential. Here are some strategies to help you manage stakeholders effectively:

Clearly define project goals and communicate them to stakeholders.

To ensure alignment with project goals, you must determine them clearly and communicate them to all stakeholders through regular meetings, progress reports, and other communication channels.

Identify all stakeholders and their needs.

It’s important to identify all stakeholders involved in the project and their specific needs. This can be done by conducting stakeholder analysis and engaging with stakeholders to understand their expectations.

Regularly update stakeholders on project progress and any changes to the backlog.

The project team needs to keep stakeholders up-to-date on project progress, including changes to the backlog. They can achieve this by sharing progress reports and holding regular meetings.

Address stakeholder concerns promptly and effectively.

When stakeholders raise concerns or issues, it’s important to address them promptly and effectively. This can be done by having a well-defined process for stakeholder feedback and communication.

Use collaborative tools to involve stakeholders in the backlog management process.

Collaborative tools can be used to involve stakeholders in the backlog management process. This helps ensure that their needs are being met and that they are engaged in the project.

3. Change Requirements

Illustration represents change requirement.

Handling changing requirements can be a daunting challenge in backlog management, but it can also present an opportunity for growth and improvement. Here are some strategies to help you handle changing requirements:

Regularly review and update the backlog to reflect changing requirements.

It is important to periodically review and update the backlog to ensure it reflects any changes in conditions. This helps to keep the backlog aligned with the project goals and makes it easier to prioritize tasks.

Work with stakeholders to understand the impact of changing requirements on project goals and timelines.

You can better understand how changing needs impact project goals and timelines by working with stakeholders. This helps you make informed decisions about adjusting the backlog to accommodate changes.

Use prioritization techniques to ensure that the most important requirements are addressed first.

Prioritization is key when handling changing requirements. By prioritizing the most important requirements, you can ensure the project stays on track and delivers value to stakeholders.

Be flexible and willing to adjust your plans as needed.

Being flexible and adaptable is essential when handling changing requirements. By being open to change and ready to adapt your strategies as needed, you can keep the project moving forward and ensure that it meets the needs of stakeholders.

Use agile development methodologies to respond to changing requirements quickly and efficiently.

Agile methods are designed to help teams respond to change rapidly and efficiently. By using agile methodologies, you can stay nimble and adjust your plans to keep the project on track.

4. Risk Management

Illustration represents risk management.

Effective risk management is critical for successful backlog management. Here are some strategies to help you manage risks effectively:

Identify potential risks and prioritize them based on their likelihood and impact.

To manage them effectively, it’s important to identify potential risks and prioritize them based on their likelihood of occurring and the impact they could have on the project. This will help you focus your efforts on the most critical risks first.

Develop contingency plans for high-risk items.

For high-risk items, it’s important to develop contingency plans to mitigate the risk or to have a plan in place to address it if it does occur. This will help you minimize the impact of the risk on the project and keep it on track.

Monitor risks throughout the project and adjust plans as needed.

Risks can change throughout the project, so monitoring them regularly and adjusting your goals as needed is important. This will help you stay on top of potential risks and ensure you take the necessary steps to mitigate them.

Use data and analytics to identify trends and potential risks.

Data and analytics can help you identify potential threats before they become major issues. By analyzing data from previous projects, you can identify trends and potential risks that may impact your current project.

Regularly communicate with stakeholders about potential risks and how they are being addressed.

It’s important to communicate regularly with stakeholders about potential risks and how they are being addressed. This will help you build trust and confidence with stakeholders and ensure everyone is on the same page.

5. Continuous Improvement

Illustration represents continuous improvement.

Continuous improvement is a crucial aspect of effective backlog management. You can deliver the best possible results for your stakeholders by continuously evaluating and improving your backlog management process. Here are some strategies to help you continually improve your backlog management process:

Regularly review and evaluate your backlog management process.

It’s important to periodically assess your backlog management process to identify any areas for improvement. This can involve conducting retrospective meetings with your team, analyzing stakeholder feedback, and reviewing performance metrics.

Identify areas for improvement and develop plans to address them.

Once you’ve identified them, creating a plan to manage them is important. This can involve setting specific goals, developing action plans, and assigning responsibilities to team members.

Solicit feedback from team members and stakeholders on ways to improve the process.

Feedback from team members and stakeholders can provide valuable insights into improving your backlog management process. Encourage open communication and actively seek feedback to identify areas for improvement.

Use metrics to track progress and identify areas for improvement.

Metrics such as cycle time, lead time, and backlog size can provide valuable insights into the performance of your backlog management process. Use these metrics to track progress and identify areas for improvement.

Stay up to date on industry best practices and new tools and technologies that can improve your backlog management process.

The field of backlog management is constantly evolving, and it’s important to stay up to date on the latest best practices, tools, and technologies. Attend conferences, read industry publications, and engage with other professionals in the field to stay informed and identify opportunities for improvement.

Conclusion

Effective backlog management is a crucial aspect of project success. With the fundamental principles, insider tips, and strategies discussed in this article, you can ensure that your team is always on track and delivering value to stakeholders. If you want to streamline your backlog management process, project management tools like Teamly offer customizable features to help prioritize tasks and manage stakeholder expectations. Remember, backlog management is an ongoing process that requires communication, collaboration, and adaptation. By following the tips and strategies outlined in this article and considering using tools like Teamly, you can achieve project success and maximize your team’s productivity.

Prioritizing Deep Work: The Benefits of No-Meeting Days for Your Team

no meeting day

Introduction:

Attending endless meetings can often top the list of all the challenges that come with modern-day work-life.

From back-to-back video calls to long hours spent sitting in conference rooms, it can feel like a never-ending cycle of non-productive time that can disrupt your day and leave you feeling exhausted.

This is where the idea of a “no-meeting day” at work comes into play. By setting aside a designated day each week, where no meetings are allowed, employees can focus on the tasks without interruptions and ultimately increase their productivity and creativity.

In this article, we’ll explore the many benefits of a no-meeting day at work and how it can improve your team’s work-life balance.

What Does A No-Meeting Day Mean

What Does A No-Meeting Day Mean?

A no-meeting day is like a lifesaver for those who feel like they can never catch up. It’s a day of the week or month when no one is scheduled to attend any formal meetings. Instead, it’s a day reserved for uninterrupted work, deep focus, and tackling important tasks that need your attention.

Companies can implement no-meeting days in different ways.

One way is to start with a team-specific no-meeting day. For example, a marketing team might set a “No-Meeting Wednesday” to work on individual projects, write content, or design assets.

Another way is to have a company-wide no-meeting day, where everyone has the same day of the week designated for uninterrupted work. This is usually agreed upon by management, considering the schedules of different departments and the need for communication and collaboration.

The idea behind a no-meeting day is to provide employees with dedicated time for deep work and individual projects. It’s a way to reduce stress and increase productivity by allowing workers to focus without interruption.

Team-specific no-meeting days can benefit departments that need a lot of collaboration. In contrast, a company-wide no-meeting day can create a shared purpose and encourage communication across departments.

What Are the No-Meeting Day Benefits

What Are the No-Meeting Day Benefits?

Meetings can be considered a necessary evil in the workplace because they can feel like a huge time suck. That’s why having a no-meeting day can be such a game-changer for employees and the company.

Here are some of the benefits of a no-meeting day:

A deeper focus on tasks

When you’re in meetings all day, finding time to get into a state of deep focus can be tricky. Interruptions can be a major source of stress and distraction, making it difficult to accomplish tasks efficiently.

Meetings often require people to switch between different tasks, which can be mentally exhausting. A no-meeting day can give employees uninterrupted time to focus on tasks and achieve deep focus, leading to higher quality work and increased productivity.

Without the constant interruptions of meetings, employees can complete tasks more efficiently without having to switch between different tasks.

Reduced stress for employees

Having a no-meeting day can be a game-changer for reducing stress levels in the workplace. It’s like a mental health break while still being productive at work.

Employees can recharge and take care of their mental health by taking a break from the constant demands of meetings. They can focus on individual work, catch up on projects, or take a break to clear their heads.

Think about it – how often have you sat through a meeting thinking about all the other things you could be doing with that time?

Employees are afforded a full day of uninterrupted work and have the space to breathe and get things done. This can lead to a sense of accomplishment and fulfillment, which can, in turn, lead to better mental health.

Reducing stress is essential for a healthy and productive workplace. Employees who are less stressed tend to be more engaged, focused, and effective. They can think more clearly and come up with better solutions to problems.

More time for individual work and projects

One of the best things about a no-meeting day is that it can finally give your employees the time and space to work on those individual projects and tasks that have been piling up. It’s a chance to really dive in and focus without the constant interruptions of meetings.

And it’s not just about completing tasks – having more time for individual work can also lead to increased creativity and innovation. When we’re not constantly being pulled away by meetings, our minds are free to wander and come up with new ideas. This can especially benefit people in creative fields, like marketing or design.

A no-meeting day can help people prioritize their work and manage their time more effectively. When there’s a clear schedule without any meetings to worry about, people can plan the day more efficiently and get more done. With a greater sense of control over the day’s proceedings, employees can be entirely focused on their in-tray.

Improved communication and collaboration outside of meetings

Meetings can be a great way to communicate and collaborate, but they can also take up a lot of time and leave little room for other important work.

Reducing the number of meetings on no-meeting days means employees have more time to collaborate in other ways. This can mean chatting informally with colleagues, grabbing a coffee, or working on projects together without the pressure of a looming meeting. These interactions can lead to stronger relationships and more open communication, which is essential for a healthy and productive work environment.

And let’s not forget about the creative benefits of a no-meeting day.

When people have more time to work together outside of meetings, they may be more likely to come up with innovative solutions to problems. Brainstorming sessions can be incredibly practical, but they don’t always have to happen in a formal meeting setting.

By giving employees more time to bounce ideas off each other in a more casual setting, they can come up with solutions they wouldn’t have thought of in a meeting.

What Are the Downsides of A No-Meeting Day at Work

What Are the Downsides of A No-Meeting Day at Work?

While a no-meeting day can provide many benefits to employees and employers, it’s important to also consider the potential downsides.

Here are some of the potential drawbacks of implementing a no-meeting day at work:

    • Disruption to regular communication: Reducing the number of meetings can also reduce the opportunities for everyday communication and collaboration. By reducing the number of meetings, there is a risk that these important aspects of teamwork could suffer. The business could set out no-meeting day rules and guidance through company policy to combat this. This guidance can help managers and team members prepare for no-meeting days at work and limit the disruption experienced.
    • Potential for missed opportunities: While a no-meeting day can be helpful for focusing on individual tasks, there is also the potential to miss out on important information or opportunities typically shared in meetings. For example, a potential client might only be available on the designated no-meeting day, or there may be an urgent issue that needs to be addressed in a meeting. To mitigate this risk, carefully consider which meetings can be rescheduled or skipped on a no-meeting day.
    • Risk of losing structure and accountability: A regular meeting schedule can provide structure and accountability for employees. When meetings are canceled or reduced, there is a risk that this structure and accountability could be lost. For example, without regular daily standups, employees may not have the same level of accountability for their work. It’s essential to find ways to maintain structure and accountability on no-meeting days, such as by setting clear goals and deadlines.
    • Potential for employees feeling disconnected: A no-meeting day may make employees feel disconnected from their team or company. Without regular meetings, employees may miss important updates or feel isolated from their colleagues. To avoid this, it’s important to establish and use regular communication channels outside of meetings.

Now that we’ve explored the potential drawbacks of a no-meeting day let’s take a closer look at how this practice can improve productivity in the workplace.

How Does Productivity Improve With No Meetings

How Does Productivity Improve With No Meetings?

If you’re a manager looking to improve productivity in your workplace, implementing no-meeting days could be a great solution.

It can help your employees avoid distractions and interruptions and minimize the mental cost of context switching, allowing them to work more efficiently and effectively.

Consider setting aside one day per week or month where no meetings are allowed. Encourage your team to focus on individual tasks and projects during this time. You might be surprised by how much they can accomplish when they have uninterrupted time to work.

Of course, there may be some pushback from employees who feel they need meetings to stay on track or collaborate with their colleagues.

To address this, consider setting clear guidelines for when meetings are appropriate and necessary, and encourage your team to use other communication tools like email, instant messaging, or project management software to stay connected throughout the workday.

The No-Meeting Day Guidelines for Success

The No-Meeting Day Guidelines for Success

If your teams are inundated with meetings, creating a no-meeting day policy is a great way to help them free up their time.

Meetings will always have a place at work, but they can start adversely affecting productivity. Here’s how to start implementing your no-meeting day guidelines at your business:

Set clear rules and policies for no-meeting days at work

When implementing no-meeting days, setting clear expectations is crucial to their success. This means defining what a no-meeting day is and what it entails, as well as establishing clear guidelines for scheduling and attending meetings on other days.

First and foremost, communicating the change in policy and what a no-meeting day actually means. This can include specifying which day of the week will be designated as a no-meeting day and outlining what types of meetings will be prohibited.

For example, some companies may choose to prohibit all meetings on a no-meeting day, while others may allow for exceptions such as urgent or time-sensitive meetings.

No-meeting days can be weekly or monthly, tailored to your business or teams. The whole idea behind this concept is to give employees a much-needed breather from meetings and let them focus on their other duties.

Striking the right balance between company needs and employee health is an essential component of no-meeting days, so the policy needs to be one your people can reasonably stick to.

In addition to communicating these guidelines, a method must be used to ensure they are consistently enforced. Organizing no-meeting days only works if everyone is committed to the idea.

Managers must be prepared to say no to meetings if they can be rescheduled and aren’t time-sensitive. Doing so helps ensure your team stays out of the meeting room and can focus on other aspects of their job.

Communicate the new rules to your employees

Communicating with your employees about no-meeting days is crucial to ensuring that they understand the purpose and benefits of the policy.

Explain to your employees why you are implementing this policy, and how it will benefit them individually and the company. This will help them understand the importance of this policy and encourage their participation.

Encouraging feedback from your employees is also important. They may have suggestions or concerns about how the policy is being implemented or how it affects their work.

Listening to their feedback can improve the policy and make sure that it works for everyone.

You might consider sending out a poll asking employees for their suggestions on which days work best and agreeing on potential exceptions to the no-meeting day rules.

It’s also a good idea to make sure that your employees know the guidelines for no-meeting days, such as what tasks they should focus on and what types of meetings are allowed.

By communicating clearly and effectively with your employees, you can ensure everyone is on the same page and that the no-meeting days are a success.

Lead by example

Managers and leaders must lead by example when it comes to no-meeting days; they should be the policy’s biggest champions.

If employees see their leaders constantly scheduling meetings on no-meeting days, it sends the message that the policy isn’t being taken seriously. This can lead to a lack of buy-in from employees and ultimately undermine the effectiveness of the policy.

To ensure that no-meeting days are successful, managers and leaders should be actively participating and modeling productive behavior. This means blocking off time on their calendars for individual work on no-meeting days and avoiding scheduling meetings unless absolutely necessary.

By doing so, they not only show their support for the policy but also demonstrate to employees that focusing on individual work is a top priority.

It’s also important for managers and leaders to encourage others to follow suit. They can do this by communicating the benefits of no-meeting days, sharing success stories, and providing resources to help employees optimize their productivity on these days.

Team leaders help to foster a culture that values productivity and individual work, which can set their teams up for success and help them achieve their goals.

Include a calendar audit

Include a calendar audit

A calendar audit involves taking a close look at your team’s schedules and identifying any meetings or appointments that may be redundant or unnecessary. This can include recurring meetings that are no longer relevant or meetings that could be replaced by more efficient forms of communication, such as email or instant messaging.

By conducting a calendar audit and implementing no-meeting days, you can ensure that your team’s meetings are more productive and purposeful. This can also help free up more time for individual tasks and projects, making your team more efficient and effective overall.

When conducting a calendar audit, involving your team in the process is important. Encourage employees to provide feedback on which meetings they find to be most helpful or most time-consuming, and work together to identify opportunities for streamlining your team’s workflow.

Be flexible when necessary

It’s important to remember that no-meeting days don’t necessarily mean “no meetings ever.” There may be some situations where meetings are unavoidable, such as a client emergency or a time-sensitive project.

That’s why managers should be flexible and open to rescheduling meetings if possible.

As a manager, it’s essential to acknowledge that not every meeting can be avoided on a no-meeting day.

However, you can encourage employees to reschedule meetings that aren’t urgent or time-sensitive to a different day. This allows everyone to respect the no-meeting day policy while still addressing pressing matters.

The key is communicating with employees and creating an environment where everyone feels comfortable discussing scheduling conflicts and finding solutions that work for everyone.

Measure and evaluate the no-meeting day policy

Evaluating the impact of your no-meeting day policy helps ensure it achieves its intended goals. One way to do this is to track productivity and engagement levels before and after implementing the policy.

By tracking productivity and engagement levels, you can determine whether the no-meeting day policy is having a positive impact on the work environment.

You may find that productivity levels increase or that employees feel more engaged and satisfied with their work. On the other hand, you may identify areas where improvements can be made or where the policy needs to be tweaked to better fit the needs of the team.

Don’t forget to gather feedback from your most informed resource – the employees.

Ask them how the no-meeting day policy is affecting their work and what changes could be made to improve it. This will not only help you make better decisions about the policy but also show your employees that their opinions are valued and that their feedback is being taken into consideration.

Remember, implementing a no-meeting day policy is a process. Be flexible and open to adjustments along the way.

Final Thoughts

No-meeting days provide employees with uninterrupted time to focus on their individual tasks, reduce the negative impact of context switching, and ultimately lead to more progress and better results.

While it may require some adjustments and flexibility, the benefits of no-meeting days are well worth the effort. Prioritizing productivity and empowering employees to work more efficiently means companies can thrive in today’s fast-paced business world.

Kick off Your Project with This Project Management Checklist

project management checklist

Ready to take your project management game to the next level? Your ultimate guide is here – a project management checklist to serve as a GPS. It’ll ensure you never miss a beat on your journey to project completion.

In the fast-paced world of today, it’s easy to make mistakes or miss critical details. But with this checklist, you can rest assured that your project will be a success, free from neglect and slip-ups.

Say goodbye to uncertainty and hello to a streamlined, organized approach to project management.

Your practical checklist for project management

  • Set the project’s vision
  • Define your primary and secondary goals
  • Specify the process you’ll use
  • Allocate your resources
  • Work out the project’s duration and milestones
  • Do risk planning
  • Agree on how the team will communicate
  • Monitor the progress
  • Assess the outcomes

What is a project management checklist

What is a project management checklist

A project management checklist is a document that includes all the necessary steps for successful project completion. It’s used to keep track of a project’s progress, goals, resources and deadlines. In addition, it allows you to monitor various elements involved in your project journey.

Obviously, a list in project management is more detailed and contains more information than the one for your grocery shopping. But the goal is the same: to stay organized and keep track of the tasks you have to complete.

Why do you need a quality checklist in project management?

Feeling overwhelmed and frazzled? Fear not! A thorough checklist is your companion in the most hectic times. It allows you to stay cool-headed and see the bigger picture. A single look at the checklist may prompt you where your priorities lie and how each task contributes to the project’s completion.

Project management checklists are helpful in a number of ways:

  • Project priorities are clear.
    It’s easy to lose track of important tasks when something urgent comes at you every other moment. Successful project managers use checklists to easily identify which task matters. Then, advise their teams on what to complete in the first place.
  • You manage your resources effectively.
    Time, money, labor, materials… A quality checklist will ensure you’ve considered all aspects of resource management. By using a structured approach, you can allocate your resources efficiently and plan expenses in advance.
  • It’s easy to juggle multiple responsibilities.
    Wearing too many hats to move your project forward? You’re hardly alone. Keep your organized list at hand, and you’ll be able to simultaneously oversee all your teams, deliverables, and tasks.
  • You confidently prevent issues and mitigate risks.
    No project comes to its completion without unexpected twists or disruptions. With a detailed checklist, you can think ahead and identify potential risks before they hit. It allows you to anticipate constraints and run projects more confidently.

How to create a project management checklist

How to create a project management checklist?

Only rookies start from a blank page. Experienced project managers, on the other hand, know well that developing any checklist should start with preparation.

Let’s single out three main steps you shouldn’t miss in the preparation stage:

Step 1: Research your project.

Especially if you’re new to the industry, familiarize yourself with past reports and industry standards. Explore the accomplishments within your company and know what the trends are. Learning the strengths and weaknesses of your team wouldn’t go amiss, too.

Step 2: Know your stakeholders.

Each project has its stakeholder, be they the investors, clients, contractors or company leadership. Therefore, get to know everyone who’s involved in the project development or is affected by its outcomes. Take note of their priorities and expectations. This will help you to effectively map out your project plan and deliverables.

Step 3: Document project requirements.

Each element of your project may have specific requirements you can’t disregard. Find out those requirements and success metrics before you create your checklist. Actively communicate with those who can help you document the nitty-gritty details – with a potential impact on your project.

Developing a checklist for your project management plan

Developing a checklist for your project management plan

Now that you’ve done your preparation, grab these nine items to develop an effective checklist.

1. Set the project’s vision.

If something ended successfully, it started with a vision. Why? Because the vision connects your project deliverables with the mission of your organization. In other words, it helps you understand how your project fits into larger corporate objectives.

Also called a project charter, a vision statement brings all elements together and sets the lighthouse for the entire project. That’s why, while setting the vision, it’s a good idea to take into account the company’s plans and your team’s ambitions.

Sometimes only a few sentences long, a good vision statement not only serves as a guiding light. It can also help you make a case for your next project, especially if you’re just starting as a project manager.

Pro tip: Project’s vision gains even more importance in virtual teams where people may never meet each other face to face. As a result, the team is at risk of experiencing “out of sight, out of mind” syndrome. It’s the power of vision that keeps teams connected, engaged, and empowered.

2. Define your primary and secondary goals.

Every vision needs a roadmap to be accomplished. Goals are the link to tie your project to the vision. Goals should be ambitious, but most importantly, they should be achievable.

While classifying your goals as primary or secondary, you’ll need to consult the documents you created in the preparation stage. Be mindful and consider the expectations of all parties involved and the resources available.

Many factors will impact your decisions and what matters most for a particular project. Suppose you’re starting a new business with limited money and a set launch date. In this case, your top priorities are likely to be – keeping costs low and hitting your deadline. Everything else might have to take a backseat for now.

For healthcare spaces, making sure conversations are private and everything is easy to clean are especially important. And if you have a product launch in just two months, finishing delivering the project on time becomes your biggest priority.

Thus, your primary objectives will dictate your project plan and the breakdown of tasks for each milestone.

Pro tip:  Clarity and purpose should be at the center of your attention. As a project manager, define what everyone can agree on. Know the why of your project and set goals that are specific, time-bound and measurable.

3. Specify the process you’ll use.

Sometimes our job descriptions have nothing about project management, but we’re assigned to complete a project. Challenging, huh? If that’s your case, explore the different frameworks in project management (such as the waterfall, agile, scrum, lean and other methodologies). Pick the technique that’ll work best for your particular case.

If you’re a seasoned project manager, you can go creative with the use of existing tools and frameworks. Mix and match to avoid a forced flow and select the optimal execution plan for your specific project.

Pro tip:  Don’t let methodology drive your thinking. Look at the business environment you’re in, the mission of your project, and the complexity of your project. Afterwards, decide on the approaches that are the most appropriate to produce results.

4. Allocate your resources.

Equipment, production materials, software, schedules – everything should be put on your project plan. And if you need to figure out how to divvy up your resources, here are some examples of resource allocation at the company level:

  • Labor: This includes the people you need to get the job done, whether they’re full-time employees or contractors with different areas of expertise.
  • Tools/Equipment: Depending on your organization, this could cover everything from software to hardware.
  • Facilities: You’ll need a place to work, whether that’s a big conference room or a whole office building. If you’re 100% remote, then a project management tool should be on your list.
  • Materials: Whatever you need to produce your final product, from office supplies to raw materials for construction.
  • Budget: Of course, all of the above require money, so you’ll need to budget accordingly.

A complete map of your resources will help to cut things for one project and add stuff to the pool for another one.

Work out the project’s duration and milestones.

5. Work out the project’s duration and milestones.

What can be done, and when can it be completed? Resource scheduling is all about answering these questions.

Sometimes, no matter how smart or well-prepared you are, it’s impossible to cram so much into so little time. And don’t even think, “Well, if I can make them work a bit harder…”. Remember, the number of tasks your team can complete is a finite number, and you should have an appreciation for your team’s capacity.

According to the Pulse of the Profession report, only 51% of projects in an organization finish within the initially scheduled times. Avoid becoming a part of these statistics by planning for potential schedule updates. When setting your milestones, allocate time for unexpected delays and roadblocks.

The next point on our checklist of project management is about being prepared for the unforeseen.

6. Do risk planning.

Risks are like a hurricane. They usually hit without warning and leave you in the middle of something really frightening.

Your project management checklist must involve a plan on how to survive such risks. So, get prepared before the storm hits.

Look into your answers to these three important questions:

  • What’s the expected quality of the final outcome?
  • What’s the timeline?
  • What resources do I have?

Balance all three elements and have a response plan in place. Most importantly, add a little bit of flexibility in your deliverables, timeline, and resources. Ask questions like “What can go wrong?” and “What if…?” and log all risks into a risk register. Don’t forget to set responsibilities for following the risk management plan. Everyone should know their roles when it’s time to address unplanned issues.

Remember that risk management should be integral to any change request, as changes always impose risks.

Pro tip: Some team members may avoid discussing risky scenarios and expose their uncertainty. For this reason, encourage open discussions and emphasize the benefits of risk management, such as reduced stress and better control of the project work.

7. Agree on how the team will communicate.

PMI says poor communication is one of the major reasons for project failure.

All your team members and stakeholders should know how you’re going to communicate throughout the project. You need to have clear communication routes to talk about updates, accomplishments, alterations, and missing elements.

Projects come in all shapes and forms, but most project communication plans contain some or all of these elements:

  • Regular emails and messages with project updates;
  • Regular check-ins with people working on the project;
  • Daily/Weekly check-ins with those assigned high-priority tasks;
  • Biweekly meetings with your entire team (and/or team leaders);
  • A kickoff meeting to onboard someone new during the project completion.
Pro tip: If you have remote teams scattered across locations and time zones, team communication becomes tightly linked to the PM tools you use every day. Keep things efficient, and don’t force your project into an Excel file. Consider using project management software like Teamly to stay on top of all conversations, tasks, and timelines.


Monitor the progress.

8. Monitor the progress.

As a project manager, you don’t assign tasks and lean back, waiting for the results to come around. In practice, monitoring will take most of your time and effort.

You need to know what’s on track, what’s behind, and what needs your urgent attention to be accomplished. You’re the one with the high-level overview of the project, so you’re in charge of centralizing and balancing everyone’s efforts. Who is working on what, and how many tasks are left to be completed? Answers to these questions are important to deliver the project on time and within budget.

Effective project monitoring involves making necessary modifications along the way. Since projects usually involve multiple tasks that stretch over a long period, monitoring ensures that each task is completed correctly. Also, it helps to resolve any doubts or obstacles in a timely manner.

Pro tip: Clear and consistent communication is crucial in project monitoring. It’s essential to seek and incorporate feedback from team members throughout the process.

9. Assess the outcomes.

If you don’t assess, you don’t learn.

Post-project assessment is a critical process that helps to evaluate your project’s success and identify areas for improvement. By the way, it’s important to decide on the acceptance criteria or key performance metrics (KPIs) so that you’ll be able to assess the end results. Define when the project should be marked as done, and use the data you have collected to evaluate your project.

Make sure to use surveys and interviews to analyze your team’s experiences, client satisfaction, and the efficiency of your processes. Do it individually or as a team. Considering additional perspectives and insights allows you to get it from two angles and be confident you’ve spotted the inefficient processes.

The post-project assessment should identify opportunities for continuous improvement. This involves developing a plan for implementing changes that can improve future projects and prevent similar issues from reoccurring.

Pro tip: Use this step to build trust and deepen relationships with project stakeholders. Sharing the results of evaluations increases transparency and reliability, setting the ground for future collaborations.

Key takeaways

We live in a world that continues to be turbulent. The stakes are high, and the obstacles are ever-present.

The level of competition we face today forces us to be highly competent. Remember, as project managers, you’re the driving force behind success, bringing together diverse talents, managing resources, and achieving outcomes that matter.

To navigate this fast-paced landscape, you need to be equipped with the right tools, skills, and strategies. And that’s where your project management checklist comes in. This invaluable resource will keep you on track, ensuring that all team members are aligned and work together in a consistent and standardized way.

How to Use OKRs to Fast Track Success (With Examples!)

okr examples

Have you ever watched a business scale and achieve huge success, seemingly overnight? It’s hard to not to marvel and wonder, “How did they DO that?!

Because oftentimes, within our own organizations, it’s a different story entirely. Maybe it’s patterns of long meetings where everyone makes themselves part of the problem, not the solution, a disengaged workforce that makes a beeline for the door when the clock strikes five, resources squandered on products that fall flat, or marketing campaigns that never launch. But it’s so common to be caught up in a lot of busyness and in the long haul accomplish nothing  meaningful.

You probably have a clear vision for your organization, a vision to scale, to develop innovative products, to meaningly engage with customers on social media. But as we’ve all come to see, getting there is the hardest part.

Many organizations have come to see that progress is determined by the quality of the goal. And these same organizations have discovered that a system known as OKRs is the secret formula to move the needle, to effect change and to realize dreams. Let’s drill down into the methodology behind OKRs, look at some examples, and go over tips for working them into an organization.

OKRs A Definition

OKRs: A Definition

“OKRs” is an acronym that stands for “objectives and key results.” It’s an approach to goal setting that identifies both what to achieve and how to get there.

Andrew Grove, Intel’s third CEO, isn’t only famous for his mantra that “only the paranoid survive.” He is also credited with conceiving of the OKR methodology. In the 70s, he taught the process in management courses, calling it Management by Objective. The concept captivated Intel salesman John Doerr, who in his succeeding position at Google, introduced the idea to the company. The method caught on rapidly. Larry Page in fact credits Google’s fantastic success to OKRs. As he writes in the introduction to John Doerr’s book, Measure What Matters,

“OKRs have helped lead us to 10x growth, many times over. They’ve helped make our crazily bold mission of ‘organizing the world’s information’ perhaps even achievable. They’ve kept me and the rest of the company on time and on track when it mattered the most.”

Popularized by other books such as Christina Waodtke’s Radical Focus, OKRs have been used by individuals within an organization, teams, departments, entire organizations, and even for personal goals. They’ve been integrated into the management methodology of many successful organizations, including Github, Twitter, Linked in and Uber.

The Three Components to OKRs

From SMART goals to the agile methodology, there are all sorts of systems and approaches to productivity and goals setting. Just what makes OKRs distinct from the rest?

This simple method breaks a goal down into three tiers: objectives at the highest tier, key results in the middle, and tasks at the lowest.

1. Objective

The first component to an OKR is the objective. A good objective meets several criteria. It first of all aligns with the company’s mission and culture. Secondly, it’s aspirational and enthuses a team or individual. It’s also measurable and time bound. The objective should be achievable, but not too easy: it’s a stretch goal. It’s not a one-off activity, but it aligns with the objectives of the entire organization. An objective is usually a problem that needs to be solved, a change that needs to be made, or a desired outcome.

One objective, for example, might involve increasing sales. Simply stating “increase sales” however, is too vague. Nor is it time bound or aspirational. An effective objective, rather, might be to “rally the sales team to increase sales by 15% in the third quarter.” This adds some specificity and enthusiasm to the objective.

2. Key Results

Key results are the second component to OKRs. These are the “how” of the method and determine whether or not the objective has been achieved.

Generally, one objective has three to five key results that provides a focused path to achieving the objective. Key results describe outcomes, not activities. A good key result is time bound, specific, and includes a number.

It’s easy to tell if a key result has been achieved. As Andy Grove puts it: “The key result has to be measurable. But at the end you can look, and without any arguments: Did I do that or did I not do it? Yes? No? Simple. No judgments in it.”

For example, a key result might be to earn ten thousand followers on a social media account within a quarter. A simple glance at the social media account at the end of the period determines whether or not this result has been achieved.

3. Tasks

And finally, the tasks are all the activities needed to achieve the goal. For example, achieving a social media following of 10,000 might entail taking photographs, producing videos, posting a certain amount of content each week, and engaging on the platform for a period of time each day.

Committed and Aspirational OKRS

OKRs fall into two categories, committed and aspirational.

A committed OKR, as its name suggests, is one that the team commits itself to achieving. In a sense, a swarming effect takes place around a committed OKR. The team orients around this objective, tweaking schedules and allocating resources specifically to it. A committed OKR is considered easily achievable, and it only brings moderate improvement to a company or to systems.

An aspirational OKR is more like a BHAG (Big, Hairy Audacious Goal). It’s a risky endeavor and a shot for the moon. Aspirational OKRs can’t be written in the SMART format, because oftentimes there’s no clear steps to achieving them. Although an aspirational OKR may not be achievable, when it is, the results are significant. Many companies aim to complete a plurality of its aspirational OKRs, but they don’t anticipate achieving all of them.

A Few Formulas

A good OKR is brief. The objective and each key result generally is stated in fewer than twenty words. Oftentimes, they’re formatted in a simple phrase such as: “I will (objective) as measured by (key result).” Another way to formulate an OKR is with the equation: OKR = (Objective = “What”) + 3 x (Key Results = “Hows”)

With this brief recap of OKRs, let’s now look at some guidelines for how to create good ones.

Guidelines for Writing & Executing OKRs

Guidelines for Writing & Executing OKRs

An OKR is more than just writing a goal. It’s a system, and a lot of its success is determined by how they’re written and executed. These three guidelines help to facilitate success with OKRs.

Concise & Clear

OKRs are all about focused action. And so when an objective or key metric is long and wordy, the action isn’t clear, and neither is the outcome. A good OKR, then, needs to be sweet and to the point. An objective generally is fewer than twenty words, even. And a lot of business jargon or complicated business terminology doesn’t help. Rather, good objectives and key metrics are written at a 5th grade reading level.

Transparent

An OKR isn’t like a diary or a journal. It’s not something you write then hide under your keyboard, hoping that nobody from the office ever finds out what you’re working to achieve.

Rather, OKRs are fully exposed and out in the open.

When a goal is transparent, the accountability factor comes in. A team or individual is more driven to hold to their word and do what they say when everyone else knows what they’re working toward.

To achieve this visibility within remote teams, it’s a good idea to post OKRs within group chats on a project management software.

Short Time Frame Over the Long Time Frame

In the same way that a Gantt chart isn’t an effective way to plan an 18 month project, an OKR isn’t always suitable for long-term goals. As the time frame of a goal increases, it becomes more difficult to quantify and estimate. Rather, a small goal set for a short time frame is easier to break down and to create accurate estimates around timelines and resources.

And with these guidelines in mind, let’s turn to a few of the key benefits that OKRs provide to individuals and organizations.

Team Discussing The Benefits of OKRs

The Benefits of OKRs

Some say that OKRs are like knowing a short cut, or having the tools to pick the lock. It’s a powerful way to capture success, fix problems and realize dreams both for individuals or organizations. Here are a few benefits they provide.

1. Prevents Cognitive Overload

In an organization that uses the OKR method, middle managers aren’t pummeled with information day in and day out. The method creates a focused environment where people work on those tasks that are going to move the needle and make an impact. It really creates a “more with less” dynamic where an organization progresses without stretching itself thin.

2. Creates a Transparent Culture

When OKRs are posted and out in the open, it creates a culture where everyone understands what everyone else is working towards. It’s a transparent culture where the values and expected actions are clear; the complete opposite of a toxic culture that thrives on competition and gossip.

3. Uses Resources Efficiently

OKRs identify where to put energy. Gone are the days of burning through a budget and scarce resources toward an objective that leads to nowhere. Rather, OKRs pinpoint the right action to take. It’s the most efficient way to get an organization from a current state to a desired future state.

OKRs echo the agile concept of identifying what most adds value to an organization, then focusing on that. It benefits organizations in so many ways. With this in mind, let’s look at some examples of OKRs for a variety of departments, and even in life!

8 Examples of OKRs

8 Examples of OKRs

OKRs naturally vary depending on the department, the culture and the goals of the organizations. But they all bear a few similar characteristics across the board. Let’s take a look at some OKRs in a variety of contexts, both within an organization and in life. But first off, let’s evaluate three objective statements and identify those that fulfill the criteria of an OKR.

  1. Reduce turnover by 20% overall in the next five years.
  2. Introduce two innovative products to the line in Q1 and Q2.
  3. Survey customers to assess satisfaction rate.

Which objective doesn’t make the grade? It’s the third, because it doesn’t provide any metrics, making it difficult to assess whether or not it’s really been met. The other two are better, although the first has a long time frame. The second then, is probably the best. It inspires creative thinking and is set for a shorter time frame.

Now let’s look at some examples of OKRs.

1. Lifestyle & Personal Development

OKRs don’t only work within organizations. The principles apply in all aspects of life. Let’s consider two personal OKRs.

Personal Fitness OKR

Objective:

Improve overall health and well-being in Q1 and Q2.

Key Results:

  • Incorporate vegetables into every meal.
  • Improve cardio level by decreasing the time it takes to run a mile by one minute.
  • Take time for rest and relaxation, and finish reading two fiction books.

Tasks:

The tasks to complete these key results can vary, but may include things like purchasing vegetables at the grocery store each week, researching recipes and planning meals, signing up for a gym membership, and purchasing two books of fiction.

Parenting OKR

Objective:

Improve communication skills with my children over the next six months.

Key Results:

  • Learn child psychology by reading three books on the topic.
  • Develop three methods for discipline and encouragement.

Tasks:

The tasks around these key results might include things like speaking to other parents, researching and purchasing three books, and “trying things out” with your children.

2. Professional Development

Objective:

Transition into a position with more lifestyle flexibility within twelve months.

Key Results:

  • Outline the characteristics of the ideal position, with respect to pay, vacation, personal time and remote work options.
  • Research companies with good work-life balance cultures, and identify ten suitable companies.
  • Apply for ten positions in Q1 and Q2.

Task:

The tasks might include things like taking an intensive interview-training course, reading online articles and listening to podcasts about the best companies to work for, speaking to colleagues and professional contacts, reading about the options out there, and possibly meeting with a career coach.

3. Marketing

Objective:

Reduce bounce rate at the company website by 20% in six months.

Key Results:

  • Add ten pieces of long-form content around evergreen topics in the industry.
  • Improve website usability by adding drop-down menus.
  • Add video to the home page, welcoming users and explaining the benefits of your service.

Tasks:

The tasks around this objective entail things like hiring a software developer to reformat the website, hiring a video team, researching good topics for content and then writing copy.

4. Operations

Objective:

Reduce output time by 10% in Q1.

Key Results:

  • Study current processes and systems, breaking them down into individual tasks and calculating the average time for each task.
  • Identify bottlenecks and add resources to these stages in the workflow.
  • Incorporate kanban boards into teams to develop a pull workflow.

Tasks:

The tasks for this OKR might include things like creating a map that lists the current workflow, training the team in how to use kanban boards, and hiring or purchasing additional resources for stages that experience frequent bottlenecks.

5. Human Resource

Objective:

Implement an offboarding process in Q1 that aims to retain positive relationships with former employees.

Key Results:

  • Start a newsletter to send to former employees that keeps them abreast of current happenings in the organization.
  • Provide a perk to former employees, such as access to the organization’s services for a period.
  • Demonstrate appreciation to departing employees with a farewell party.

Tasks:

The tasks for these key results include things like hiring a copywriter for the newsletter, compiling an email list of former employees, and identifying a perk to provide to outgoing clients.

6. Customer Relationship Management

Objective:

Increase online reviews from 4/5 to 4.5/5 by Q4.

Key Results:

  • Send follow-up emails to current clients, encouraging them to provide a review.
  • Identify current areas of weakness and strength by sending out a survey to current customers.
  • Train the current staff in protocol and best practices around customer service expectations.

Tasks:

Tasks around these key results might be things like developing the survey, studying the survey, developing clear customer service protocol and setting up a training session.

7. Company Culture

Objective:

Improve rapport and employee engagement over the first three quarters.

Key Results:

  • Create a position dedicated to employee experience.
  • Create a virtual break room in the project management software platform and hold weekly activities, such as AMAs for a designated employee.
  • Hold an appreciation meeting each quarter that acknowledges the contributions of key employees and teams.

Tasks:

This objective might include things like outlining the position and its duties, conducting interviews, planning the appreciation meeting and determining how to acknowledge individuals at the meeting.

8. Finance

Objective:

Increase sales over the busy holiday season by 15%.

Key Results:

  • Hire seven additional staff members to speed up order processing times.
  • Order two times the normal inventory.
  • Run an advertising campaign on three social media accounts.

Tasks:

The tasks around these key results would mean that HR doubles down and hires more employees, procurement orders more inventory, and marketing develops content around the holiday sale.

As you can see, OKRs can be adopted to suit any area within an organization, as well as be used in personal life. The three-tiered approach creates a logical and clear connection between an objective and the daily activity.

8 Tips to Succeed With OKRs

8 Tips to Succeed With OKRs

OKRs promise a lot to an organization and an individual. As demonstrated by companies like Google and Intel who adopted them, the results are remarkable. But simply writing a good OKR doesn’t mean the vision is realized. To this end, here are eight tips to keep an OKR on track and to achieve the results they promise.

1. Be Prescriptive

An OKR is a management system that an organization adopts into its current way of doing things. And as with any new system, it most definitely encounters resistance to change. People want to remain in familiar grooves of doing the same old things every day. And so when first implementing OKRs into an organization, there’s a strong tendency for people to phone things in. Or they may underperform simply because they don’t understand what OKRs are all about.

In order to create new habits and routines, it’s helpful for a leader to provide detailed guidance to teams and individuals. If the OKR begins with an initial meeting, explain what points to cover in the meeting, and what output is expected from each attendee. If attendees are expected to participate in daily check-ins or periodic retrospectives, explain what each of these processes look like, outlining the length and the various roles of attendees, and the expected outcomes.

This might seem authoritative, but it really isn’t. People need clear directives when learning something new. When people see the specifics laid out, they’re far more likely to follow the leader into the new system.

2. Build a Resource Center

If an organization wants its members to write good OKRs, one central step is to provide the tools and means to do so. A resource center, ideally on the company website, or in literature distributed throughout the company, can serve as a go-to for anyone wanting to learn more about the process.

A good resource center describes the methodology, then provides examples and step-by-step templates for building an OKR, including the objectives and key metrics. A training university that provides certifications ensures that everyone receives comprehensive instruction on the method and keeps everyone in the company on the same page.

3. Build the Community

Evangelization is one of the key methods to adapting OKRs into an organization. This in part means getting leadership on board to model the enthusiasm and expectations. Strong leadership sets the tone. It holds teams accountable to setting OKRs, sharing them, and then following through. Sometimes just a small group of vocal OKR enthusiasts is enough to sway the naysayers and convert the skeptics.

Disseminating the story not only entails shaping the right message, but also utilizing the right tools. Good communication methods such as newsletters, speakers and monthly meetups around creating and executing OKRs helps to integrate the method into the company’s culture.

At this stage, getting upper management on board is key. This allows managers to communicate the benefits of the change directly to employees.

4. Use Data to Monitor and Optimize Outcome

Any good OKR includes metrics and specifics. This is largely why they’re effective. And so monitoring them means looking at data. A good execution includes periodic check-ins that consider where you are and where you want to be. It’s like a burndown chart in a sense: if the goal is to sell 1,000 widgets in a quarter, then data can demonstrate how far the team has come toward achieving this goal.

Of course, the progress on most OKRs isn’t so easy to measure as in the example mentioned above. With an OKR to “increase employee engagement,” for example, it is more challenging to find meaningful metrics to identify whether or not the company has achieved the goal.

In any OKR, however, the key is to find a way to measure the baseline (where the situation stands at implementation) and where it wants to be at the future date. The next step is to hone in on a metric or metrics that serve to really move the needle and advance this objective.

Aspirational and committed OKR obviously have differences with respect to data. With a committed OKR, it is much easier to pinpoint concrete data and determine if it’s completed at the end.

Employees Analyzing & Auditing OKRs

5. Analyze & Audit OKRs

Particularly within a large organization, it’s common for individual departments to work within silos. They hunker down, put on their blinders, and take care of business. And so two departments might write nearly identical OKRs without realizing that they’re both working toward the same goal.

Taking a step back to look at the big picture allows things to line up. Rather than one department working on building rapport, for example, it can become a cross-department endeavor. Panning out helps to identify redundancies, create synergy, and ultimately save resources.

At the same time, an OKR is only as good as the way it’s written. Nobody wants to spend two quarters working toward an uninspiring, nebulous objective. Having a leader take the time to survey the OKRs created by a team and then to rate them (say on a scale of 1-5), sets a bar. It prevents fuzzy, wordy objectives from entering into the fray. Even a simple word count requirement on objectives (for example, any objective over 25 words needs to be rewritten) creates a benchmark that ensures quality OKRs.

6. Study Effective Teams

Some groups take off with OKRs and it’s like a spaceship launched. While with other teams, the method sputters and stalls. A little tweak can make all the difference between an effective team and a poor one. Skipping a retrospective, for instance, inhibits growth and improvement within processes.

Taking the time to study how an effective team functions, compared with the lesser effective ones, helps to identify the rubrics of succeeding with OKRs.

Adopt Agile Principles

7. Adopt Agile Principles

It’s pretty clear to anyone who works with OKRs and agile that the two methodologies have a lot of overlap. Both seek to clear away busywork, and align energy and resources around what is going to really add value to an organization, project, endeavor or campaign.

At the same time, agile incorporates a lengthier set of principles than OKRs. And effectively implementing OKRs means borrowing on a few of these.

Autonomy. The agile team functions as an autonomous group within an organization. They set their own objectives, timelines and sprints. Allowing teams and individuals to set and monitor their own OKRs increases the intrinsic motivation inherent with the method.

Openness to Change Over Following a Plan. An OKR, after some time has elapsed, may come to seem senseless. And so a good team re-evaluates objectives periodically to see how they line up with the organization’s overall goals, and determines whether to continue on, readjust, or throw the goal out entirely.

Smaller Goals over Larger Ones. One popular activity in agile is planning poker. This uses the Fibonacci sequence of increasingly larger numbers to estimate the duration of tasks. The essential takeaway from this game is that a more complicated task becomes difficult to estimate. And so agile encourages breaking projects down into manageable chunks.

OKRs benefit from this same idea. A goal on a shorter time frame is easier to estimate and tackle than a long term goal.

8. Don’t Link to Pay

One of the main challenges to OKRs is that people see it as a performance evaluation. Ideally, an OKR is interiorly driven. It’s not a carrot and stick method implemented by the manager. And so linking an OKR to a bonus, for example, can be counter productive. This reward shifts the motivation from intrinsic to extrinsic, and people lose their internal motivation.

A good OKR really is about empowering people to solve their own problems. And so making them an independent endeavor, to the exclusion of other metrics in the company, helps to ensure this.

Conclusion

It’s common to get caught up into patterns of setting goals that aren’t working, of working to scale a company with little success. If you feel like your company sometimes wanders, directionless, or like it’s stuck at the end of a cul-de-sac, then maybe the problem is your goal-setting method.

For many, OKRs are the solution to getting a company from its current state into a desired future state, and even to achieving the seemingly impossible.

Whether for an individual or a team or an entire organization, OKRs promise to focus energy and conserve resources. They reduce brain clutter and improve mental clarity.

Although the formula is very simple, its secret is to use metrics and to align tasks around what is going to add value. So anyone who’s got a hankering to succeed should keep this handy tool in the tool box.

 

 

How to set up your client onboarding process for easier projects on repeat.

Client Onboarding

Everyone knows that being an entrepreneur or running a small business is hard work. This is especially true when it comes to getting leads, moving them through your funnel, and closing deals. It can feel like a cycle that never ends! But what if we told you there’s something you might be missing that will make everything that comes after the sale run smoothly? We’re talking about systems you can set up once that lead to easier projects, happier clients, and repeat business (see: fewer new leads required). That’s where an organized and efficient client onboarding process comes in.

By definition, client onboarding is the process of welcoming new clients into your business. But it’s more than just a welcome email or kickoff call! An impactful new client onboarding process begins in the sales stage and continues throughout every touchpoint a client has with your business.

Today, we’re covering what client onboarding is, why it matters, and walking you through some easy steps your business can take when onboarding a new client that will supercharge your business. So, let’s get into it.

What is Client Onboarding

What is Client Onboarding?

Let’s start with an essential question: what is new client onboarding? Client onboarding refers to the process of welcoming new clients into your business. You can think of it in four phases: pre-onboarding, onboarding, maintaining, and offboarding.

The Client Onboarding Process at a Glance

Pre-onboarding. This is typically the pre-sales or sales phase. During pre-onboarding, you’ll define your ideal client, set the project scope, agree on pricing, and create a contract. By streamlining parts of the pre-onboarding process with templates and tools, you can ensure that every new client’s first contact with your business runs smoothly.

Onboarding. Once you have agreed, you can begin onboarding a new client. This second stage is about relationship building and gathering what you need for the project. Some client onboarding steps in this phase are introducing yourself and your team through a kickoff call or welcome packet, gathering more details for the project, setting expectations, affirming the sale, and the more technical aspects of onboarding.

Maintening. Onboarding your new client is only the first part of your business relationship. The maintenance phase is about everything that happens during the project. Keeping trust and delivering on expectations. By building in consistent check-ins, project updates, delivering on expectations, and staying open to feedback, you’ll set yourself up for more straightforward, more successful projects.

Offboarding. You can think of this as a bonus. While offboarding isn’t technically part of onboarding (quite the opposite, actually!), it’s one last opportunity for you to affirm your relationship with the client, confirm the successful completion of the project, and increase the chance of referrals or ongoing business.

Why does client onboarding matter?

Following client onboarding best practices ensures that clients have a positive experience working with your business from the start. And the benefits of that are many.

Benefits for your business of client onboarding

More efficient projects. With a consistent onboarding process, you can better collect and organize the information you need. Your business will be better able to collect information upfront using a questionnaire or kick-off meeting checklist, which means less time setting up projects and less time chasing clients.

Less scope creep. Scope creep is one of the most challenging parts of client work. Your client has agreed on a proposal, the budget is fixed, and suddenly the expectations and list of tasks keep changing and growing. While this is an inevitable part of client work, a better onboarding process can effectively eliminate this by setting clear expectations and being very specific about what’s included and what is not. Create your onboarding process once, and you can use it repeatedly to avoid issues with new clients. But, before you do, check out this article on 7 ways to avoid scope creep to dodge any common pitfalls.

Better compliance with processes. Like scope creep, a client may come into projects with a different understanding of how to collaborate. This might include miscommunications about who is responsible for what, timelines for response, or which channels you use to communicate changes.

By creating a tight pre-onboarding and onboarding process – more on that below – you reduce the risks of misunderstandings and refine processes, making it easier to work together.

Relationships and repeat clients. The importance of the client relationship can not be overlooked in a smoothly running project. By establishing a positive, trusting relationship with your client initially, you earn more credibility throughout the project. Fewer client edits and more confidence in your judgment are positive for everyone! And suppose you’re successful in maintaining that relationship. In that case, your client is more likely to be satisfied with the project’s outcome and more likely to come back for repeat business.

Was it more of a one-off sale? There are plenty of businesses that run off of word-of-mouth alone. Even if you don’t have ongoing contact with your client after onboarding, it’s worth nurturing the relationship since it could mean more referrals or brand ambassadorship without much effort. Win-win.

The New Client Onboarding Process

The New Client Onboarding Process

Pre-onboarding

Let’s start with pre-onboarding – everything that comes before you onboard your new client. Since this is the stage where all the project details are determined, it’s a crucial step to get right. Here are some of the topics to consider in the pre-onboarding process.

Know your ideal client.

Ideal client. Avatar. Persona. Whatever you call it, the key to effective sales and marketing is understanding your ideal client down to the detail. Who are they? What frustrates them? What are some of their ideal outcomes? And you guessed it – how will your service help them get there?

By understanding your ideal client, you will not only save time and money. You’ll have happier clients who are a good fit for your business.

Know your offer

Knowing your offer can also be an important part of client onboarding. Why? It helps create clarity with clients about what you do and what you don’t do. And this is a time when being very clear works to your advantage.

By drawing clear lines around your services, you’ll be better able to estimate timelines, set the scope, and define the deliverables of your projects. When you work on projects of a similar nature, you’ll also be able to streamline every step of your process. Fewer customizations – from contract to final presentation – mean more time for all the other stuff you’d like to work on in your business.

Timeline, Scope, and Deliverables.

The next step towards effective pre-onboarding is creating explicit agreement around the timeline, scope, and deliverables. For example, when does your client need the work done? What exactly do they need support with, and which of these things can you provide? And at the end of the project, what will you actually hand over to them?

By covering these things in the pre-onboarding process, you can start the project on the same page and avoid future misunderstandings.

Pricing.

Sales and pricing is a divisive topic for entrepreneurs and business owners. Some enjoy sales, while others see it as getting in the way of what they actually want to do.

Regardless of how you feel about sales, discussing pricing upfront will ensure that it’s a good match for both the client and your business. Have the conversation early and in detail. Get clear on the scope of the project and set a price that includes some flexibility should the scope change. Set payment timelines and make these conditional for your work.

Proposal, Contract, and Payment

Time to make things official. With all the critical details covered in your pre-onboaring steps, you should have the information you need to create a proposal and contract for your client. This is also a time when you might collect a deposit.

Regardless of the relationship, ensure every pre-onboarding process includes these checkpoints. It will help protect your business if anything goes wrong and ensure everyone is on the same page before beginning the project.

Onboarding

Your proposal was accepted. The contract is signed (… right?). Now it’s time to begin the onboarding process. While pre-onboarding is about determining compatibility and expectation setting, onboarding is the phase to affirm the sale and collect all the details you need to complete the project.

Welcoming your new client: The welcome phase of onboarding a client might depend on the size of your team. If you’re a one-person business, you might have been the one that handled all the pre-onboarding steps, and this is just a formality. However, this could be the first touchpoint if the client is being handed off to another person or team.

An introduction would typically include a kickoff meeting or welcome packet. You can look at these touchpoints as both a chance to gather new information and an opportunity to educate the client or reinforce the relationship.

What is a kickoff meeting? The goal of a kickoff meeting is to reach a shared expectation around the purpose and objectives of the project. You can also use the time to firm up deliverables, timelines, roles, communication channels, and other terms agreed upon in the sales state. The purpose and goals of the project should be articulated, along with any key deliverables and timelines. This is an important opportunity for both sides to ask questions or give input to make sure you’re aligned before the project begins.

To run a successful kickoff meeting, go in with a fixed agenda and a list of topics you must cover. Then, take time to review what you already have and fill in the blanks.

What is a welcome packet? The purpose of a welcome packet is to provide new clients with information and resources, as well as to affirm the sale and set the tone for a project. Most often, your welcome packet will be PDF, but it also might be an email or webpage. Some things you might include in your welcome packet are a welcome letter, an overview of your business and what you do, key contacts, timelines, deliverables, any necessary forms or contracts, and an overview of the project. It also includes FAQs, resources, or anything else your client needs to access throughout the project.

Create a standard welcome packet with fields that you customize for each client. If you use a CRM tool, consider making this part of your automation, so clients automatically receive a welcome email when they enter a new project phase.

Project Information

With the introductions out of the way, you can move into collecting more project information. Think information about the business or more specifics about the project. Depending on the nature of the project, you can get this information in the kickoff meeting or with a more detailed questionnaire.

Let’s say it’s a development project – an onboarding questionnaire might include basic things like contact details and a business bio, but it also could consist of a place for your client to drop login details, content, or feature requests.

Checklist New Client Onboarding Questionnaire

Review Expectations

While you are hopefully aligned on expectations in the pre-onboarding phase, reviewing these expectations is important once all the project details are out there. Some questions to ask:

  • Has anything changed regarding the timeline or resources since the initial proposal?
  • Does everyone have a shared understanding of the scope and deliverables?
  • Do both parties know which means they need to communicate, collaborate, and request edits?

Take the time to go through your processes and deliverables in more detail and make revisions if needed. As you have more experience, you might list common sources of confusion that you address directly in the pre-onboarding and onboarding stages.

Technical onboarding

And, finally, the technical onboarding. This might be what you consider onboarding in the first place—sharing access to technology and tools and creating shared folders and processes. The technical onboarding of a new client is where the real collaboration begins.

To ensure the technical onboarding goes smoothly, have a plan in place. Understand the technical requirements in the kickoff meeting to know what access you need. Come prepared with all the tools and the team resources you need to complete the project successfully.

And since tools are kind of our thing, here are our recommendations for organizational tools and collaboration tools you might consider for your next project.

Maintaining a Relationship

Maintaining a Relationship

While there’s an art to sales and onboarding, the greatest business skill is learning to maintain a good relationship with your clients. It doesn’t even have to be so complicated! You can maintain confidence throughout the project through simple touchpoints like check-ins, quick responses, and regular updates. You can delight customers and drive referrals and repeat business by delivering on expectations (and even exceeding them sometimes!). And finally, by staying open to feedback, you’ll have the opportunity to improve your onboarding and workflow moving forward.

Check-ins, regular updates, and timely communication

This advice applies not just in business but in every relationship. Communicate clearly, often, and consistently.

From the beginning, you might build check-ins and updates into your process. Decide on a cadence that makes the most sense for your project – weekly? After certain milestones? – and do your best to stick to these. Consistent check-ins are vital for building trust and keeping the project on track. You also might create standard updates (in the form of presentations, phone calls, emails, and reports) so the client can see how the project is progressing. Rather than making them come to you, be proactive with this information.

Another easy win in maintaining a relationship is communicating promptly. Again, this will vary depending on your communication channels and expectations, but setting a standard can take a lot of stress off the relationship. Create a set of criteria about how quickly you’ll respond to emails, messages, or phone calls, and communicate this to the client. When you don’t have the time, you might quickly acknowledge that you got their message and set an expectation on when you will address their issue. And since boundaries are essential, you can also be clear about when you’ll be offline, or your communication will be further delayed.

Deliver on expectations and exceed where possible

We’ve all heard the expression “underpromise, overdeliver.” And this is both true and powerful when it comes to client relationships. Since you’ve done all the hard work of setting expectations during pre-onboarding and onboarding, the maintenance stage is about delivering what you promised.

Delivering on expectations means presenting work you said you would do on time. But going above and beyond is often appreciated and can help drive client satisfaction. This might look like creating an excellent report or presentation, providing additional work free of charge, and adding features or customizations just beyond the scope. You might even consider building this “above and beyond” work into your standard package without telling the client upfront. People love to feel like they’re getting additional value, and if you can bake this into your offer without raising your rates, you’re well on your way to satisfied and repeat clients.

Receiving feedback

Feedback can be so much more than a generic, automated email that goes out at the end of a project. Good feedback is feedback that is achievable, specific, and constructive. However, for it to be valuable and nurture the relationship, it should be carefully designed.

Rather than asking for feedback only at the end, create an open channel for receiving it. This might look like asking your client directly on a call or via email, giving them comment access or agency to create tasks in your task management tool, or sending them a survey they can complete part way through the project. By collecting feedback during the project, you’ll have the chance to understand how things are going and course correct if necessary.

A tip for collecting helpful feedback is to be more specific. Rather than asking a yes or no question, give clients open-ended prompts. What specifically do they feel is going well, and what could be improved? Can they quantify their satisfaction? Is anything not aligning with their expectations? Suppose you can make changes without significantly modifying the project scope. In that case, this is an excellent opportunity to maintain confidence while you work on your client’s project.

Offboarding

You just completed a big project. Everything went great. Now what?

This is where your onboarding process kicks in. You can think of this as the last scene of the movie. Regardless of how every other part of your onboarding process went, this is the moment that your client will remember most! A good offboarding process should define the endpoint of your project, remind the client of the work you’ve done together, ensure they have what they need, remind them of additional services, and give them a final chance for feedback. When done effectively, it can be the thing that determines whether your clients work with you in the future, refer you, or come away from the relationship with a positive image of the experience.

All that said, this is something so few businesses do well! So set yourself apart by creating a solid offboarding process.

What is an Offboarding Meeting? An offboarding meeting is much like the kickoff meeting, only in this case, your objectives are to ensure you hit the project’s expectations. Your offboarding meeting is also an opportunity for both sides to ask questions or give input before the project officially ends.

What is a Goodbye Packet? Like a Welcome Packet, a Goodbye Packet is a customized document that might include a thank you note, an overview of the project and the outcome, a request for feedback or testimonial, resources or FAQs, any project files, and next steps. This is important because while a client might have received these things in bits and pieces, this is one centralized document that covers it all in one place. It gives them a place to reference should they need maintenance or additional services or want to refer you to a friend.

Create a template with customizable fields, and get in the habit of sending this out at the end of any project as a bookend on the relationship.

Client Onboarding Checklist

Client Onboarding Checklist

Phew! That was a lot of information. That’s why we created this client onboarding checklist. Use it to review the suggested processes and templates you can create once for smoother client onboarding.

Pre-onboarding

Onboarding

Maintaining

Offboarding

Final thoughts on client onboarding

Like the end of a project, how things end leaves the biggest impact. So if you take one thing away from this article, let it be this: client onboarding is so much more than just a one-off email. It’s a process of building and maintaining a relationship. And by creating a client onboarding system that is standardized, templatized, and automated where possible, you’ll not only create better business relationships – you’ll make every step of your work as a business just a little bit easier.

That’s worth investing in.

Asana vs the World: 9 Alternatives to Take Your Team’s Productivity to the Next Level

asana alternatives

Are you looking for a project management tool that will help increase your team’s productivity? Do you need to collaborate on projects and tasks with other members of your organization? If so, then you’ve come to the right place. In this blog, we’ll be exploring 9 different alternatives to
Asana that can take your team’s productivity to the next level.

We’ll look at features, pricing plans, integrations, and more, so you can make an informed decision when it comes time to choose a project management tool.

Whether you’re a freelancer or part of an organization, there’s sure to be something here that fits your needs. So read on and get ready to take your team’s productivity up a notch!

Image of Asana Dashboard

Asana: A Popular Project Management Tool

Asana is a cloud-based project management tool that offers users an easy-to-use and colorful interface. It was created by Dustin Moskovitz and Justin Rosenstein as an internal project management tool at Facebook before becoming a standalone company in 2008.

Asana has since developed its flagship product, launching it commercially in 2012. Today, it has become a popular choice for project management, with multiple views for users, including list, board, and calendar views.

Features of Asana

Asana offers a range of features designed to help teams stay organized and work together efficiently.

Some of the key features include:

  • Multiple views for users, including list, board, and calendar
  • Timeline view for premium, business, and enterprise members
  • Feature-rich experience
  • Helpful structure for managing multiple projects
  • User-friendly interface

Limitations of Asana

Despite its popularity, Asana does have some limitations that users should be aware of.

Some common criticisms include:

  • Too many features that can make the software complex and overwhelming for beginners
  • Less user-friendly with a learning curve
  • Subpar customer support
  • Cannot assign tasks to multiple users
  • With a Trustpilot score of 2.7 out of 5, and 36% of users judging Asana as either “Poor” or “Bad,” using the platform has become an unreliable experience for many customers.

Despite its limitations, Asana remains a popular choice for project management software due to its ease-of-use, colorful interface, and wide range of features. Asana’s main view is the list view, which contains a grid that’s more like a to-do list.

Pricing Plans

Asana offers three main pricing options:

  • BASIC: Free for teams with up to 15 members. This plan includes task management, list view projects, and basic search.
  • PREMIUM: $10.99/month per user, billed annually. This plan includes features such as timeline view, advanced search and reporting, custom fields, and task dependencies.
  • BUSINESS: $24.99/month per user, billed annually. This plan includes features such as portfolio management, workload management, custom rules builder, and forms and approvals.
  • If you are looking for an ENTERPRISE option, then you have to contact their sales department.

The Top 11 Alternatives to Asana

With so many project management software options available, it can be difficult to choose the right one for your team.

Here are 9 of the top alternatives to Asana that you should consider:

  1. Teamly
  2. Monday.com
  3. Trello
  4. Wrike
  5. Basecamp
  6. Jira
  7. Smartsheet
  8. ClickUp
  9. Notion

Image of Teamly Dashboard

1. Teamly – Optimized For Remote Teams

When it comes to managing remote teams, Teamly is a project management tool that offers everything you need to keep your team organized and efficient. Created specifically for remote teams, Teamly’s user-friendly interface and powerful features make it a standout project management tool.

Features of Teamly

Teamly offers a range of robust features designed for team and task management, including:

  • Real-time chat for easy communication and collaboration
  • Kanban boards for effortless task management
  • Employee time tracking and monitoring for insights into team productivity
  • Screen capture video and audio recording for effective communication
  • Professional checklists and Standard Operating Procedures (SOPs) with done-for-you templates for easy onboarding and project management.

Downsides of Teamly

However, it’s worth noting that Teamly does lack a spreadsheet feature, which may be a deal-breaker for some teams that require this functionality.

Pricing for Teamly

Teamly has a free version with limited features, but paid versions include Teamly Pro and Teamly Business. Depending on whether you pay monthly or commit to an annual plan, pricing ranges from $5 to $9 per user, per month.

Image of 2. Monday.com Dashboard

2. Monday.com

Are you searching for a work management tool that can be used for all kinds of purposes? If so Monday.com could be a good place to start. Launched over 10 years ago, this cloud-based software is the go-to solution for task and progress tracking. Customizable boards let users to organize assignments with columns like assignees, timeframes, due dates and more – making sure your workload remains organized and up to date.

Monday.com stands out with its expansive visual representation options, such as timelines, Kanban boards, workload charts, and a lot more. With this platform you can now easily visualize your tasks in a visually pleasing way that allows for better tracking of progress.

Features of Monday.com

Monday.com offers a range of features designed to help teams stay organized and work together efficiently, including:

  • Visual project boards for task management
  • Built-in team communication and collaboration tools
  • Customizable fields, formulas, and automation workflows
  • Integrations with other apps such as Google Calendar, Slack, Trello and more…

Limitations of Monday.com

However, Monday.com does have some limitations, such as:

  • Membership Limitations – If you’re looking for the highest-functioning Monday.com experience, then you’ll have to upgrade from its Individual or Basic plans and unlock a plethora of additional features. To gain access to integrations or automations, users must have a Standard plan. Furthermore, the two lowest-priced plans don’t include access to other features such as Timeline view, Calendar view, and Gantt views.
  • Confusing Pricing – Monday.com’s pricing is unnecessarily complicated and can put an unnecessary financial strain on businesses, as they are charged for up to five users at any given time – meaning if a business has 11 total team members, they must pay the cost of 15 people. This exorbitant fee structure will significantly impact budgets and make it hard for small businesses to sustain their operations.
  • Less User-Friendly – Monday.com offers a high level of personalization that can have an initial learning curve, particularly for those unfamiliar with Project Management (PM). As such, it may take longer to become proficient in its use compared to other PM tools available today.
  • Limited Task Dependencies – Task dependencies are an integral part of project management. Unfortunately, Monday.com only permits users to identify them by the due date – and this is only accessible for Pro or Enterprise accounts. This limiting feature can be extremely disheartening and inefficient for any user when trying to stay organized and on track with their tasks.

Pricing for Monday.com

Monday.com’s pricing plans start at $8 per user, per month for the Standard plan and go up to $16 per user, per month for the Pro plan.

Image of Trello Dashboard

3. Trello

If you need a visual tool to take care of tasks, workflows, and projects, then Trello is undoubtedly the most popular answer. Joel Spolsky and Michael Pryor created this popular SaaS product in 2011 which was later acquired by Atlassian in 2017.

With Trello’s Kanban boards, people can effortlessly illustrate projects and operations in an orderly fashion. Users are able to construct columns, or lists, that signify discrete stages of a project and add cards on those lists to denote tasks. Not only do these cards contain every important detail concerning the task such as assignee, priority and due date; they may also be shifted from list to list allowing users to track progress easily.

Trello also offers a range of views, including dashboard, timeline, workspace table, calendar, workspace calendar, and map views, which can be useful for tracking and visualizing progress in different ways.

Features of Trello

Trello’s features are designed to help teams collaborate and manage tasks efficiently, including:

  • Kanban boards for visual project management
  • Automations with Butler for repetitive tasks
  • Power-Ups for extended functionality
  • Integrations with other apps such as Google Drive, Slack, and Salesforce

Limitations of Trello

Although Trello boasts many features, it does have some critical shortcomings, such as:

  • The absence of time tracking, progress reports, and dependency management.
  • Its freemium plan is limited to 10 boards, with only the board view feature available for users.
  • Trello is not recommended for intricate projects, as it can be tricky to track multiple tasks.
  • The absence of Gantt charts intensifies the difficulty by making it more challenging to manage task dependencies, keep an eye on progress and assign resources accordingly.

Pricing for Trello

Trello offers four pricing plans:

  • Free plan with limited features
  • Standard plan at $5/month per user, billed annually
  • Premium plan at $10/month per user, billed annually
  • Enterprise plan at $17.50 per user, billed annually

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4. Wrike

Are you searching for a software-as-a-service platform that can satisfy the needs of significant and complex teams regarding project management? If so, Wrike could be your solution. Established in 2006 by Andrew Filev, this powerful tool allows cross-functional squads to operate projects, tasks and workflows with remarkable efficiency.

Wrike is the perfect platform for organizing your work into folders, projects, and tasks. Users can easily access project data in various ways – list, board, table view, Gantt chart timelog , resources, and analytics – making it an efficient and user-friendly tool.

Wrike’s standout feature is its remarkable free package, which grants teams access to an abundance of projects, tasks, messages and file storage – all without costing you a penny. This amazing deal makes it the ideal project management solution for budget-conscious groups looking to maximize their workflow without splurging on expensive services.

If you’re searching for a project management software-as-a-service (SaaS) that can handle complex projects and large teams, then check out Wrike. This platform is incredibly versatile; it provides several ways to assess project data and integrates with other applications – making it the perfect solution for companies requiring an encompassing project management tool.

Features of Wrike

Wrike has many features that are meant to help teams stay organized and work well together, such as:

  • Multiple ways to view project data
  • With customizable fields and automated workflows, you can unlock the potential of your business to make processes faster and more efficient
  • Integrations with other apps such as Zoom, email, Slack, and more
  • With real-time reporting, you can gain comprehensive insights into your projects and tasks, allowing you to make informed decisions quickly
  • Business plan members and higher are able to take advantage of the innovative time tracking feature, as well as digital timesheets, giving them the power to manage their work hours with ease
  • With our pre-built templates, you can launch your projects swiftly and smoothly
  • Streamline work intake with Dynamic Request Forms to make it super easy

Limitations of Wrike

Wrike does have its drawbacks, such as:

  • With the restricted hours of customer service, you may find yourself waiting for assistance
  • For those unfamiliar with the software, mastering it can be a lengthy process
  • The free plan only provides 200 tasks and 2GB file space, which can be difficult to work with for smaller teams
  • Additional expenses due to purchasing extra add-ons could mean up to three times more expenditures than expected – not ideal if you’re on a budget.

Pricing for Wrike

Wrike offers a free plan, as well as professional and premium plans at $9.80 and $24.80/month per user, respectively. For more advanced solutions, you’ll need to contact sales.

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5. Basecamp

If you’re looking for an affordable project management tool that is easy to use and consolidate workplace tools, Basecamp might be the solution for you. Created in 2004 as a project management tool for a web design firm, Basecamp is a web-based tool used by teams for work management and collaboration. Today, the latest version of the product is known as Basecamp 3.

Basecamp equips you with the necessary tools to collaborate efficiently. From Message Board and To-Do’s all the way to Campfire (real-time chat) and Automatic Check-Ins, everything is right there for your convenience. Broadcast announcements to your team easily, assign tasks quickly and accurately and stay ahead of deadlines with a helpful overview.

Basecamp also provides hill charts to help users visualize progress, but remember these charts are subjective, based on how a user perceives the project’s progress rather than objective data.

What makes Basecamp standout is its pricing plan, allowing users to get a substantial number of seats for only $99. It also provides real-time group chat, progress tracking for clients. It’s compatible with a wide range of platforms, including iOS, Android, Mac, and PC, and can be integrated with other tools for reporting, analysis, and time tracking.

Basecamp is best suited for simple project management needs, teams of 20+ people that want an affordable task management and collaboration tool, and projects that don’t use task dependencies. It’s not recommended for complex projects or teams that need more advanced features.

Features of Basecamp

Basecamp’s features are designed to help teams collaborate and manage tasks efficiently, including:

  • Message Board for group announcements
  • To-Do’s for task assignments
  • Docs & Files for file storage
  • Campfire (real-time chat) for communication
  • Schedule for deadlines
  • Automatic Check-Ins for user-defined questions to be asked to the team at specified intervals
  • Hill charts for visualizing to-do lists

Limitations of Basecamp

However, Basecamp lacks some standard features that are offered in traditional PM software, such as lacking:

  • Time-tracking
  • Gantt charts, and board views
  • It also lacks robust communication capabilities like other PM software
    limited reporting.
  • Hill charts are subjective and based on user feelings rather than objective data.
  • It also lacks subtasks or recurring tasks, priority levels, and communication capabilities like more sophisticated platforms.

Pricing for Basecamp

Basecamp offers an affordable flat rate of $99/month for teams of 20 or more. Most software programs in the same category charge a hefty fee of between $6 and $12 per month per user.

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6. Jira Work Management

If your team is hunting for proficient and well-structured project management software, Jira Work Management by Atlassian could be just what you need. Since its 2002 launch, it has become an industry leader with multiple user views such as the list view, calendar display, timeline chart, or board view – making collaboration and productivity super smooth.

With Jira you can easily track essential details like tasks with their corresponding subtasks; due dates and status of each task; plus identifying team members who are on point to complete them.

Unfortunately, Jira Work Management has some drawbacks. There is limited support for Agile project management methodologies and a few workflow templates available. Customer service outside of business hours is not an option and users cannot access any built-in budgeting or invoicing feature either.

For teams of up to 10 members, Jira Work Management offers an unbeatable free plan with limitless projects and tasks. Its user interface is easy-to-navigate for even the most novice project management users and boasts thousands of integrations that can effortlessly be added onto your workflow.

Overall, Jira Work Management is a solid option for businesses looking to enhance collaboration between non-technical teams and those who don’t need advanced budgeting or invoicing features. Its free plan and integrations make it easy to get started, and its intuitive UI makes it accessible to even the newest project management users.

Features of Jira Work Management

Jira Work Management offers a range of features, including:

  • Multiple views for tracking project data
  • Automations to simplify repetitive tasks
  • Customizable permissions and workflows
  • Integrations with third-party apps like Slack, Zoom, and more

Limitations of Jira Work Management

However, Jira Work Management has some limitations, such as:

  • LACKS Built-In Budgeting – Although Jira Work Management does not have native budgeting and invoicing capabilities, you can still couple it with other financial software to attain these services. Unfortunately, most of the apps that provide this service come at a cost – usually in the form of monthly per-user fees.
  • Not ideal for Agile project management methodologies – Jira Work Management is a lightweight version of Jira Software, intended to help business teams work together more effectively. However, if you are using an Agile project approach, then you need a power-packed PM tool to get the job done right!
  • Few Templates – Jira Work Management only provides a meager 23 workflow templates, drastically lagging behind other PM software Monday.com’s wide selection of over 100!
  • Limited Support – Trying to get in touch with a Jira customer service rep via phone is impossible, and if you submit an inquiry during the 9AM-5PM window, then someone may eventually answer. Unfortunately for teams on the Free plan of Jira Work Management, no support beyond potential advice from the Jira community exists at all.

Pricing for Jira Work Management

Jira Work Management offers a free plan for small teams of up to 10 users. The standard plan starts at $5 per user per month, billed annually, and the pricing for larger teams is cheaper.

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7. Smartsheet

If you’re searching for a spreadsheet program tailored to team collaboration, workflow organization, and reporting, Smartsheet may be the answer.

The initial version of the software was made available in 2006 but saw little success due to its difficult user interface. Fortunately, Smartsheet Inc. released an improved iteration of the program with a much more intuitive design in 2010 and it quickly gained popularity among users.

The grids are structured like conventional spreadsheets but offer enhanced functionality such as assigning tasks, dividing responsibilities and allocating resources. It also offers alternative data views such as cards, timetables and Gantt charts.

Features of Smartsheet

Smartsheet’s features are designed to help teams work together and complete tasks quickly, such as:

  • Including hundreds of templates with automated processes and alerts for faster completion
  • Providing template sets with pre-created, customizable sheets, reports, and dashboards
  • Organizing team collaboration activities through task assignments and resource management
  • Enabling subtask definitions along the way.

Limitations of Smartsheet

  • No FREE Plan – Unlike many other PM tools available today, Smartsheet does not offer a free plan. This means that solopreneurs and small businesses cannot take advantage of the growth opportunities provided by Smartsheet for free, as its free plan was discontinued in August 2021. Instead, teams must start paying once they decide to scale up their operations with this program.
  • No Real-Time Updates – With Smartsheet, you receive notifications instantaneously; however, unfortunately, the data itself is not updated in real-time. Therefore if you would like to view your collaborators’ new entries, then refreshing the sheet is a must.
  • Lacks Time Tracking – Unfortunately, Smartsheet doesn’t contain an in-built time tracking feature. If you are looking for this capability, then you need to invest in the premium add-on Resource Management or obtain a compatible software program that offers it.
  • Doesn’t Autosave – As opposed to other cloud-based programs, Smartsheet does not store data with each keystroke. Instead, users can choose when the program should save their work such as every minute or upon closing the sheet – a feature that may be unfamiliar for those accustomed to autosave software.

Pricing for Smartsheet

Smartsheet offers several pricing plans for its customers, including PRO for $7/month per license, billed annually; BUSINESS for $25/month per license, billed annually with a 3 license minimum and ENTERPRISE and SMARTSHEET ADVANCE, both of which require contact with sales for pricing information.

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8. ClickUp

If you’re on the hunt for a project management tool that can meet any of your requirements, ClickUp may be worth considering. It’s definitely one of the most popular.

Created in 2017 by Zeb Evans and his team, ClickUp first emerged as an internal resource before growing into a widely-used cloud-based program that is now popular among users.

It has some distinct advantages, with its feature-filled free plan providing access to most of its features, eliminating the need for multiple applications by offering real-time chat, task management, files storage and time tracking services. The software also offers unparalleled customizability, enabling users to modify tasks, workflows, projects, dashboards and workspaces in accordance with Agile and Scrum methods.

In conclusion, ClickUp is an all-in-one project management tool that offers many features for teams of all sizes. Its highly efficient dashboard view, collaboration features, and customizable task statuses make it an excellent option for teams that need a tool to manage projects, keep track of tasks, and collaborate effectively. However, its steep learning curve and overwhelming number of features may not be suitable for all users.

Features of ClickUp

With ClickUp’s array of cutting-edge features, teams can easily collaborate and manage their tasks without breaking a sweat. Some of its amazing capabilities include:

  • With 15+ views, including board, calendar, list, and Gantt views, teams can gain insights about their projects from multiple perspectives.
  • An intuitive dashboard view and effective collaboration capabilities allows for an effortless workflow.
  • Go beyond your normal emailing systems with native features, a plethora of templates, and free integrations to additional applications such as Google Drive, Slack and Zoom.
  • Upgrade to the paid version of our service and gain access to customizable task statuses, personalized goals, and customer support available 24/7.
  • ClickUp also offers support for Scrum and Agile methodologies

Limitations of ClickUp

ClickUp has some downsides, including:

  • Less User-Friendly – ClickUp is filled to the brim with features and customizable settings, yet for those unfamiliar with project management software, this plethora of options can be rather intimidating. It takes much more time to learn how best to use ClickUp compared to similar programs such as Trello. Therefore, it’s understandable that newcomers might feel overwhelmed by the steep learning curve presented by ClickUp.
  • Lacks Visual Appeal – ClickUp’s desktop app offers a small font size and low-contrast colors that can be adjusted in the settings. However, they have indicated this ability may not stay permanent – making it difficult to visualize tasks without strain on your eyesight.
  • Too Many Features – At first, having numerous features may appear to be beneficial. Yet, many of these functions are superfluous and valuable only to a small percentage of users. Consequently, it can become intimidating even attempting what should be easy tasks due to the considerable number of bells and whistles ClickUp offers.
  • No Video Conferencing – Unlike many other PM tools, ClickUp does not contain a video conferencing feature. However, for businesses which possess Zoom accounts, they have the ability to integrate Click Up with their Zoom account.

Pricing for ClickUp

With ClickUp, users have the benefit of a free version with some features, and for only $5 per monthly user you can unlock an array of additional capabilities like custom task statuses and goals. Plus, when you upgrade to the paid plan you receive 24/7 customer service support.

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9. Notion

If you’re looking for an all-encompassing productivity utility that can be employed in a variety of capacities, Notion may be the ideal answer.

It has garnered much appeal among students, entrepreneurs and experienced professionals alike due to its broad range of applications. The great thing about Notion is that it may be used as a spell manager, note taking application, database and more.

Notion is highly versatile and can be applied in numerous circumstances. Three of the most popular utilizations of Notion are:

1. Project Management: Thanks to its task management traits comprised of To Do lists, Kanban boards and calendars; Notion makes for an ideal option when organizing projects regardless of size. You can set up assignments with due dates, appoint roles to team members and trace progress within one location.

2. Personal Use: The flexibility provided by Notion also renders it well-suited for the organization of individual tasks, keeping monitor of significant dates and running daily routines. You can construct To Do entries, track habits and create bespoke pages based on your needs.

3. Knowledge Management: Its powerful noting characteristics alongside its customizable databases make Notion a great choice for storing knowledge as well as sharing information. You are able to manage research using it, take notes in meetings or construct a corporate encyclopedia or knowledge base with ease.

Features of Notion

  • Notes: Notion’s note-taking features allow you to take and organize notes in a variety of formats, including plain text, checklists, tables, and more.
  • To-Do Lists: You can also create to-do lists and manage tasks directly within your notes, with options to set due dates, add reminders, and assign tasks to team members.
  • Project Management Tools: Notion PM offer an array of kanban boards and calendars, allowing maximum flexibility to manage projects of any size efficiently. Easily set up initiatives with deadlines, assign tasks to your colleagues, and observe progress – all in one convenient location!
  • Collaborative Workspace: Notion offers a range of collaboration features that allow teams to work together on projects and documents in real-time. You can invite team members to work on a page or database, leave comments and feedback, and track changes.
  • Customizable Templates: Notion offers a range of customizable templates for different use cases, including project management, note-taking, and knowledge management. You can also create your own templates to suit your specific needs.
  • Building Blocks: Notion’s building blocks allow users to create custom pages and databases with a range of different elements, including text, images, videos, and more. This makes it easy to create customized workflows and pages that meet your unique needs.
  • File Storage: Notion allows you to store files and documents directly within your workspace, making it easy to access and collaborate on documents without having to switch between different apps.
  • Knowledge Management Features: With Notion’s customizable databases and note-taking functions, you can centralize your knowledge to be used in a variety of ways. It is perfect for organizing research projects, jotting down important discussions during meetings, and crafting an efficient company wiki or collective knowledge repository.

Limitations of Notion

Not everyone is sold on Notion, and there are a few reasons why:

  • Intimidating Learning Curve: Notion can be hard to understand with its complex features, which may make it a daunting platform for new users.
  • Limited Connectivity: Notion might not integrate with as many external applications compared to other productivity tools, which could make it difficult for users to use Notion in conjunction with their current programs.
  • Personalization: Notion is lauded for its plethora of customization options, yet some users find it intimidating and would rather have a more effortless interface.

Pricing for Notion

Notion has pricing plans for various budgets and needs. The free plan provides unlimited blocks for individuals, 7-day page history, and basic page analytics. The Plus plan, which costs $8 per user per month billed annually, includes unlimited blocks for teams, unlimited file uploads, and the ability to invite up to 100 guests. Notion’s Business plan costs $15 per user per month billed annually, and includes everything in Plus, along with advanced features such as private team spaces, SAML SSO, bulk PDF export, 90-day page history, and the ability to invite up to 250 guests.

CONCLUSION

There are a lot of great PM software alternatives to Asana on the market. As you can see there are at least 9 great tools that you can use for your project management needs. However, it’s important to find one that best fits your unique workflow and requirements.

We suggest simplicity and ease of use as the two most important factors to consider when choosing a project management tool.

Teamly checks all of your PM boxes and is the clear winner. It provides an easy-to-use platform that supports collaboration, real-time updates, task tracking, file sharing, and more. Plus, its highly customizable structure allows you to design a workflow that works for your team.

Ultimately, the wisest decision will depend on your business needs. But if you’re looking for an easy-to-use, all-in-one PM software, Teamly is the way to go. Give it a try and see how much easier your project management can be!

The Ultimate Guide to Measuring Performance with Marketing KPIs

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Introduction:

Data drives decisions, and as a marketer, your job is to make a measurable difference to the business with your creativity.

Whether the goal is to drive conversions or sign people up to a mailing list, tracking what’s working helps the team to focus on the right things and avoid wasting money on what doesn’t work.

KPIs (key performance indicators) are a simple and effective way of doing just that.

Put simply, a KPI helps you to track some aspects of your marketing efforts to present a positive or negative result. It’s a method of data collection that’s been used in many departments of a business.

In this article, we’ll look closer at KPIs and their place within your marketing campaigns. We’ll also share our picks of the most important KPIs to consider.

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What is a KPI?

A KPI (key performance indicator) is a fancy term for tracking progress toward specific goals.

It’s like keeping score in a game, but instead of points, you measure website traffic, conversion rates, or customer satisfaction.

The great thing about KPIs is that they help businesses and marketing teams to see what’s working and what’s not, so they can focus their efforts on the things that are making a difference. It’s like having a roadmap to success – you know where you’re going and can see how far you’ve come.

For example, a KPI for a marketing team might be the number of leads generated or the percentage of website visitors who end up making a purchase.

Choosing the right KPIs is important because they should align with the organization’s overall mission and objectives. Effective KPIs are also measurable, relevant, and timely – meaning you can track progress, relate to your specific goals, and are updated regularly.

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What Are KPIs In Marketing?

As a marketer, you know your job is to help grow the business and increase revenue. And to do that, you must ensure your campaigns are working effectively.

That’s where KPIs come in.

KPIs are like a compass for marketers, helping them steer their efforts in the right direction. With KPIs, you can see whether your campaigns drive the desired results and adjust your strategies accordingly.

This helps you avoid wasting valuable ad dollars through methods like A/B testing, incremental testing, and retargeting.

Since the implementation of regulations such as GDPR and CCPA, marketers can’t rely on third-party data acquisition as much and, therefore, must rely more on their first-party data and be able to interpret those results through KPIs. This means that it’s more important than ever to understand the metrics that truly matter and how to track them effectively.

According to recent studies, businesses of all sizes agree that first-party data collection is the most important aspect of a digital media strategy. In fact, 85% of small businesses and 86% of medium to large businesses agree that first-party data is critical to success.

KPIs are also an excellent way for marketers to track professional work goals and show how their efforts contribute to the business’s overall success. By setting clear and measurable KPIs, marketers can demonstrate the impact of their work on the company’s bottom line.

So, what are some of the top objectives for marketers?

According to research, increasing customer loyalty, improving conversion rates, and optimizing the customer journey are among the most important goals. And with the right KPIs in place, you can ensure that your campaigns drive towards these objectives and ultimately help to grow the business.

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The Most Beneficial KPIs for Marketing

Now that we’ve discussed KPIs and how they can benefit marketing teams, it’s time to take a deeper look at the most important metrics.

Here are the best marketing KPIs to create data-driven decisions:

Return on Investment

When measuring the success of your marketing campaigns, there are few metrics as important as return on investment (ROI). Consider it the ultimate test of whether your marketing efforts are worth the investment.

The beauty of ROI is its simplicity. It’s just a matter of taking the revenue generated by a marketing campaign and, subtracting the cost of that campaign, then dividing the result by the cost of the campaign. The resulting percentage is the ROI.

Suppose you spent $10,000 on a marketing campaign and generated $50,000 in revenue. Your ROI would be 400%. That’s an impressive figure that shows you’re getting a great return on your investment.

A high ROI clearly indicates that your marketing efforts are paying off. It’s proof that you’re generating significant revenue relative to your investment.

When tracking ROI, it’s essential to remember that it’s not a static metric. ROI can change over time, depending on the state of the market, your competition, and your own marketing efforts.

Conversion Rate

Conversion Rate is another important KPI for marketing. It measures the percentage of website visitors or ad viewers who take a desired action, such as making a purchase or filling out a form.

Essentially, it measures the effectiveness of your website or ad in converting visitors into customers or leads.

To calculate conversion rate, divide the number of conversions (e.g., purchases or form submissions) by the number of visitors or ad viewers, and multiply by 100 to get a percentage.

For example, if 1000 people visit your website and 50 make a purchase, your conversion rate is 5% (50/1000 x 100).

Conversion rate is an important KPI because it can help you understand how well your website or ad is performing in terms of converting visitors into customers or leads.

A high conversion rate indicates that your website or ad is effective at convincing visitors to take the desired action, while a low conversion rate may suggest that you improve your messaging or design to better persuade visitors to take action.

Customer Acquisition Cost

Customer Acquisition Cost (CAC) measures the cost of acquiring a new customer. This metric is important because it can help businesses determine the return on investment of their marketing and sales efforts.

Calculating CAC involves adding up all the costs associated with acquiring a new customer, including marketing and advertising expenses and sales and support costs.

Once you have a total cost, you can divide it by the number of new customers you acquired during a specific period to get your CAC.

For example, if you spent $10,000 on marketing and sales efforts in a given month and acquired 100 new customers, your CAC would be $100 ($10,000 divided by 100 customers).

If CAC is consistently high, it may indicate that changes need to be made to the sales process or that the marketing message is not resonating with the target audience.

Customer Lifetime Value

Customer Lifetime Value (CLV) is a crucial KPI for any business, including those in the marketing field. It measures the total value a customer brings to a business over the entire relationship duration.

To calculate CLV, businesses can take the average value of each customer’s purchases and multiply that by the estimated number of purchases a customer will make over their lifetime.

For example, if the average customer spends $100 per purchase and makes an estimated 10 purchases over their lifetime, their CLV would be $1,000.

Having a high CLV is important because it means a business generates more revenue from each customer throughout its relationship. This is often achieved through effective marketing strategies focusing on customer retention and loyalty.

Churn Rate

Churn rate is a KPI particularly important for businesses that rely on recurring revenue, such as subscription-based services.

It’s calculated by dividing the number of customers lost during a specific period by the total number of customers at the beginning of that period.

For example, if you had 1,000 customers at the beginning of the month and lost 50 customers by the end of the month, your churn rate would be 5%. A high churn rate can indicate that a business needs a change to retain its customers, which can be a significant obstacle to sustainable growth.

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Traffic-to-Lead Ratio

The Traffic-to-Lead Ratio is a KPI that measures the percentage of website visitors who turn into leads by taking action. This action can be anything from filling out a form to signing up for a newsletter.

For example, if 1000 people visit your website in a given period, and 50 of them fill out a form to download a whitepaper or subscribe to a newsletter, your Traffic-to-Lead ratio would be 5%.

A high Traffic-to-Lead ratio suggests that your website is doing an excellent job of attracting the right kind of visitors and getting them interested in your business.

On the other hand, a low Traffic-to-Lead ratio indicates that you may need to make some changes to your website, such as improving the design, making it easier for visitors to find what they’re looking for, or creating more compelling calls to action.

Landing Page Conversion Rates

When it comes to online marketing campaigns, landing pages play a critical role in converting website visitors into customers. That’s where landing page conversion rates come in as a key performance indicator.

This metric measures the percentage of visitors to a landing page who take a desired action, such as making a purchase, filling out a form, or subscribing to a newsletter.

A high conversion rate means that the landing page is resonating with visitors and compelling them to take action, while a low conversion rate suggests that the landing page may need some optimization to improve its effectiveness.

Marketers can improve landing page conversion rates by testing headlines, images, and calls to action to determine what resonates best with their audience. By continuously testing and optimizing landing pages, marketers can increase their conversion rates, which leads to more customers and revenue for the business.

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Cost Per Click

Cost per click (CPC) is a common metric used in digital advertising to measure the cost of each click on an ad. This KPI evaluates the cost-effectiveness of paid search and display advertising campaigns and can help marketers optimize their campaigns for better performance.

CPC is calculated by dividing the total cost of a campaign by the number of clicks generated by that campaign. For example, if you spent $100 on a campaign and generated 50 clicks, your CPC would be $2.

If your CPC needs to be lowered to save on business expenses, you may need to adjust your targeting, ad copy, or bidding strategy to improve your results and reduce costs.

Website Traffic (Organic and Paid)

Website traffic is a term that refers to the number of people who visit a website during a certain period of time. This metric is important for marketers because it gives them an idea of how many people are interested in their brand or product and how effectively their marketing strategies drive traffic to their website.

There are two main types of website traffic: organic and paid.

Organic traffic refers to visitors who find the website through search engines, social media, or other online channels without the website owner paying for it.

Paid traffic, however, is generated through paid advertising campaigns, such as pay-per-click (PPC) ads.

Net Promoter Score

Net Promoter Score (NPS) is a metric that measures customer satisfaction and loyalty by asking customers how likely they are to recommend a company to others.

The NPS survey typically asks customers to rate the likelihood of recommending a company on a scale of 0 to 10.

Customers who give a score of 9 or 10 are considered “promoters,” while those who give a score of 7 or 8 are “passives,” and those who give a score of 0 to 6 are “detractors.”

The NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. This results in a score between -100 and 100, with a higher score indicating higher customer satisfaction and loyalty.

View Counts and Impressions

View count refers to the number of times a piece of content has been watched, listened to, or otherwise consumed, while impressions refer to the number of times a piece of content has been displayed or appeared on a user’s screen.

These metrics are commonly used in social media marketing, video marketing, and other forms of digital marketing to measure the success of a campaign or piece of content.

They can provide insight into how many people are seeing and interacting with the content and help managers make informed decisions about optimizing and promoting their content for maximum visibility and engagement.

Click-through Rate

Click-through rate (CTR) shows the percentage of people who clicked on a link or ad after seeing it. It can be used to evaluate the performance of email campaigns, paid search ads, social media ads, and other types of online marketing.

To calculate CTR, you divide the number of clicks between a link or ad by the number of impressions (or views) of that link or ad, then multiply by 100 to get a percentage.

For example, if an ad was shown 1,000 times and received 50 clicks, the CTR would be 5% (50 clicks ÷ 1,000 impressions x 100).

A high CTR is generally seen as a positive indication of the relevance and effectiveness of an ad or campaign, while a low CTR may suggest that the ad or campaign needs to be improved.

It’s essential to keep in mind, however, that CTR should be considered in context with other metrics, such as conversion rate and ROI, to get a more complete picture of campaign performance.

Engagement Rate

Engagement rate is a KPI that measures how actively customers or followers engage with a brand or content.

It tells you how interested and involved your audience is with your brand. This can include actions like liking, commenting, sharing, and other interactions on social media, as well as email opens and clicks and website engagement.

To calculate the engagement rate, you need to divide the number of engagements (likes, comments, shares, etc.) by the number of impressions (the number of times the content was viewed). The resulting percentage is the engagement rate.

A high engagement rate indicates that your target audience is interested in your brand or content and finds value in your offering. This can increase brand loyalty, customer retention, and even more conversions and sales.

Share-of-Voice

Share-of-Voice is a metric that measures how much of the overall conversation around a particular topic or brand is attributed to a specific company or product. It’s a way to evaluate your brand’s presence and impact in a given market.

You can determine your Share-of-Voice by comparing the percentage of conversation that your brand is responsible for. For example, if 1000 social media posts were in your industry in a given month and your brand was mentioned in 250, your Share-of-Voice would be 25%.

Share-of-Voice can provide valuable insights into your brand’s visibility and reputation in the market and help you identify opportunities for growth and areas where you may need to improve your marketing efforts.

Social Shares

Social Shares

Social shares are a metric that measures the number of times a piece of content, such as a social media post or blog article, has been shared on social media platforms. It’s a way to gauge engagement and interest in the content and the brand.

When people share content, it helps to extend the reach of the content and increase brand awareness. It can also indicate the level of loyalty and advocacy that customers or followers have for the brand.
Not every KPI we’ve mentioned today will be directly relevant to your organizational goals but it is important to carefully choose and prioritize the KPIs that align with your overall objectives.

By regularly tracking and analyzing your KPIs, you can gain valuable insights into your organization’s performance and make data-driven decisions to improve your business operations. Remember to keep in mind that KPIs are not static and may need to be adjusted over time as your business evolves and your goals change.

Regularly reassessing and refining your KPIs can help ensure that you stay on track and continue to drive success for your organization.
Not every KPI we’ve mentioned today will be directly relevant to your organizational goals but it is important to carefully choose and prioritize the KPIs that align with your overall objectives.

By regularly tracking and analyzing your KPIs, you can gain valuable insights into your organization’s performance and make data-driven decisions to improve your business operations. Remember to keep in mind that KPIs are not static and may need to be adjusted over time as your business evolves and your goals change.

Regularly reassessing and refining your KPIs can help ensure that you stay on track and continue to drive success for your organization.

Conclusion

Not every KPI we’ve mentioned today will be directly relevant to your organizational goals but it is important to carefully choose and prioritize the KPIs that align with your overall objectives.

By regularly tracking and analyzing your KPIs, you can gain valuable insights into your organization’s performance and make data-driven decisions to improve your business operations. Remember to keep in mind that KPIs are not static and may need to be adjusted over time as your business evolves and your goals change.

Regularly reassessing and refining your KPIs can help ensure that you stay on track and continue to drive success for your organization.

Going Remote? Here’s How to Engage Remote Employees.

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Remote work – once saved for freelancers and entrepreneurs – has officially gone mainstream. And even as we move back towards the large gatherings and social connections we enjoyed before the COVID-19 pandemic, it seems like remote work is here to stay. So much so that according to one survey conducted by Buffer – “2021 State of Remote Work” – 94% of remote workers who began during the pandemic hoped to continue working remotely, at least part-time. For the rest of their careers.

It may come as no surprise that employees enjoy remote work. Short commutes (or none at all). The freedom to live and work where they choose rather than in a location dictated by their office. More autonomy. Cost savings. Some studies even show increased productivity and quality of life among employees working from home. But what about remote work from a management perspective? What are some of the challenges of hiring a remote team? What about managing a remote team? And even once you’ve worked that out, the biggest challenge is how to keep remote employees engaged.

But the focus of this article isn’t virtual team building and tools every remote team needs (although we have good recommendations for those, too!). Instead, we’re talking about how you can build a culture that keeps remote employees engaged. A culture that is remote-first rather than remote by necessity. One that accounts for a remote workforce’s distinct structure and needs at every stage of the process.

Let’s talk about how to engage remote employees! What is remote work, how to meaure success, and steps you can take within your company – from onboarding to retention – that keep remote employees engaged and thriving.

Image indicates employees working remotely

But first. What is remote work, and what is a remote-first workplace?

What is remote work? It’s a topic we talk about a lot at Teamly. By remote work, we’re referring to an employment agreement where employees work outside of a traditional central office environment. This might mean working from home, satellite offices, or anywhere at all.

Powered by laptops and WiFi, remote work has become possible over the past two decades. But no one could have prepared for the dramatic and necessary shift to remote work following the COVID-19 pandemic. What resulted is teams of all sizes trying to shift to a remote workplace. Things that used to happen in communal kitchens or boardrooms suddenly required virtual meeting links and collaboration tools.

And while the benefits of remote work for employers are many – flexibility, an expanded talent pool, and potential cost savings, to name a few – the model is not without its challenges. Companies had to adapt to a remote workforce and handle all the unique challenges that presented. Communication issues, tracking productivity, scheduling meetings, and sustaining a team culture, amongst other challenges of remote work.

By “remote-first workplace,” we mean a primarily remote workplace. A workplace that considers how teams, systems, and structures can be best set up in a decentralized way to accommodate a workforce that isn’t working in a single location.

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Redefining success for remote employees

Before getting into how to engage remote employees, we should start by taking a closer look at our definition of success. Traditional measures of productivity and engagement might not look the same when managing a remote team – and that’s ok.

While you may correlate employee contribution or effort with showing up on time, long hours, or how they speak up in meetings, you may not have those same metrics available when assessing the performance of your remote team.

Start by setting some goals and objectives for your team. Then work backward from there. Break your larger goals into smaller projects you delegate to your team. Then, rather than just project success or completion, consider other performance measures you can track in the absence of an office. Some examples of this might be peer feedback, time-tracking tools, or reporting dashboard where employees can track their own progress. Get creative, and keep an open mind on recognizing and celebrating your remote team.

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Steps for getting (and keeping) remote employees engaged

1. Remote-first onboarding

COVID-19 accelerated many employers toward remote work. But this will only get easier as employers recruit, hire and train employees with remote work in mind.

Recruiting & Hiring.

Employee engagement for remote workers starts with the hiring process. An essential first step is understanding your preferences surrounding remote work and setting clear expectations. For example, are there any geographical or timezone limitations for new hires? Do you prefer that employees are available to come to a central office from time to time?

You also might consider evaluating new hires with a different set of criteria than you would for in-person work. For example, a track record of flexibility, initiative, or self-motivation might rank more highly than someone who’d be a good candidate but might need a lot of training or structure.

All this goes to say – when remote employees understand expectations from the onset and have some agency, they’re more likely to be satisfied with the agreement.

Training.

Training new employees can be uniquely challenging with a remote team. Rather than popping into your office with questions or reaching out to a college, new hires might feel isolated, overwhelmed, and unsure where to seek guidance. Providing them with the necessary support (as well as integrating them into the team) can be the difference between an engaged remote employee and one that struggles.

Consider creating processes where previously there were none. For example, you might build a library of resources, a communication protocol, regular check-ins, or assign new hires with a buddy to ensure they have the guidance they need.

Setting up a comfortable work environment.

Also not to be overlooked is the importance of a comfortable work environment, be it a coworking space, home office, or satellite office. Employees working from home face unique problems or distractions – WiFi issues, shared spaces, and uncomfortable equipment.

As a remote employer, you can better keep remote employees engaged by giving them the necessary resources to create a productive work environment. This might look like a budget for a home office setup, chairs from the office or laptops in the mail, or a membership at a nearby coworking space.

2. Creating a remote-first culture

The pandemic pushed many organizations to go remote that wouldn’t have done it otherwise. More flexible or remote-first employers are at a significant advantage here! By building a remote-first culture, you can train managers and build systems that lend themselves to a more successful remote team. Here are a few traits and behaviors that many remote-first company cultures have in common.

Less micromanaging.

While no one really loves being micromanaged, the traditional office has more space for managers and micromanagers alike. When going remote, micromanaging tends to exhaust managers and employees.

There’s a common concern in remote work that employees might not actually be working since it’s hard to see them putting in their hours. But the data suggests that remote employees are actually more productive than their in-office counterparts.

Rather than micromanaging, encourage managers to change their performance measures, set clear expectations, promote autonomy, and guide employees when necessary.

Encourage initiative and accountability.

Encouraging employees to take initiative and hold themselves accountability goes hand-in-hand with a more relaxed management style and are some of the best ways to keep remote employees engaged. This means welcoming ideas and giving positive feedback for initiatives taken by the team. Managing and making corrections when necessary, but empowering employees to make decisions and take action rather than waiting for approval or direction.

If you’re feeling stuck, here are some ideas on how to encourage accountability in remote employees.

Be flexible.

Flexibility is another core trait of successful remote teams. Many employees are drawn to this style of working because they value freedom. Remote work gives them some flexibility to balance their work schedule with other parts of their lives.

When building your remote team, make concrete decisions on just how flexible your company can be. If it’s not essential that your team work fixed hours or at a set location, don’t force it. Encourage employees to do what they need to do and measure their performance based on output rather than hours.

Set clear expectations.

They say with great freedom comes great responsibility. When managing a remote team, you’ll want to give your employees a clear idea of what’s expected of them. With an office, it can be easier for new team members to pick up on office norms. Without an office, you’ll need to have direct conversations about work hours, break times, and the expected daily contribution. Create structures around how employee performance will be tracked and measured. Make check-ins and feedback a regular part of your process.

Two women employees doing remote communication

3. Remote-first communication

Communication is essential for any healthy team. Unfortunately, it’s also where so many teams get it wrong. Remote work adds a layer of complexity, but it also yields some opportunities. Of course, plenty of tech and tools can help close communication gaps, but the first steps to improving communication for your remote teams are much more human. Here are a few considerations to consider when managing a remote team.

Consider culture and language.

Workplaces have long brought together people from distinct cultures and languages. But bridging the gaps where possible is especially important when employees don’t have a city or physical workplace in common. Train your team in cross-cultural communication and prepare them for differences that might arise in communication style, punctuality, or power distance. Encourage them to get to know each other through projects and in a more informal setting to encourage better collaboration.

Consider time zone.

Every remote team looks a bit different. You might still rely on having times when everyone’s available to meet or collaborate. This might require an early or late start for some team members or alternate work days for the best collaboration. You can use these tips for improving your daily standup meeting to ensure employees working an unconventional schedule get as much value out of these as possible. Alternatively, you can work completely asynchronously but have some guidelines around how and when remote employees should respond to outstanding tasks.

The more time zone independent your team, the more critical it is to ensure a centralized communication channel where your team can stay up-to-date, no matter what time of day.

4. Remote-first tech

In the absence of a central office, having communication channels established – and a clear protocol of when to use each channel – is essential.

Project management tools can replace long meetings and sticky note ideas, while chat tools can take over for water cooler chat. By mindfully integrating tech into your remote workplace, you’ll be better able to ensure your team stays cohesive, connected, and working towards a shared goal.

Consider introducing one of the following tools to aid your remote team.

  • Communication and collaboration tools.
  • Project and task management tools.
  • Brainstorming tools.
  • Productivity tools.

If you want a place to start with choosing tools for remote teams, we’ve explored some of our favorite tools on the Teamly blog.

Keeping your remote team engaged

5. Keeping your remote team engaged

Alright. You’ve hired and trained your team with remote work in mind. You’ve built a culture centered around remote work. You’ve created transparent processes for communication and chosen tools to help manage your remote team. Once you’ve successfully created a productive, cohesive remote team, the question turns to maintaining it. How do you keep a team engaged?

Create opportunities for connection.

One of the biggest things that get lost in a remote team is the sense of camaraderie and friendship. While it’s still possible for remote employees to forget connections, it typically takes more effort than it does when employees are sharing a physical space.

Consider planning virtual team building events and weekly coffee chats, or create a virtual environment or channel where the focus isn’t just working. Remote working employee engagement activities can be so much more than just meetings, so get creative! Creating natural opportunities for remote employees to connect is one of the most impactful employee engagement ideas for remote workers.

Health and wellness opportunities.

There are certainly some health and wellness benefits of working from home. But more time at home can also mean less movement, more time alone, or less ergonomic work setups. Yet, health and wellness is a big opportunity for employee satisfaction that many employers miss. So how can you change that?

Building health and wellness into your incentives can help keep remote employees healthy and happy in the long run. Health and wellness might look like mental health benefits, stipends for a gym membership, fitness challenges, or a lunch perk that encourages employees to eat healthier from home.

Regular feedback and recognition.

Another thing that often needs to be improved to maximize remote work employee engagement is feedback and recognition.

Schedule regular feedback talks so you can track how employees feel and understand what they need in their day. Without the in-person indications, this can be crucial for managers. Learn how to ask the right questions in feedback talks and notice when there’s a behavior change. Be prepared to offer necessary support when the cause for performance issues is based on the remote work arrangement.

Recognition is also not to be overlooked in managing a remote team. You can keep your remote team engaged by finding ways to recognize your team that are both public and rewarding – even if they’re virtual. For example, with remote teams, a public acknowledgment might look like an email to the team or a call-out in a meeting. This not only celebrates hard work but gives other employees a path to having their contributions acknowledged.

When creating value in your recognition, your rewards don’t have to be strictly virtual. For example, rewards could include time off, gifts in the mail, or access to a team on-site.

Know when to go offline.

We’ll finish this by sharing perhaps the most critical part of how to engage remote employees. Taking things offline.

While it’s possible to create a remote team that’s engaged and successful, remote teams will always benefit from some level of in-person connection. Create opportunities for remote employee to meet each other in person, be it a small gathering for teammates in a shared region or a companywide offsite in a new country. Encourage employees to gather and create opportunities for them to do it.

What Makes a Good Project Manager? A Look at Key Skills and Traits

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You’ve established the reputation of the person who delivers value. People seek you out because of the things you accomplish. People need to have you around to move projects forward. This feeling of being sought after indicates that you’re being successful as a project manager. You’ve become the linchpin of the team and the company you’re in.

Being a good project manager means having people do things for you. But how do you become a PM in reality and not by title only? The answer is – you intentionally build the qualities a PM needs to motivate the team, remove obstacles, and deliver stuff on time – consistently and successfully.

Certain traits and skills are essential for leading projects with care, thought, and organization. In this blog post, you’ll discover what attributes make a whole heap of difference to your ability to succeed.

First, let’s get on the same page about what a project manager’s role is, no matter the industry and objectives involved.

What does a good project manager do

What does a good project manager do?

As a project manager, you plan, organize, and oversee the completion of projects, ensuring they’re on time, on budget and within scope. In other words, from project initiation all the way through to closure, you direct the entire project life cycle. That’s the traditional definition of what PMs do.

If we take a flesh-and-blood approach to project management, we can confidently state that project managers have to become the go-to person for their organization by showing that they can produce value. This doesn’t mean you’re irreplaceable; this means that you’re the resource people seek out if they need some help.

To become a good project manager, you should consider doing the following:

  1. Planning: Create a comprehensive project plan that outlines the project’s scope, objectives, and timelines. You should also identify the key stakeholders and align the entire team on the project goals.
  2. Resource management: You should ensure that the team has the necessary skills and resources to complete the project on time and within budget.
  3. Risk management: A good project manager should identify and mitigate risks through contingency plans and ensure everyone has the preparation to deal with unexpected events.
  4. Time management: As a good PM, you should create a project schedule that accounts for all tasks and dependencies which make sure nothing gets in your way to complete the project on time.
  5. Quality control: The project deliverables should meet the required quality standards. For this, you need to establish a quality control process and help all team members understand and follow it.

Now that we know that a crucial aspect of being a project manager is to balance multiple responsibilities and lead your team to success, let’s answer the question: how to become a good project manager?

Firstly, be aware that the five points mentioned above represent the façade of what makes a good project manager. We’re going to dive deep into the qualities of a good project manager and reveal the key competencies without which projects would never succeed or would simply fall apart.

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The must-have competencies of a good project manager

Prioritizes work with ease

Don’t let any road take you to your final destination. Know your priorities. Ensure they guide you in choosing the best path for accomplishing your strategic goals. Prioritization gives your team a clear picture of your major tasks and helps everyone to stay on track. It also allows you to focus your time, energy, and resources on activities most important to the project’s success.

Change your priorities in a project, and it may affect the entire project completion timeline, scope and even budget. But you can’t possibly avoid it; external and internal factors will force you to prioritize and re-prioritize – a skill, by the way, that takes time to master.

Short of time, money, and personnel? By prioritizing tasks, you can allocate resources more effectively, ensuring they’re used most productively.

Each successful project starts and proceeds with prioritization because prioritization allows project managers to identify the tasks and activities that pose the greatest risk to the project’s completion. By focusing on these tasks first, project managers can develop contingency plans and mitigation strategies to minimize the impact of potential risks.

Thus, prioritization is an essential skill for project managers, allowing them to maximize resources, manage risks, increase productivity, improve decision-making, and enhance stakeholder satisfaction.

Communicates effectively

“Communication is the most important aspect in project management because what project managers do a majority of the time is communicate to coordinate efforts,” says Sarmann Kennedyd, assistant professor at Northeastern University.

As a project manager, you need to communicate project goals, timelines, and expectations to your team and clients. Without clear communication, misunderstandings may pop up, causing delays, conflicts, and confusion. Furthermore, communication skills are crucial in enabling project managers to solicit input and feedback from all stakeholders.

Remember, the poorer the communication, the greater the impact later in the project life cycle (as illustrated in the chart below):

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Source: PMI

According to PMI (Project Management Institute), “one out of five projects is unsuccessful due to ineffective communications”. This includes collaboration across departments, clear and relevant communication, and gaps in understanding the business benefits. What’s more, to frame your discussions correctly, you should be aware of the hierarchical level in your organization and understand the underlying politics in upward and downward communication.

But that’s not where it stops. Two things make communication challenging in today’s business world.

  • The first one is that team communication involves a variety of types. A project manager should be aware of the strengths and weaknesses of each type to be able to pick the right one in a given situation.
  • The second one is the increasing shift to remote work models. Project managers need to recognize the benefits and drawbacks of each communication channel – be it verbal or non-verbal, in-person or virtual, written or oral, thus balancing their needs accordingly.

Tools like Teamly come as a lifeboat to clear the confusion in remote communication and help you get your message through instantly. Moreover, remote work tools make communication visual through screenshots and screen recordings whenever needed. Utilize such tools to keep conversations flowing and turn them into business results.

But the essential skills of a good project manager aren’t limited to prioritization and communication. Ready for two more competencies that’ll help you deliver projects successfully?

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Delegates with confidence

Project execution in full swing? Problems creeping in? If you can’t distribute tasks effectively, tasks will pile up really fast.

To delegate effectively is to know each team member’s workload, availability, and competencies so well that you assign tasks without causing disruption, overload or dissatisfaction. Of course, when your employees are spread too thin, you might consider hiring new people. However, delegating tasks can empower team members and help them develop new skills if you consider the option of training. This can increase motivation and job satisfaction, which is reportedly linked to better performance and outcomes.

If a person can’t delegate, she can’t manage because she isn’t ready to share authority. It’s particularly crucial for those who’ve been promoted from the doer’s position to the managerial position and find it difficult to find time for both. The bad news is that you can’t be a doer and a manager at the same time and excel at both. The good news is – delegating can be learnt and mastered. You only need to recognize its importance and start building the skill today.

Many project managers fall into the trap of serving as technical experts for their teams. Be intentional about avoiding this trap. Once you get immersed in day-to-day technical activities, you lose sight of the bigger picture. Don’t be a doer; become the one who gets things done through your team’s efforts and free up time for high-level objectives.

A common misconception? Too often, people think delegation means you’re relieved of responsibility for the assigned task. Nothing could be further from the truth. You delegate the task, not your responsibility. You still remain in charge of project provision and evaluation.

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Masters listening skills

Uncertainty, subtle details, and risks… When all of this comes together in a single project, good project managers start with listening.

People with good listening skills build trust more easily because they’re open to ideas and feedback exchange. Effective listening skills help project managers better understand the needs and perspectives of team members, stakeholders, and clients.It helps them evaluate different options and make decisions in the best interest of the project goals.

You should be present and focus your attention on the speaker to show them that you care. You should be willing to consider their perspective (even if you disagree with them). Listen without interrupting and listen with the intent to understand, not respond. What’s more, listen, attempting to understand the meaning behind the speaker’s words.

Conflicts are inevitable in any project. With effective listening skills, you can understand the root cause and work towards resolving them in a constructive manner. By listening carefully to various needs and concerns, you can manage expectations effectively and ensure that everyone is on the same page.

Even if you’ve got all the above points right, you might still feel something else should be fixed in your project management skills. And you’re right.

Easily adapts to changing environment

Easily adapts to changing environment

Adaptability is a soft skill that helps project managers adjust to moving timelines, priorities, clients or technology.

Markets undergo a transformation, and customer demands are increasing faster than we manage to deliver. The project manager is responsible for building resilience to change and being prepared to learn (and unlearn!) with each experience.

For example, the increasing shift to hybrid work models forced businesses to leverage technology in their day-to-day activities. Those who proved resilient and adaptable were quicker at responding to change. Faced with the new reality of having no traditional office, they adopted the tools to manage teams remotely and run projects efficiently across teams and time zones.

For managers who are adaptable, project details aren’t carved in stone. They continuously review processes and make adjustments to keep everything aligned with the bigger objective. They observe and analyze to implement solutions that allow the entire team to bounce back from failure and stay in line with the project goals.

We’ve covered the main skills you need to complete projects on a high note. We can move on to exploring the four attributes of a good project manager.

Let’s dive in.

Image prepresents the key characteristics of a good project manager

The key characteristics of a good project manager

The list is practically endless, but we’ll state four main characteristics of a good project manager in this section. These are the ones that are most often overlooked but are usually more important than the traits of a project manager mentioned on job announcements or CVs.

1. Having a positive mindset

All too often, what we say is critical and self-limiting. Suppose the team is afraid of the project manager’s reaction. In that case, they’ll opt for hiding information – a scenario you want to avoid, as it may negatively affect the project and the team dynamics.

While it’s impossible to have a positive attitude 100 percent of the time, it’s possible to be attentive to the needs and expectations of each team member and take steps to help them. For example, instead of focusing on the skill gaps, you should concentrate on providing opportunities for training and career advancement. Understand your team members’ professional goals and discuss individualized paths for growth. This is the best sign to your team that you lean on their strengths rather than dwelling on their weaknesses.

When your attitude shifts towards positivity, the entire organization wins. A positive attitude can motivate team members and stakeholders to work harder and achieve their goals. When you’re optimistic, it creates a sense of enthusiasm and excitement, which keeps the team focused and engaged.

If the project manager is supportive, team members are more likely to work well together and collaborate effectively. Furthermore, a positive attitude can help to maintain team morale and avoid negativity and cynicism. This can create a more productive and enjoyable work environment and elevate team spirit, which will further boost team members’ well-being and job satisfaction.

Positive thinking is a process that takes time and patience. Obviously, just a little positive thinking won’t guarantee positive results. You need to practice it until it becomes a habit. While doing so, remember the old adage by the late Zig Ziglar, “Your attitude, not your aptitude, will determine your altitude.”

2. Being a relationship-builder

Project managers usually don’t own the resources they need to take projects from start to finish. By the way, you don’t only have to find those resources; sometimes, you also need to compete for those resources internally. Therefore, your ability to establish relationships with those who have the resources is critical.

Look at the organizational chart of your company and highlight the people you have to work with and the people you have direct contact with. Pay attention to people who aren’t in your silo and people whose next promotion doesn’t have to do anything with what they do for you. At some point, you may need to have them work with you, for you and on your projects.

A project manager needs good interpersonal skills to build relationships with individuals. Lacking confidence? Find someone who can mentor you through the process of networking. Unless you foster friendly relationships with all stakeholders, they won’t go out of their way to lend a helping hand when you need their assistance.

PMs need to foster a collaborative culture within the team, too. This allows you to start out with diametrically opposed positions and hammer out a viable solution through idea-sharing and discussions. As you build your network, also be intentional about building your reputation for adding value. By having people’s trust, you support your individual success and timely project completion.

Most importantly, project managers who have a strong network not only have many hands helping. They also know where their projects fit in the big picture. Therefore, they’re able to ask the right people the right questions at the right time. And also, invite the right people to your meetings!

3. Being assertive

Everyone can spot them quite easily. Assured body language, comfortable communicating, and making eye contact when talking. At the same time, there’s no aggression or arrogance.

These are the managers who are assertive at work. Calm and firm, these people know what they want. They don’t appear superior and can get their message through without a hitch.

Especially when situations are tough, assertiveness is important because it increases self-confidence and self-respect, allowing you to negotiate and communicate without confrontation. This not only improves your relationships with others but also earns you respect from your team because you can get what you need without trampling on others. Sometimes, project managers have to say “no”; when they’re assertive, they do it without being pushy.

Assertive project managers can calmly evaluate the alternatives, consider different options, and work their way to a workable solution. So, when you find yourself under pressure, slow down. To avoid making emotionally-charged decisions, use decision-making tools like SWOT analysis, “what-if” scenarios, etc. These help to stay informed about all risks and possibilities and make a decision you won’t regret in the future.

No wonder studies show that more than half of the respondents (55%) have reported that they’ve failed to take advantage of work opportunities due to their lack of assertiveness. Assertiveness can enable a project manager to reassure employees during a crisis. It involves being firm in how to proceed while empathizing with the concerns of the team.

We’re almost there. The last point may sound unusual and out of context. Generosity is important and valued. But can it be an essential driver of success? Let’s find out.

4. Being generous

Generosity keeps everyone joyful when times are tough.

Share information and credit. Give your time and expertise easily. Provide guidance to set new goals and implement innovative ideas. Done? Now watch your team spirit and work ethic rise.

Generosity at work may take various forms.

  • Be supportive.
    Suppose you have a team member who’s struggling with a personal issue. He’s going through a difficult time and is finding it challenging to meet project deadlines. Instead of reprimanding the team member, you take a compassionate approach and offer your help. You work with him to identify his strengths and weaknesses and provide additional resources to help him complete his tasks. Thanks to your generosity, your team member overcomes his challenges and completes the work on time. Obviously, this not only helps you succeed in completing the task but also improves team morale and strengthens relationships. No doubt, your team member now feels valued and appreciated and will get down to his next project with increased motivation.
  • Share credit.
    Don’t keep all the brilliance of success to yourself. A good manager is a mentor who contributes to collective learning by sharing her professional highs and lows and offering guidance. Develop your junior team and those just starting out in the workplace. Research indicates that a significant majority of employees (78%) consider being acknowledged by their managers for their good work as “extremely important.” Does this data provide any hints about your next steps? Send an email to everyone and mention your team’s outstanding performance. Alternatively, recognize individual results in the upcoming meeting.
  • Give praise and constructive feedback.
    Generosity can make a huge difference to productivity and the happiness of your team. It doesn’t mean spending lots of money on extravagant gifts. You simply need to share timely praise and positive feedback to help your team understand that their job is more than a paycheck. Colleagues and employees tend to trust, respect, and hold goodwill towards leaders and managers who show generosity.

Image indicates Project Manager & his Team discussing

Let’s wrap up!

The role of a project manager holds a lot of variety. If you’re wondering about how to be a good project manager, set the foundation by first building the necessary skills and qualities. Although each project comes with its unique set of tasks, you have all the chances for success if your foundation is strong.

Embrace the power of prioritization, open communication and timely delegation. Be attentive to detail, listen by being present and be prepared for unprecedented changes. These competencies are going to make the difference between an ordinary project manager and one who has a knack for keeping everyone motivated.

Good is okay until the excellent comes along. What makes a good project manager is your ability to keep replenishing your skills and become an indispensable project manager who can be trusted with any project of any complexity.

Unlocking the Secret Weapon: How a Project Manager Checklist Can Skyrocket Your Success

Project manager looking at her checklist.

Have you ever started a project and felt completely overwhelmed by the never-ending list of responsibilities? As a project manager, this feeling can be amplified tenfold. With so many moving parts and deadlines to meet, it’s no wonder that managing a project can be challenging. But fear not because there’s a secret weapon that can make your life easier: a project manager checklist. Think of it as your trusty sidekick, always there to keep you on track and ensure you don’t miss any critical steps.

Project manager checklist.

This comprehensive checklist covers everything from project planning and implementation to project closure, ensuring you have everything under control. And the best part? It’s suitable for everyone – whether you’re a seasoned pro or a student tackling your first project.

By using a project manager checklist, you can take charge of your project and achieve the success you deserve. So why struggle with the stress of project management when you can have a reliable tool to guide you every step of the way? Join us as we explore the power of a project manager checklist and unlock your full potential as a project manager.

What Does a Project Manager Do?

What does a project manager do?

As a project manager, you play a critical role in directing and guiding a team toward success. Your job is not only to organize and plan projects but also to ensure the efficient use of resources. It’s no easy feat, and it takes a special skill set to manage a team successfully.

You’re the captain of the ship, responsible for steering your team toward the end goal. You need to be able to communicate effectively, delegate tasks efficiently, and be a problem solver when challenges arise.
As a project manager, you need to be able to wear many hats. You’re a leader, a strategist, a problem solver, a communicator, and a planner all rolled into one. It’s a challenging but rewarding role that requires a mix of both hard and soft skills.

In order to successfully use a project manager checklist, it’s important to understand the role of a project manager in the first place. Essentially, a project manager is responsible for ensuring that a project is completed on time, within budget, and to the satisfaction of stakeholders. This involves tasks such as organizing and delegating tasks, managing resources, communicating with stakeholders, and monitoring progress. By having a clear understanding of your role as a project manager, you can effectively use a project manager checklist to help you achieve your goals and meet the needs of your team and stakeholders.

Picture This…

Organizing a party

You’re hosting a dinner party for the first time and want everything to be perfect. You’ve got your recipe book out and your shopping list ready. You check the list twice to make sure you’ve got everything, and you head to the store to grab what’s missing.

Now imagine if planning a project was that simple. Well, it can be! That’s where a project manager checklist comes in. It’s like a recipe for success, a guide that will help you ensure that everything important is noticed.

At its core, a project manager checklist is just like any other checklist. You have a list of tasks you must complete, and you check them off as you go along. But, unlike your dinner party, the stakes are much higher when it comes to a project. That’s why careful preparation and planning are essential to ensure a successful outcome.

The Benefits of a Project Manager Checklist: Why You Can’t Afford to Skip It

project manager checklist

A project manager checklist is a powerful tool that can help you streamline your project management process, prioritize tasks, and keep everything on track. If you’re still on the fence about using one, here are some of the many benefits of using a project manager checklist, and discover why it’s a tool you can’t afford to skip.

Keeps you organized: A checklist provides a clear structure for managing projects and helps you prioritize tasks. It ensures that no task is overlooked and saves you from the chaos of constantly scrambling to figure out what needs to be done next.

Saves time and effort: With a project manager checklist, you don’t have to start from scratch whenever you manage a new project. Instead, you can reuse the same checklist for similar projects, saving time and effort.

Improves communication: Communication is essential for successful project management, and a project manager checklist can help improve it. It lets you communicate clearly with your team, stakeholders, and clients about project goals, timelines, and deliverables.

Ensures consistency: Consistency is critical in project management, and a project manager checklist ensures that every project is managed consistently, regardless of who is leading it. It helps maintain quality standards and ensures that projects are completed on time and within budget.

Helps identify potential issues: A project manager checklist can help you identify potential issues before they become major problems. By regularly reviewing the checklist, you can identify areas that need improvement and take proactive measures to address them.

The Project Manager Checklist

manager's standing with a giant checklist.

One way to reap the benefits of a project manager checklist is to actually have one. The good news is that creating your own checklist is not as daunting as it may seem. By breaking down your project into phases and sub-phases, you can easily identify the specific tasks and considerations that are essential to success. In this section, we will discuss The Project Manager Checklist, a comprehensive tool that will guide you through each phase and help you achieve outstanding results.

Phase 1 – Project Planning

Project Planning

The project planning phase is where you start any project. This phase has many important steps to help you assess your project’s feasibility. During this phase, you’ll also research, plan, and prepare to ensure your project runs smoothly.

1. Start With Project Research

As Sun Tzu once said, “If you know the enemy and know yourself, you need not fear the result of a hundred battles.” The same idea applies to project management. To set a firm foundation for any project, you need to understand the project and your role in it.

Before embarking on any project, you must know what you’re getting into. Research is key to understanding your project’s requirements, challenges, and goals. It’s important to collect all the necessary information and data to help you make informed decisions.

For example, let’s say you’re a project manager for a software development project. In this case, project research might involve studying the market, analyzing user needs, and assessing technical requirements. Some of the information you need to research when planning a project includes:

Market analysis: Understanding the current market trends and competitors can help you position your project strategically.

User needs: Identifying your target users and their needs is crucial for developing a product that meets their requirements.

Technical requirements: Researching the technical requirements of your project can help you identify potential challenges and opportunities.

Resources: Determining the resources required for your projects, such as staffing, equipment, and funding, is critical for planning and budgeting.

By conducting thorough research, you can set a solid foundation for your project and ensure its success.

2. Set A Clear Vision And Mission

Before you begin planning the specifics of your project, it’s important to clearly understand what you want to achieve and why. This will help you stay focused on the end goal and ensure that everyone involved in the project is on the same page. To set a clear vision and mission, consider the following:

Identify the project’s purpose: What problem or opportunity does the project aim to address? What value will it add to your organization or stakeholders

Define your project’s objectives: What specific outcomes do you want? Make sure that your objectives are SMART (specific, measurable, achievable, relevant, and time-bound).

Establish a timeline: When do you want to achieve your objectives? A timeline will help you track progress and ensure the project stays on schedule.

Identify key stakeholders: Who will be impacted by the project, and how? Ensure stakeholders are involved in the planning process to ensure their needs and expectations are considered.

Set up a mission statement: This statement should clearly articulate the project’s purpose, objectives, and expected outcomes. It should be concise, easy to understand, and inspirational.

It’s important to involve key stakeholders in setting a clear vision and mission. This ensures everyone is aligned on the project’s goals and helps build buy-in and support. The project sponsor or executive sponsor often leads in setting the vision and mission, with input and feedback from the project team and other stakeholders.

3. Get To Know The People Involved

Getting to know the people involved is another important step in project management because it helps you understand the strengths and weaknesses of your team members. Here are some examples of how you can get to know the people involved:

Conduct team building activities: Team building activities can help you identify team members’ strengths and weaknesses. For example, you could organize a fun activity where team members share personal stories or do a group exercise that requires collaboration.

Use personality assessments: Personality assessments can provide insight into how people work and interact with others. Tools like Myers-Briggs Type Indicator (MBTI) or DiSC assessments can help understand how team members communicate and work together.

Meet with team members individually: Schedule one-on-one meetings with each team member to discuss their role in the project and any concerns they may have. This can help build rapport and show team members you value their input.

Understand cultural differences: If you are managing a diverse team, it’s important to understand cultural differences that may impact the project. For example, different cultures may have different communication styles, work ethics, or values that you need to be aware of.

By getting to know the people involved in the project, you can build a stronger team and ensure that everyone is working towards the same goal.

4. Delimit Project Scope And Identify Deliverables

One of the crucial roles of a project manager is to delimit the project’s scope. This means defining the project’s boundaries and identifying what is included and excluded from the project. To do this, a project manager should consider several factors, such as the project’s objectives, goals, and requirements. This helps determine what the project aims to achieve and how it will meet stakeholders’ needs.

Moreover, identifying the project’s deliverables is equally important. Deliverables refer to the tangible or intangible outputs of the project. These could be specific products, services, or results that the project aims to deliver. A project manager should clearly define and communicate these deliverables to the team and stakeholders. This helps ensure that everyone understands what is expected from the project.

For instance, in a website development project, the scope could include designing and building the website, creating content, and implementing SEO strategies. The deliverables could be a fully functional website, optimized content, and increased website traffic.

By delimiting the project’s scope and identifying its deliverables, a project manager can avoid scope creep, which can cause delays and increase costs. This also helps the team stay focused on the project’s goals and objectives, ensuring that the project stays on track and meets stakeholders’ expectations.

5. Approach Project Planning Through A Work Breakdown Structure

In the project planning phase, it’s crucial to approach project planning through a Work Breakdown Structure (WBS). A WBS is a visual representation of your project tasks, and it helps you identify how the different components of your project are related to each other. It’s a tree diagram or a flow chart that graphically represents the flow of your project. By using a WBS, you can easily identify dependencies and risks associated with your project.

When creating your project plan, it’s important to identify the milestones or deliverables of your project, the tasks or activities needed to achieve those milestones, and the dependencies or steps leading to accomplishing a task. Your milestones are the end outputs your tasks should lead forward to, and you should arrange the tasks logically. Dependencies, such as tools, software, processes, or consultations, are the prerequisites for completing a task.

Creating a project plan can be tedious, but using a project management software like Teamly can make it easier. With Teamly, you can lay out your tasks and milestones in an interactive workspace and conveniently rearrange them.

6. Define the Project Budget

In this phase, you need to define your project budget. This is crucial as your budget can either make or break your project. You need to have a clear understanding of the costs associated with the project and how much you can afford to spend. To determine your project budget, you need to consider the following factors:

Labor costs: This includes the salaries of everyone involved in the project, including the project manager, team members, and contractors.

Equipment costs: This includes any equipment or tools needed to complete the project, such as software, hardware, or machinery.

Material costs: This includes any materials needed to complete the project, such as raw materials, office supplies, or travel expenses.

Contingency costs: This is a buffer amount set aside for unforeseen circumstances that may arise during the project.

It’s important to remember that you should also consider the opportunity cost of taking on the project. Opportunity cost refers to the potential benefits you may have to forgo to complete the project.

Once you’ve determined your budget, you should monitor your expenses closely throughout the project to ensure that you stay within budget. This will help you avoid financial surprises and complete the project within the allocated resources.

By defining your project budget early on, you can ensure you have enough resources to complete the project successfully. Additionally, having a clear understanding of your budget can help you make informed decisions throughout the project and prioritize your spending to maximize your resources.

7. Schedule Your Resources

Since you already took care of the budget from the previous key point, you can now start by allocating the workforce and the necessary tools. This phase is also when you start adding the element of time by making a task schedule and establishing a timeline.

  • Who are the team members to be assigned to the tasks?
  • What are the tools or equipment needed to accomplish the task?
  • How long will it take to accomplish the task?
  • Will you need to hire additional staff to support the project?

These are just a few questions to consider when allocating manpower. For instance, if you are running a marketing campaign, you may need a copywriter, a graphic designer, and a social media specialist to execute different tasks. You could also brainstorm with your team to identify which people are the best fit for a task. Plus, you’ll need to check if the available tools will be sufficient or if additional tools are required to meet project requirements.

8. Identify And Assess Project Risks

Before diving into a project, it’s important to identify and assess any potential risks that could arise. This is where risk management comes into play. By anticipating potential roadblocks and developing strategies to mitigate them, you can ensure a smoother and more successful project outcome. Here are the steps to follow when identifying and assessing project risks:

Brainstorm potential risks: Gather your project team and brainstorm potential risks that could occur during the project. It’s essential to involve everyone, as each person may have a unique perspective on what could go wrong.

Categorize the risks: Once you have a list of potential risks, categorize them based on their likelihood and impact on the project. This will help you prioritize which risks need the most attention and resources.

Assess the risks: For each risk, assess the likelihood of it occurring and its potential impact on the project. You can use a risk assessment matrix to help you with this step.

Develop a risk management plan: Based on your risk assessment, develop a risk management plan that outlines the steps you will take to mitigate, monitor, and control the identified risks. Your risk management plan should also include contingency plans for high-impact risks.

Communicate the risks: It’s essential to communicate the identified risks and risk management plan to all stakeholders, including your project team, sponsors, and clients. This helps ensure everyone knows the potential risks and how they will be managed.

Monitor and review: Regularly monitor the project for any new risks that may arise and review the risk management plan to ensure it’s still effective. As the project progresses, you may need to update the risk management plan and adjust your approach to risk management.

9. Setup An Efficient Communication And Coordination Plan

In any project, communication and coordination are key factors for success. As a project manager, you must ensure that the team, stakeholders, and clients are all on the same page. That’s why it’s crucial to establish an efficient communication and coordination plan from the start. Here are the steps you can take to set up a plan that works for your project:

Identify Communication Channels: Determine which communication channels will be used for different types of messages. This includes emails, phone calls, virtual meetings, or project management software.

Set Clear Expectations: Establish clear expectations for communication, including response times, availability, and communication etiquette.

Define Roles and Responsibilities: Assign roles and responsibilities for communication and coordination, such as who will be responsible for updating project progress, who will be responsible for communicating with stakeholders, and who will be responsible for resolving conflicts.

Schedule Regular Check-Ins: Schedule regular check-ins with the team and stakeholders to review project progress, identify any issues or risks, and make necessary adjustments.

Use Project Management Software: Utilize project management software like Teamly to facilitate communication and coordination, such as setting up automated notifications, creating shared project calendars, and tracking progress in real-time.

By following these steps, you can establish a communication and coordination plan that works for your project and ensure everyone is on the same page.

Phase 2 – Project Implementation And Monitoring

Project implementation and monitoring.

Now that you have everything in place, it’s time to implement your plan and bring your project to life. This is where the rubber meets the road and where the effectiveness of your project manager checklist is put to the ultimate test. In this second phase, you’ll implement your plan, monitor progress, and make necessary adjustments to ensure everything runs smoothly. As a project manager, your experience and skills are tested, and your ability to stay organized and focused is crucial for success.

1. Monitor Progress and Ensure Quality Control

Monitoring progress and ensuring quality control are two critical components of project management. You can identify and address issues early by keeping track of your project’s progress and continuously evaluating its quality. This allows you to stay on schedule, within budget, and deliver high-quality work that meets your stakeholders’ expectations. Several tools and methods are available to help you efficiently monitor progress and quality control. Here are some of the most commonly used tools:

Gantt charts: A popular project management tool that helps visualize the project’s schedule and progress.

Agile boards: A type of board that helps teams manage work and visualize project progress, especially when working with agile methodologies.

Kanban boards: A visual management tool that helps teams track workflow, manage tasks and monitor progress.

Quality control charts: These charts help to track quality control metrics over time and identify trends, allowing you to take corrective actions as needed.

Bug tracking software: Used to track and manage software bugs or issues throughout the project lifecycle.

Testing and automated testing tools: Used to test software and ensure quality control.

Continuous integration and continuous deployment (CI/CD) tools: Helps to automate the software development process and ensure quality control by automatically building, testing, and deploying code changes.

Code review tools: Used to review and approve code changes to ensure the code meets the project requirements and quality standards.

Project management software: Used to manage project schedules, tasks, resources, and track progress, such as Teamly.

Each of these tools can be used in different ways to monitor progress and ensure quality control in a project. Choosing the right tool is essential based on the project’s needs, team members’ skills, and the organization’s goals.

2. Implement Risk Response Strategies

During the implementation phase, it’s important to be aware of potential risks that could impact your project’s success. Risks can come in many forms, such as changes in scope, schedule delays, resource shortages, or unexpected roadblocks. To mitigate these risks, it’s essential to have a risk management plan in place and be prepared to implement risk response strategies. Here are some common risk response strategies that can help you address risks in your project:

Avoidance – This strategy involves taking steps to eliminate the risk. For example, if a risk is associated with a particular vendor, you may avoid working with that vendor completely.

Mitigation – This strategy involves taking steps to reduce the likelihood or impact of the risk. For example, if a risk is associated with a particular task, you may assign additional resources to that task to ensure it gets done on time.

Transference – This strategy involves shifting the risk to another party. For example, if there’s a risk associated with a particular component of your project, you may decide to outsource that component to another company that specializes in it.

Acceptance – This strategy involves accepting the risk and planning for it. For example, if there’s a risk associated with a particular technology, you may accept the risk and have a backup plan in case that technology fails.

By implementing risk response strategies, you can minimize the impact of potential risks and ensure that your project stays on track. It’s important to regularly assess and update your risk management plan throughout the implementation phase to ensure you’re adequately prepared for any unexpected challenges.

3. Maintain Consistent Communication

Effective communication is key to any successful project. In this phase, you must ensure that all team members and stakeholders are regularly updated on the project’s progress, issues, and changes. Consistent communication helps to avoid misunderstandings, delays, and conflicts that could derail the project’s progress.

To maintain consistent communication, you can use different methods such as daily or weekly meetings, progress reports, and status updates. You can also use project management tools for real-time collaboration and messaging among team members.

Another helpful approach is to set clear communication guidelines and expectations from the project’s outset. This includes outlining the preferred communication channels, the frequency and timing of updates, and who should be included in the communication.

This helps build trust and accountability among team members and stakeholders, leading to a more successful project outcome.

Phase 3 – Project Closure

Project closure.

As you wrap up your project, it’s important to clearly understand how it went and what you can learn from the experience. This is where your project manager checklist’s third and final phase comes in – project closure. It’s a crucial step that allows you to evaluate the overall success of your project, identify areas for improvement, and celebrate your accomplishments.

Think of it like reaching the finish line of a marathon. You’ve put in months of hard work and dedication, and now it’s time to reflect on the journey and take stock of what you’ve achieved. In this phase, you’ll complete three essential steps – project turnover and sign-offs, archiving documentation, and evaluating the project outcome.

By following these steps, you can ensure that you’ve wrapped up all loose ends, formally transferred ownership to the client, and have all the necessary documentation and data for future reference. It’s a critical step that will help you improve your future projects and ensure you always deliver top-notch work. So let’s dive into these three steps in more detail.

1. Turn over the project and obtain sign-offs

The first step in turning over a project is ensuring all deliverables are completed and reviewed thoroughly. This includes checking that all milestones have been met, all tasks have been completed, and all documentation is in order.

Once you have confirmed that everything is complete, it is time to formally transfer ownership of the project to the client or stakeholder. This involves obtaining sign-offs on all necessary documents and agreements, including contracts, project plans, and other relevant documentation. During this process, it is important to communicate clearly with the client or stakeholders about the project status, any outstanding issues, and the project’s final outcomes.

After the project has been turned over and sign-offs have been obtained, it is essential to document everything. This includes creating a final report summarizing the project’s goals, milestones, outcomes, and any issues or challenges encountered. By documenting everything, you can create a valuable reference for future projects and help ensure that the knowledge gained during this project is not lost.

2. Archive Documentation

Archiving documentation is the second important step in the project closure phase. This step involves storing all project documentation, such as contracts, agreements, meeting notes, and progress reports. Archiving documentation is essential as it provides a reference for future projects and legal purposes. Here are some of the commonly used methods to archive documentation:

Digital Archiving – Project documentation is stored electronically, using cloud storage, hard drives, or shared drives. This method is efficient and cost-effective and provides easy access to project documentation.

Physical Archiving – Involves storing project documentation in a physical location such as a filing cabinet or storage room. It is a traditional method and may be suitable for some organizations that require physical copies for legal or regulatory purposes.

Hybrid Archiving – This method combines both digital and physical archiving. It is ideal for organizations requiring physical and electronic copies of project documentation.

Regardless of the method used, ensuring the documentation is organized, easy to locate, and kept secure is essential.

3. Evaluate The Project Outcome

The final step in the project closure phase is to assess the project’s overall success and identify areas for improvement in future projects. This crucial step provides insights into the project’s strengths and weaknesses, which can be used to optimize future projects.

This process helps to identify successes and shortcomings and to develop strategies for improving project outcomes in the future.

To evaluate the project outcome, project managers typically use various metrics and indicators to measure the project’s success. Some common metrics used to evaluate project outcomes include:

Project objectives: Were the project objectives met?

Budget: Was the project completed within the allocated budget?

Timeline: Was the project completed within the timeline?

Quality: Was the project delivered with the expected quality?

Stakeholder satisfaction: Did the stakeholders express satisfaction with the project outcome?

By evaluating these metrics, project managers can determine the project’s overall success and identify areas that need improvement. Project managers can use the information gathered during project outcome evaluation to optimize future projects. By identifying successes and shortcomings and developing strategies to address them, project managers can continuously improve project outcomes and drive greater success.

In addition, evaluating the project outcome is also important for demonstrating the project’s value to stakeholders and securing future funding or support for similar projects. By providing evidence of the project’s success and impact, project managers can build trust and credibility with stakeholders and secure their continued support.

In a nutshell…

A project manager checklist is the secret weapon to skyrocketing your project success. It helps you plan, execute, and close out projects efficiently and effectively, ensuring that your project runs smoothly and meets stakeholders’ expectations.

Let’s make a quick recap of the key points.

  • During the planning phase, you should conduct research, set a clear vision, delimit the project scope, use a work breakdown structure, define the project budget, and identify and assess project risks.
  • In the implementation and monitoring phase, you need to monitor progress, ensure quality control, maintain consistent communication, and implement risk response strategies. Utilize available tools and methods to monitor progress and provide quality control efficiently, even when managing a remote team.
  • Finally, in the project closure phase, turn over the project and obtain sign-offs, archive documentation, and evaluate the project outcome. Evaluating the project outcome is crucial to identifying areas of success and improvement for future projects.

Remember to use these key points in your project manager checklist and tailor them to your specific project needs. By doing so, you can ensure project success and stakeholder satisfaction. So go ahead and unlock the secret weapon – your project manager checklist – and skyrocket your success!