Why Are Secondments Important? Some Key Advantages and Disadvantages

Secondments

“Why do you go away? So that you can come back. So that you can see the place you came from with new eyes and extra colors. And the people there see you differently, too. Coming back to where you started is not the same as never leaving.” ~ Terry Pratchett, A Hat Full of Sky

Have you ever had the experience of taking an exotic trip, then coming home and everything in your everyday life looked so much different? Sometimes it feels disappointing to come back to the same old, but other times it makes you appreciate your life even more.

A secondment serves a similar purpose. It’s a bit like taking a working holiday from your regular place of work, in order to develop your skills and build bridges with a new group of people.

Although it’s mostly a good thing, a secondment does pose some challenges. Let’s look into some examples of secondments and their advantages and disadvantages.

The Basics of Secondments

The Basics of Secondments

First, let’s cover the who, what, how and why of secondments.

  • What is a Secondment?

    A secondment is when a professional steps out of his or her regular job, and works in another setting for a period of time. The aim is to broaden connections, serve a need, or gain experience.

    There are various types of secondments. Some take place within the same organization. Working in different departments helps to expand a skill set, deepen connections, and increase an individual’s visibility within the workplace.

    At other times, someone with a particular expertise is recruited by another organization, usually for a short period of time. It’s sort of like contract work, in this sense.

    And a final type of secondment is where someone works for a company client, or an organization they interact with on a regular basis. This serves to tighten the connection, and creates more fluidity in the business relationship.

  • How Long Do Secondments Last?

    Secondments can be either full time or part time, and they last from a couple of weeks to a couple of years.

  • Who Takes Secondments?

    Secondments oftentimes are about leveling up a career. Usually someone who’s five to ten years into a career, and looking to broaden their experience and build social capital seeks out a secondment.

  • What is the Purpose of a Secondment?

    A primary purpose of the secondment is developing soft skills. While an individual may already be highly skilled in his or her particular field, the secondment provides the opportunity to build rapport with a wider community. By mixing and mingling with others, they learn how to persuade, communicate and negotiate.

    The secondment also allows an employee to use the same skills in a different context. By creating this depth, they return to their regular job more well-rounded and proficient.

    From an organization’s point of view, a secondment is about developing an employee base that is well-versed in all areas of the company, and so suited for promotion and leadership positions. It’s closely linked to talent and succession planning.

    Secondments also increase fluidity between companies who do business together. Having a personal connection to a vendor or client increases trust and relatability. It also creates familiarity with the other organization’s processes and protocol, which helps to ease administrative backlog.

    As you can see, a secondment serves both the individual and the organization. It tightens bonds between organizations, and strengthens an employee’s skill set.

Examples of Secondments

Examples of Secondments

Secondments look a little different depending on their objective. Let’s look at a few examples.

  • Inter-Company Secondment

    In a large company, it’s easy for departments to behave like individual fiefdoms, working in isolation from one another. Secondments help to bridge these communication gaps. Employees understand the goings-on in various parts of the company, and how everything fits together.

    For example, someone working in human resources might spend a year working within three or four different departments, assisting with projects and daily tasks. This experience gives them on-hands knowledge of each department, and the responsibilities of various roles. After returning to their regular job, this knowledge helps with onboarding and recruitment efforts.

  • Expertise Recruitment

    Sometimes, particularly during a time of crisis or conflict, a government agency may require expertise it doesn’t have on hand, such as a statistician or scientist. In these instances, they may go to the local university and tap a professor on the shoulders to see if he or she might lend a hand for a while.

    Or, when two large companies merge, oftentimes they are deluged with legal and administrative work. Rather than hire someone from a separate organization, it makes more sense to bring the expert into the company, and allow them to assist with the work overload.

  • Vendor or Client Secondment

    When two companies work closely together, they often find secondments to be mutually beneficial. It develops a tight bond between the two organizations. They have a first-hand understanding of the client’s needs and preferences. These secondments may be planned, or else they come about organically when a position opens up. They may be open-ended, lasting for several years.

    In sum, secondments look a bit different depending on the scenario. Usually, it’s about developing an individual’s skill set. At other times, however, it’s more about filling a critical need within an organization for a period of time.

Advantages of Secondments

Advantages of Secondments

Usually, someone participating in a secondment is thrown into a completely new environment. It’s a real adventure, in this sense. They probably have strong skills, but need to start flexing new ones right away. It demands alacrity, and an eagerness to learn.

The secondment provides clear advantages to everyone involved. Let’s go over some of these, starting with the employee and then moving on to the organization.

Benefits to the Employee

  • Empathize With Coworkers

    When you do a secondment within your own organization, you’re able to see what goes on in other departments, and what your coworkers do on a daily basis. You understand the struggles and challenges of their role, and it creates understanding.

  • Develop Business Acumen

    It’s easy to get pigeonholed into your position and department. A secondment broadens your perspective, and you see the organization as a whole. It’s easier to understand what drives revenue within the company, and which operations are critical to the organization’s success.

  • Understand Your Weaknesses

    In career planning, knowing what you can’t do is just as important as knowing where you excel. A secondment allows you to dip your hand into a variety of settings for a short time, and experiment with various projects and group dynamics. This quick sampling gives a strong indication of areas you’d just as soon not grow into.

  • Meet Great People

    A secondment is a real social adventure. You double your work contacts, and get to know a lot of people personally and professionally. You’ll have twice the Christmas parties to go to, and multiple appointments for after-hours drinks.

  • Experience Different Company Cultures

    Every organization has its own unwritten rules around teamwork, appreciation, and leadership, and operates from a different set of core values. A secondment allows you to experience another company culture, first-hand. It’s a bit like going into another country, in this sense, and watching how they do things. You may be surprised by what you discover!

  • Flex Underused Skills

    When you’ve been in the same role for a long time, you tend to use the same set of skills day after day, week after week. A secondment puts you into a different context, so you may find yourself presented with opportunities not available in your regular job. Maybe you’ll be leading a team or presenting at a meeting.

  • Develop Skills You Never Had

    When you begin a secondment, you’re placed in a completely new environment. You may find yourself doing things you never thought yourself capable of, such as assisting in the creation of financial statements, speaking with the press, or learning to use a new software system.

  • Understand the Customer

    For any service organization, working in a secondment provides insight into who the customer is and what they’re looking for. You understand how and why they use the products and they become real people rather than data or statistics.

  • Take a Super Adventure!

    A secondment is a bit like traveling. You get to see some of everything, the weird and the wonderful. And just like a box of chocolates, you don’t have any idea what you’re going to get.

Benefits to the Organization

Benefits to the Organization

In addition to benefiting the participant, a secondment creates value for the organizations they move in and out of.

  • Retain Employees

    In a time when recruiting and retaining top talent is more difficult than ever, a secondment develops loyalty to an organization, and serves as a strong retention technique. People want to stick around in an organization when they’re fully vested in the entire operation, and have strong ties throughout.

  • Create Strong Cohesion

    When someone completes a secondment, they know people at every level and within several departments of the organization. This creates a rich collaborative environment. Rather than working in isolation, departments come to trust each other.

  • Complete Work Efficiently

    When an organization recruits an expert, it allows them to get through a huge backlog of work quickly. A company may be deluged with clerical or legal work, and the added hand allows them to resolve issues quickly, and to receive the expert services at a lower cost than if they hired out.

    As you can see, secondments provide tremendous value to both the organization and the individual. It’s no wonder they’re widely incorporated into company planning.

Disadvantages of Secondments

Disadvantages of Secondments

Nothing this side of Eden is entirely perfect, however. Although secondments have definitive advantages, they have their downsides as well.

  • Complete Twice the Administrative Work

    Working in a secondment and keeping your regular job increases your litany of super-boring tasks. You fill out twice the timesheets, respond to twice the emails, and organize papers at two separate desks. Unless you’re an organizational expert, this probably isn’t your cup of tea.

  • Attend Double the Meetings

    If you already feel like you attend plenty of meetings, then a secondment only compounds this sensation. You’ll have two weekly staff meetings, and double the all-hands quarterly meeting. Between juggling all these meetings, it may be a challenge actually finding time to work!

  • Lack of Belonging

    Although a secondment is an adventure, it does displace you for a time. You’re no longer exactly in our old role (someone may be hired to replace you), yet not in the new position either. This can leave someone feeling unsettled, kind of like they’re floating in their career, particularly when it lasts for one or two years.

  • Miss Out on Changes in the Home Office

    Change is constant, and all sorts of things are bound to change in your home office while working in a secondment. Maybe your boss leaves, your favorite coworkers move on, and new people come on board. Systems may change, too. You might feel that you’re returning to a whole new office at the end of the secondment.

  • Steep Learning Curve

    Depending on the nature of your secondment, you may get thrown into a busy situation and be forced to catch up to speed very quickly. The pressure of learning new processes, a new software system, and new skills all at the same time may almost feel like too much.

Guidelines for Secondments

Guidelines for Secondments

Secondments offer tremendous potential to meet people, develop new skills and build social capital. But as with so many things in life, you only get out of it what you put in. Making the most of a secondment entails some strategy. Here are some things to keep in mind.

  • Set Clear Expectations

    Before starting a secondment, carefully determine what you want to get out of it. What part does it play in your overall career? Communicate your objectives to everyone involved, in order to be sure that you’re all on the same page. Don’t assume they have the same objectives you do.

  • Clarify Your Role With the Home Office

    A secondment is like straddling between two platforms. You’re invested in the new opportunity, while continuing to maintain ties with your job. Be sure you understand your obligations to your old role, and how you’ll maintain contact with the office. Additionally, discuss the plan for return: when it will take place, and if you’ll return to the same role and responsibilities.

  • Have a Written Agreement

    Be sure to write out the terms of the secondment, including details such as which employer covers benefits, and what sort of paid leave you’re allowed.

    In sum, it’s necessary to be proactive about the secondment, and to go into it with a plan. At the same time, it is a great adventure, so be open and let the experience take you.

Conclusion

A secondment serves several purposes. Sometimes it’s like being the missing puzzle piece in an organization; you provide a crucial service in a time of need. At other times, it’s about broadening your horizons, personal growth and career development.

It’s a step into the unknown, and succeeding in a secondment requires a growth mindset. The experience changes you, and you return to your current position with fresh eyes, new skills, and a newfound appreciation for your role and situation. You’ll probably also gain some clarity on where to take your career, and what skills you want to develop.

If your career at the moment feels stagnant or rote, then maybe a fresh, broader experience is just the opportunity you need. If a secondment knocks on your door, then go for it! New challenges and adventures await.

MBO vs KPI vs OKR: What Are They…And Which One Is The Best Fit For Your Company?

MBO vs KPI vs OKR

MBOs, KPIs, and OKRs are key components in how a company achieves its goals and they each represent a different way to achieve those company goals. MBO stands for Management By Objectives; KPIs stand for Key Performance Indicators; OKRs stand for Objectives and Key Results.

While MBOs and OKRs play a vital role in how companies manage their employees and reflect the values of the company and the work environment expected within, KPIs are paired with more specific business objectives.

Let’s define each different strategy (with examples!), list the benefits of adopting the strategy, then follow the provided steps to implement your chosen strategy.

MBO - Management By Objectives

What Are MBOs, KPIs, and OKRs (with examples!)

MBOs, KPIs, and OKRs are all different ways of planning goals and measuring success. Both MBOs and OKRs focus more on the objectives of a business, however, they have very different approaches in doing so. KPIs on the other hand, aim to measure the success of a company’s ventures.

MBO – Management By Objectives

Management By Objectives, or MBO, is a goal-driven system with a heavy focus on results. Goal success is defined as 100% completion at the end of the objectives assigned lifetime.

MBOs are made up of one large overarching goal the company has set. These are then broken down into various supporting goals to be assigned to particular departments, teams, or employees. Because the objectives are formed and assigned from the top down, this strategy often performs best when employees are aligned with the company’s goals and overall values. This creates a company that is working as a whole towards one final objective, at all levels. The main objective in this framework is often set for a long period of time; most commonly they last for a full fiscal year. The results are measured at the end of the year and those who found the highest rates of success are provided compensation for their efforts.

Benefits of MBOs:

MBOs provide a range of benefits to the companies that adopt them as their chosen framework. Some of these benefits include:

  • Provides the company with the ability to match specific goals with corresponding departments, aligning them with the core responsibilities of that role in mind.
  • Allows for greater autonomy in employees, as they can focus directly on their own progress towards the objective they’ve been personally assigned.
  • Helps the company hire and assign tasks with a specific skill set in mind.
    Ensures structure and consistency in the workplace.

Examples of MBOs include:

  • Decrease operational costs by 5%.
  • Gain one new departmental executive.
  • Increase win ratio by 8%.

KPI - Key Performance Indicators

KPI – Key Performance Indicators

KPI stands for key performance indicators, which are pre-determined sets of values used to evaluate a company’s success and effectiveness in achieving its goals. KPIs are paired with specific business objectives and offer a clearly defined way to determine success. This can be in regards to the business as a whole, a specific project, or even individual employees.

In order for KPIs to be effective, they must be specific and relevant. KPIs are often reflective of a collaborative environment because many roles use the KPI to determine success as a whole. This requires different departments and teams to come together to clearly define the KPIs in a way that everyone can understand, and clearly utilize in their own individual tasks to monitor progress towards a common goal.

Benefits of KPIs:

KPIs provide benefits for the company as a whole, as well as individually to your employees as well. Some of the most notable ones include:

  • KPIs give you valuable and quantifiable insight into your company’s success in various areas.
  • Ensures teams continue moving in the same direction.
  • Makes evaluating your objectives easier.
  • Clearly shows where improvements can be made.
  • Provides you with a way to assess your teams and hold them accountable with definitive data.
  • Helps you get a full understanding of your company’s overall health and the likelihood of future growth.

Examples of KPIs:

When deciding on your KPIs, it’s important to clearly define your goal and be specific in your measurable values. For example, if your company’s goal is to increase your yearly revenue by 30%, your KPIs could be:

  • The number of new customers.
  • Cost per lead.
  • Funnel success rates.
  • Total revenue compared to previous years.

OKR - Objectives And Key Results

OKR – Objectives And Key Results

Objectives and Key Results are one of the more popular frameworks; they’ve been adopted by large corporations like Amazon, Google, Spotify, and LinkedIn. OKR is a strategic framework for defining and achieving a goal. Unlike MBOs that focus solely on the goal itself, OKRs go beyond that. Not only do OKRs set main objectives, but it also puts a strong emphasis on creating the action plan to help you reach success.

OKRs are also designed in a way that allows employees to determine their individual action plans and work within their own preferred style. Just like in the MBO framework, overall objectives are defined by the CEO and higher-ups. However, in an OKR framework, employees then get to create individual goals to help them meet the overarching goals given by their leadership team.

When utilizing OKRs, teams meet more regularly to discuss and measure the progress towards the goal. They then use the information gathered to make any adjustments as necessary. Most often, these meetings are held on a weekly or biweekly basis because the objectives in an OKR framework are often expected to be met over a shorter period of time, usually quarterly. OKRs often define success as achieving 60-70% of goal completion, reflecting the increased difficulty of the assigned goals. This makes learning experiences and personal growth a more valuable asset to the company.

Benefits of OKR:

An OKR framework brings strong benefits to employees, which often bring a significant boost in company success over shorter periods of time. These benefits include:

  • Promotes creativity and flexibility within the workplace.
  • Provides a level of freedom for employees to work in a way that best suits them. This allows for greater personal involvement in the company’s goals.
  • Creates opportunities to adjust the strategy if it’s not tracking the way you anticipated. This leads to higher success rates and more refined strategies for future projects.
  • Increases the difficulty level of goals while removing the expectation of 100% success. This provides a unique opportunity to encourage your employees to take on larger challenges.
  • Regular meetings increase feedback, supporting employee growth and success
  • Encourages collaboration between various members of your company (which brings its own set of benefits!)
Example of OKR:

Objective: Increase sales by 20%

Key Results:
  1. New promotional item
  2. Increased social media presence and adverts
  3. Grow marketing leads by 10%

Which Framework Is Best

Which Framework Is Best For Your Company?

Choosing an objective framework that is best suited to your company’s needs is a personal choice that reflects how you’d like your business to be managed. You must take into account many different factors, including:

  • What are your company’s growth goals?
  • What is your management style? How would you like your employees to be influenced by that?
  • What are the primary values of your company?
  • What stage is your company currently in?
  • What direction do you want to take your company?
  • What are some of the most important objectives you’d like to work towards?
  • When would you like these goals to be achieved?

Once you’ve answered these questions, you should be able to clearly determine which strategy is best suited for your company’s needs.

(Keep in mind; while MBO and OKR systems are unable to be combined due to their different approaches, KPIs can be included in either system, providing a way to quantifiably measure the success of your system over longer periods.)

Implement MBOs, KPIs, And OKRs Successfully

How Can You Implement MBOs, KPIs, And OKRs Successfully

Implementing a new framework to guide and measure the success of your goals can be a slow but worthwhile process, especially if you’re trying to adopt a style that doesn’t currently exist within your workplace. Once you’ve chosen which system you’d like to adopt, you can start taking the steps to implement it successfully for your next objective!

Implementing MBOs

  1. Define Company Objectives
    • To gain the best results, MBOs must be clear, realistic, and measurable.
    • They must align with the company’s core values.
  2. Create Employee Objectives
    • Break your main objective into smaller ones and assign them to your employees. This will ensure each employee’s actions will directly impact the success of achieving your overarching goal. Ensure you communicate with employees clearly and provide them with the necessary resources to find success.
  3. Monitor Progress
    • Throughout the MBOs lifetime (often yearly), measure each employee’s performance and consider if they are likely to meet their assigned objective.
  4. Evaluate & Provide Feedback
    • Review the efficiency of your employees in meeting their objectives. Provide feedback to them, focussing on positive aspects to encourage productivity in future objectives. This will allow your employees to track their progress within the company, and adjust their work habits as necessary.
  5. Reward Performance
    • MBOs have a heavy focus on positive recognition and often reward those who performed the most effectively. This will help reinforce the positive work ethic, and provide growth in individuals’ career paths as they grow within the company.

Implementing KPIs

  1. Define your main objective
    • Ensure your objective is clearly outlined and achievable.
  2. Identify your KPIs and define how they will be used
    • Create a clear-cut definition and role for your KPI that reflects the objective it is tied to. It is imperative that you know exactly how your main objectives are being measured, at what interval they will be measured, and what success will look like.
  3. Review your KPIs regularly
    • When reviewing your KPI, consider not only the current measurement of your KPIs but also their effectiveness towards your final objective. Use the information gathered to influence any adjustments your team may need to make.

Implementing OKRs

  1. Educate Your Team
    • Before you can begin implementing an OKR framework, it is essential that you show your team what OKRs are all about. Include the benefits of OKRs from a company perspective and also how they can benefit individual employees as well. Highlight how adopting an OKR approach can meet the unique needs and challenges of your team.
  2. Define & Organize
    • Decide on the timeframe you want for your OKR. Then, define what you want to accomplish – along with a couple different ways you will accomplish that objective. Objectives need to be concrete and measurable.
  3. Set Company OKRs
    • The head of the company will be responsible for creating the overarching objectives. They know what’s most important for the company to achieve as a whole, and can shape them to fit the values of the company.
  4. Set Team OKRs
    • Once the main OKRs are communicated to the managers, they can begin working with their team to create their own OKRs to reflect the company’s. This helps each team create an action plan that fits their skill set, strengths, and their role within the larger goals.
  5. Review and Improve
    • Over the lifetime of the OKR, meet with your team regularly to review the current success rates. Discuss and plan any adjustments that may be necessary.

Conclusion

MBO, KPI, and OKR are frameworks that have provided the corporate world with options when it comes to choosing their ideal approach to achieving their objectives. Whether your company is looking for a reliable way to track and measure performance or manage objectives in a way that fits into your company’s ethos, there’s a system that will fit your needs. When you use the right framework, you can stay on track and achieve your short and long-term goals with greater ease, while creating a better workplace in the process.

7 Benefits of Outsourcing to the Philippines

Benefits of Outsourcing in the Philippines
@teamly
For additional information on this topic, feel free to check out this Youtube video from our channel.

Now, onto the main content...

One of the most popular destinations for outsourcing in South-East Asia is the Philippines – an archipelago located between the South China Sea and the Pacific Ocean. Consisting of a string of 7,100 islands, the Philippines have become a dominating force in the outsourcing market, boasting an impressive roster of benefits that keeps business flowing and directly competes with larger countries such as India.

Outsourcing has many notable advantages for any company looking for more focused support and increased efficiency. In order to streamline essential business procedures and free up the core team to perform to their highest capabilities, companies have searched for other resources around the globe to help scale their business. Outsourcing globally also comes with many unexpected benefits such as diversifying the team, improving cultural competency, and collaborating with professionals who bring something entirely new to the table.

Outsourcing to the Philippines has proven to be a highly successful and profitable opportunity, especially if the company is within the customer service niche. Let’s take a look at the top benefits of outsourcing to the Philippines.

Why Outsource to the Philippines

Why Outsource to the Philippines

While the Philippines continues to be known for its excellent customer service in particular areas of business such as call centers, technical support, and administration, the Philippines also hosts services in a variety of other professions including:

  • IT services
  • Software Development
  • Web Design
  • UX/UI
  • Financial Services/Accounting/Payroll
  • Virtual Assistance
  • Medical Assistance
  • Call Centers
  • Engineering
  • Game Development
  • Animation

In short, the Philippines offers services in major parts of business operations that can bolster a company’s market competitiveness. And as a result, the country’s government understands just how valuable outsourcing is to its own economy. With increased support towards basic infrastructure, vaccinations rollout (and other preventative measures during the COVID-19 pandemic), and imperative social assistance, the economy is steadily growing, remains stable, and is set to improve within the next few years. According to the Asian Development Outlook 2021 (ADO), the Philippine economy was expected to grow by 4.5% in 2021 and 5.5% in 2022.

Business process outsourcing, or otherwise known as BPO, in the Philippines continues to expand and excel. According to Full Scale, the Philippines is home to three major cities considered the hubs for BPO where foreign companies are most likely to do business:

  • Manila – Manila is the capital of the Philippines and the second-most populous city in the country. It’s also home to the Philippines ’ first call center established over 30 years ago in 1992, which has contributed greatly to the vitality of the country’s economy and the source as to why BPO is considered a high revenue-generating priority.
  • Cebu City – Cebu City is considered the country’s oldest city and is the center of commerce, tourism, and trade. Cebu is rich in history, as it was the first Spanish settlement in the Philippines, which lasted 300 years before the Spanish left. Many shrines exist in prominent locations, attesting to the history that the city is famous for. ​​Cebu is also a popular tourist attraction with its picturesque beaches and culinary attractions.
  • Davao City – Davao city is considered a coastal commerce center located on the Philippine island of Mindanao. In terms of size and land area, Davao city is the largest in the Philippines and the third most populous. Its largest economic contributor is in its agricultural endeavors such as coffee and pineapple plantations. Davao is also the host of the Philippines’ largest rural bank, BDO Network Bank.

With these metropolitan cities steeped in abundant culture and storied history, it’s not hard to see why the Philippines is often considered one of the most attractive destinations for outsourcing needs.

In addition, the Philippines has impressively come in at number 6 in Tholon’s Services Globalization Index Top 50 Digital Nations and has held the title of the “Call Center Capital of the World ” since 2010. Not only are these locations beautiful, but resourceful as well, bursting with talent and opportunities for growth.

Now that we understand the reasons why companies are drawn to all the Philippines has to offer, let’s talk about the advantages of outsourcing to the Philippines.

Cost Savings

Benefits of Outsourcing to the Philippines #1: Cost-Savings

One of the biggest advantages of outsourcing to the Philippines is the reduced costs, especially on overhead. The hourly rate of many talented professionals is nearly half of what it costs to hire the same level of experience in the United States. For example, let’s take a look at the hourly rate for software development engineers with approximately 1-2 years of applicable experience. In the United States, this professional would start off anywhere between $50-$80 per hour depending on the level of experience the company is requiring. However, this isn’t the total cost of an employee. A company needs to review the cost of benefits (or fringe), expenses towards training, space, and equipment. If this position required an in-demand, highly competitive skill set, the hiring manager would also need to consult with Human Resources on the various pay package incentives. The cost of recruitment efforts can also add up the longer the position is posted and the posting sites the company chooses to use for advertisement, not to mention the cost of any applicable legal fees.

Now, let’s look at South East Asia for the same type of talent. The average starting hourly rate is $20-30 per hour for the same position with similar years of experience. That’s a staggering difference and mainly due to the lower cost of living in the Philippines.

Access To Talent

Benefits of Outsourcing to the Philippines #2: Access To Talent

Outsourcing to the Philippines holds a great advantage when an organization is looking for exceptional talent. Experience from the Philippine workforce range from entry-level postgraduates to more senior-level positions in a variety of professions. The Philippine education system closely mirrors the United States largely due to US colonialism. In fact, English is the country’s official second language, giving the country a huge advantage in the outsourcing market. The Philippine government has actively expanded access and participation in higher education in the hopes of producing the next generation of thought leaders and innovators.

Top graduates from different schools across the country join the workforce in earnest, looking to gain meaningful employment with companies that value their high level of skills and talents. Because of this, the Filipino workforce is readily available and willing to start at the earliest convenience that is agreeable for all parties involved.

Little To No Language Barrier

Benefits of Outsourcing to the Philippines #3: Little To No Language Barrier

English is the second official language of the Philippines, with Tagalog being the primary language spoken in the country. Even so, English is used in a variety of newsprint, media, and other publications that are an integral part of everyday life in the Philippines. Just watching the television, you can hear a seamless blend of both dialogues and witness some of the western influence.

One of the major disadvantages of outsourcing outside of the United States is the language barrier. Miscommunication is often a result of the two teams frequently not understanding each other, which can lead to misaligned expectations and poor deliverables. According to Cudoo, 92% of the Philippine population can speak English as a second language and the Philippines is considered the third-largest English-speaking country in the world.

When considering outsourcing to the Philippines, this is one advantage that a company shouldn’t ignore, potentially saving time and creating more opportunities for the business and the third party to partner up quickly and efficiently.

Young Demographic

Benefits of Outsourcing to the Philippines #4: Young Demographic

According to Worldometers, the average age in the Philippines is 25 years old. The Philippine workforce has a young demographic, full of hardworking and talented professionals ready to get started on their careers. And because this demographic is young, their exposure to technology and the understanding of how it works gives them a competitive edge in the business process outsourcing market. This leads to a greater, more innovative exchange of ideas.

High-Quality Service

Benefits of Outsourcing to the Philippines #5: High-Quality Service

Filipinos are known for being sincere, open, polite, and hardworking. This is especially important for customer service, tech support, or administration. Most importantly, they are professional and accommodating, hospitable and calm, taking great care in delivering timely, high-quality work, and always with a cool attitude – even in high-stress situations. With a supportive educational infrastructure and its access to higher learning platforms, the Philippines is highly competitive when it comes to their services.

Benefits of Outsourcing to the Philippines #6: Familiar Culture

Philippine culture is heavily influenced by western culture, mainly due to its colonization by the United States and Spain. However, the Philippine culture is vibrant and unique. Most importantly, when it comes to outsourcing, it’s a familiar one that organizations in the United States will recognize and understand. This can lead to simpler integration and efficient collaboration between the two countries.

Benefits of Outsourcing to the Philippines #7: Supportive Government

The government has thrown its full support towards the outsourcing industry as it’s a major contributing factor to the growth and stability of its economy. The Republic Act No. 7916 back in 1995, also known as the Special Economic Zone Act, makes the Philippines an attractive destination for outsourcing as it appeals to foreign investors with the various tax breaks and other crucial incentives within these special economic zones designated for BPO. With a supportive government also comes laws that protect data privacy, another considerable advantage to outsourcing abroad. The Data Privacy Act of 2012 is a law put in place to protect all forms of information (private, personal, or sensitive), which adds a much-needed layer of protection against security.

In Conclusion

There are many advantages of outsourcing to the Philippines, all of which have propelled the Philippines as one of the top outsourcing markets in the world. While organizations are actively looking for destinations to help support their basic business processes, the more it makes sense to look abroad to save on costs and collaborate with talent across the globe.

The Philippines in particular is especially attractive due to its closeness with Western culture, cost-savings, vast talent pool, and reliable track record of delivering high-quality work. As BPO is one of the pillars supporting the Philippine economy, the government is fully supportive of the Philippine outsourcing industry, which helps the facilitation of collaboration between two different countries.

Here’s How You Can Disagree with Your Boss Constructively

How to Disagree with Your Boss Constructively

In most workplaces, disagreeing with your superior always comes with an element of risk or fear. More importantly, doing it in a constructive and non-condescending way can be pretty complicated. However, despite these challenges, learning to stand your ground and disagree in a respectful manner is an extremely valuable asset we should all master.

In fact, disagreeing with your boss does not by default undermine your job; it could actually put you on the fast track to professional success. Constructive disagreement benefits managers by creating a better environment for problem-solving and ideation, as well as promoting the personal growth of everyone in the team.

Approaching dissent constructively

Approaching dissent constructively

The way you’ll approach disagreeing with your boss will pretty much revolve around the corporate culture of the organization you’re part of. Ideally, your workplace should be an open environment, where everyone has the freedom to communicate their disagreements. However, that’s not always the case.

Below are a few things to keep in mind when planning how to communicate dissent.

Constructive disagreement builds on trust

Managers aren’t right all the time—and that’s okay—that’s not what they’re paid for. A manager’s purpose is to maximize the efficiency of a team or organization and contribute to achieving its business goals. Like all of us, they are entitled to making mistakes once in a while. But when it comes to correcting their errors, things can get kind of tricky.

Strong employee-employer relations are built on trust. Without this essential element, convincing your manager that your opinion is better than theirs can be pretty complicated.

In a work setting, earning a manager’s trust typically revolves around doing your job well and going the extra mile when you can.

Is this fair? Probably not. Of course, respecting deadlines and having consistent performance does not by default mean that you’re right whenever you disagree with your boss. However, being responsible about work allows you to demonstrate that you care about the organization and that you have its best interests in mind.

Timing is crucial

Often, expressing your disagreement isn’t just about what you say but also when and where you say it. Therefore, if you’d like to suggest to your manager that they might be wrong in a decision they’ve recently made, it’s important to think the timing through very carefully.

Hierarchies in organizations are necessary to establish a sense of internal control and provide everyone with clarity in regards to the chain of command. There is a very specific power dynamic between a manager and her employees. Publicly criticizing the decisions of a superior can be treated as a threat to the existing hierarchy, which is the opposite of constructive.

More importantly, our brains are incredibly susceptible to negative feedback. Most of us will instinctively feel intimidated, defensive, shocked, and embarrassed. None of these emotions is a good foundation for building a fruitful, long-lasting professional relationship.

Even if the criticism is warranted, it’s important to keep in mind that evolution has made our brains hardwired to react very sharply to negative feedback. We’re really good at learning from bad experiences and pretty bad at learning from the good. Therefore, consider scheduling a private meeting to point out the things you disagree with.

However, it’s important to underline that writing an email won’t yield the same results as scheduling a meeting. Research suggests that when presented with written arguments, people are typically more dismissive of them compared to in-person interactions.

Verbal communication is a more empathetic communication medium. It’s much easier to relate to other people’s experiences when they’re presented to us in person. Verbal interactions are much more humanizing compared to written ones.

However, don’t hesitate to follow up an in-person meeting with a roundup email if you find that documenting it is important.

Pick your fights

Pick your fights

Expressing your disagreement with your manager often comes with a certain element of risk and reward. Sometimes it’s worth pointing out that they made a mistake because it will prevent the company from losing money or customers. There are, on the other hand, disagreements that are all risk and no reward, which brings us to our next point—not all arguments are meant to be won and not all concerns are meant to be voiced.

More importantly, you’ll probably lose some arguments that were well worth the risk. If that happens, it’s absolutely essential to accept your defeat with grace. Being sour about a decision that wasn’t in your favor will only damage your relationship both in the short and long run.

It’s also a good idea to show that you support your manager’s decision after your idea was turned down. This is suggestive of psychological maturity and presents you as a team player—both critical qualities in business and for a person aiming to themselves a manager one day.

Listen and augment

Listen and augment

In a work setting, many disagreements aren’t about the goals that a business should pursue but rather the means of achieving them. An essential part of a constructive and civil disagreement is reminding the other party that you’re on their side and that you’re trying to complement their solution rather than discredit it.

In order to do so, it’s important to start the conversation by stating the things you agree with and why you agree with them. Instead of pointing out the flaws in their reasoning, mention some of the perspectives that they failed to take into account. This is a much softer and constructive form of dissent.

This approach is very effective because you aren’t actually disagreeing with your manager. Instead, you’re broadening their viewpoint, allowing them to make sounder and more informed decisions.

Here’s an example of how this approach can be put into practice: “I agree, we definitely need to invest more into the usability testing of our product, given the low engagement rates. But we’re also facing the risk of hitting diminishing returns on our testing. What if we allocated more money to user research?”

Package dissent with solutions

Often, simply disagreeing with someone might not be enough. People, especially in business settings, are looking for solutions—and complementing your dissent with a way to address the problem at hand better might be received in a much more agreeable manner. Approaching disagreements this way will accentuate your critical thinking and problem-solving skills, making it harder to bluntly dismiss your disagreement.

More importantly, thinking about solutions beforehand allows you to empathize with your manager and understand their point of view, especially if you’re not in a decision-maker position. In many cases, thinking from a manager’s standpoint can help you understand their thought process better, thus eliminating the need to disagree with them

Obtain an invitation

While suggesting that a manager’s decision might be flawed in one way or another, it’s essential to understand whether there’s actual room for dissenting opinions around the decisions that have already been made, more so when these decisions come from C-suite management. So before you choose to take the risk of openly disagreeing with your supervisor, make sure to obtain an invitation to do so.

This invitation may not be explicit, which is why it’s best to carefully analyze their tone and what they say to gauge whether your opinion is welcome at all.
If you strongly disagree on a subject matter and you haven’t really received anything that resembles an invitation, consider asking them for it. Something along the lines of “Are you willing to hear a different opinion on this?” should do the trick. This will allow your manager to provide you with a clear answer regarding their openness to dissent on the subject at hand.

Why you should disagree more

Why you should disagree more

It’s critical to remember that disagreeing with people is an inevitable and absolutely healthy part of our social and professional lives—we can’t really agree on everything all the time. Unfortunately, dissent is kind of taboo in business settings, and disagreements come with a lot of risk-taking. This risk can be managed effectively by being calculated, constructive, and polite while you’re doing it.

When done correctly, disagreements can come with a wide array of professional benefits. Here are some of them.

Opportunities to learn and grow

While disagreements can often be uncomfortable and nerve-wracking, it’s an excellent opportunity for growth. They allow us to learn more by listening and incorporating valuable feedback from peers and superiors, enabling us to evolve as professionals.

Businesses will also benefit from a culture that favors open communication, the free exchange of ideas, and constructive disagreement because these factors provide the necessary grounds for innovative and diverse ideas.
When communication is a one-way street, this benefits no one but the managers’ egos.

Improved relationships

We tend to believe that disagreements, by default, harm relationships at work—that’s only true. Destructive conflict will probably do that, yet constructive ones will most likely strengthen the bond you have with a colleague.

Working through a conflict is a complicated task, and it takes two to do that. When both parties manage to settle an argument, they will feel closer to them and get a better understanding of each other.

This may sound easy to do, but we need to bear in mind that most of us are slightly biased when we’re in the middle of a polarizing conversation. Ironically, what in theory seems to be the easiest way to avoid disagreements at work also happens to be the most challenging in practice—listen to them carefully and intently. If you’re looking to go the extra mile—consider explicitly stating that you’re hearing them.

Higher job satisfaction

Having the freedom to constructively disagree with peers and superiors is an essential factor in a person’s happiness at work and their satisfaction with their accomplishments.

Instead of constantly worrying about the repercussions of disagreeing with someone, people who learn to dissent constructively can simply enjoy being transparent and honest about their professional standpoints.

Conclusion

Disagreeing with people is tough. Doing it constructively is even tougher. On the bright side, learning this skill will help you grow professionally, improve relationships with your peers at work, and be happier with your job.

A Simple Guide to Assertiveness in the Workplace

How to be assertive at work

None of us likes to be unheard or dismissed at work—to have our views undermined and brushed off. Unfortunately, that’s the case for lots of people in the modern workplace. On the bright side, changing the way your colleagues treat you isn’t really that complicated—a little assertiveness will definitely improve things.

Learning to stand up for yourself and be more assertive are essential skills that will help you become more confident, which, as a result, will fast-track you for promotion and greater self-esteem.

In this blog post, we’ll explore what assertiveness is, why it’s useful, and what you should do to become a more determined worker.

Let’s dive right in, shall we?

What does it mean to be assertive

What does it mean to be assertive?

Fundamentally, being assertive means that you’re prepared to stand up for the things you consider right while also being calm, composed, and polite.

Unfortunately, not all of us are born or raised to be assertive, but the good part is that this is a trainable skill—and a very important one, too, especially at work.

The function of assertiveness is to defend your boundaries and have control over how others interact with you.

Imagine being called out for a mistake you’ve made in a meeting—it’s definitely something neither of us would like to experience. Being assertive isn’t about denying that you’ve made a mistake or calling the person that called you out a jerk for doing so. The main idea here is to privately and politely ask them to raise issues with you in person instead of penalizing you in front of a large group of people.

Assertiveness ≠ being a jerk

Finding the middle ground between assertiveness and aggression can be demanding at first. If you happen to be a person that isn’t as confident when it comes to standing your ground, it may take a while till you find the right balance—and that’s totally okay. Mindfulness is key here.

Actually, let’s explore the difference between aggression and assertiveness.

  • Assertiveness is all about your rights and the rights of others. The point here is to be straightforward and honest about the things you want while also taking into account the rights and needs of the people that surround you. An assertive person aims to communicate their preferences in a firm and respectful manner.
  • Being aggressive is about being “right” and disregarding the needs and feelings of the people around you. It has little to do with expressing your preferences. Instead, the focus is on getting people to do what you want.

Picture this: Your boss approaches you at the end of your workday before you go on vacation. They give you an urgent task and tell you that it should be delivered ASAP. You’re in a situation where you can be passive, aggressive, or assertive.

Clearly, this is a situation where you’re forced to do something at an inappropriate time with pretty much no regard for your comfort. You could either choose to accept the assignment despite it interfering with your plans or politely let them know that the task at hand will be delivered once you’re back from your vacation. This way, you acknowledge the importance of the assignment, but on your own terms.

The value of assertiveness

The value of assertiveness

Aside from providing you with more control over your life at work and outside of it, assertiveness also makes a person generally more confident. Think of it this way—an assertive person is typically prepared to handle any conflict that comes their way at work.

As good as that may seem, the path to becoming more assertive doesn’t necessarily start at the things that a person needs to learn. Instead, it’s the things that they have to unlearn.

Below, you’ll find a list of obstacles that prevent people from being assertive at work:

  • Not knowing what you really want.
  • Lacking clarity in terms of your emotions and mistaking genuine disagreement for anger or aggression.
  • You feel like your needs aren’t that important.
  • You strive to be liked by everyone at all costs.
  • You get flustered in uncomfortable situations.
  • You feel like your skillset is inferior to your peers’.
  • You’ve been criticized way too much in the past.
  • You’re afraid that you’ll push people away by disagreeing with them.
  • You suffer from impostor syndrome.
  • You’re scared of being challenged.
  • You’re afraid that the person that you disagree with will retaliate.

Take a look at some of the blockers above and identify whether one of some of them might be true for you. The path to assertiveness starts with being aware of obstacles you’re facing on a daily basis and will allow you to better differentiate between assertiveness and aggressiveness.

By gradually becoming more confident and aware of your wants and needs you’ll be able to:

  • Experience an increase in self-esteem and self-respect.
  • Tackle conflicts with more confidence.
  • Satisfy your needs without disregarding the needs of others.
  • Make better and quicker decisions.
  • Become a better mediator and negotiator.
  • Develop leadership skills.

Learning to be assertive in the workplace will definitely benefit your interactions outside work. Many of us find saying “no” extremely complicated to people—and unfortunately, the so-called “yes syndrome” harms our colleagues along with ourselves. This is why it’s critical to learn to refuse people’s requests and accept that saying “no” isn’t a sign of weakness.

Consequently, failing to learn to be assertive can lead to decreased productivity, harmed relationships, and increased chance of burning out.

A path to assertive behavior

A path to assertive behavior

What can assertive behavior look like in the workplace? Let’s explore five examples so that you can learn how to be assertive at work.

1. Be honest

An essential component of assertive behavior is honesty. Being able to communicate how you feel in a straightforward manner in a respectful way is the first step towards confidence in the workplace.

Imagine that the company you work in has rolled out a new set of rules or requirements that you strongly disagree with. As a member of the company’s workforce, you’re entitled to let them know that you have reservations regarding the changes they’re about to roll out.

It’s important to pack your dissent with strong arguments in order for it to be received constructively. Not only will this help you communicate how you feel about the issue at hand, but it will also emphasize your critical thinking and problem-solving skills, which will, as a result, make it more complicated to simply dismiss your standpoint on the matter.

2. Gaze confidently

Eye contact is mysterious—it has a very powerful effect on humans. Typically, eye contact is a display of confidence. On the other hand, avoiding it suggests that you’re looking to avoid confrontation, which can invite some people to take advantage of that.

Looking people in the eye is also very useful because it triggers a heightened sense of self-consciousness in them—they immediately become more aware of the situation they’re in, as well as understand how their interlocutors feel.

Research has shown this by requesting that the participants of the study describe their reactions to a variety of images, both pleasant and unpleasant. The interesting part of the research design is that some of the images were preceded by pictures of people, some that make direct eye contact, others looking away. Researchers found that people typically have a stronger bodily response to images when they’re subjected to another person’s gaze.

Therefore, it’s safe to say that when people make eye contact, both parties experience a heightened sense of awareness of both their feelings and the situation. Politely rejecting someone’s request while also looking them in the eye will help you communicate your feelings more effectively.

Take personal responsibility

3. Take personal responsibility

Assertiveness allows us to establish boundaries and communicate our preferences and feelings. However, there’s another side to this coin—taking responsibility when you make mistakes.

Sometimes, when we choose to stand our ground, we read the situation incorrectly, and we make choices that weren’t properly calculated, and that’s totally fine. To err is human. However, it’s critical in such situations to acknowledge your mistakes. Holding others accountable means that we should hold ourselves accountable as well.

4. Get everyone to agree

As we mentioned above, assertiveness isn’t just about being right or winning in a particular situation. Instead, it’s a behavior that helps you underline your wants and needs and find an amicable solution to a problem. Therefore, whenever you choose to stand your ground on a certain topic, make sure that the people involved agree with your decision because your choice affects them as well.

5. Think beyond yourself

Being assertive doesn’t mean that you should also be self-centered. Making confident decisions about what you think is better means that you have to balance what you think is good for yourself and the collective that you’re a part of.

In order to become an assertive person, you should take pride in what you do, but also what your coworkers do as a team.

A practical guide to assertiveness

A practical guide to assertiveness

Now that we’ve explored some of the things that will help us become more assertive, it’s time to take a closer look at some practical steps we can take to stand our ground in a confident and convincing manner.

Express how you feel

It’s complicated to get your point across if you don’t explain how certain situations make you feel. Let’s go back to our previous example where your boss asks you to deliver a huge task hours before you leave on vacation. Imagine standing your ground in this situation without telling them how this decision affects your quality of life—that wouldn’t be really productive.

Of course, you can say something along the lines of: “This is insane, I can’t do this now,” or, “Do you seriously expect me to do this,” but it’s safe to say that it wouldn’t take you anywhere and would only harm your relationship with your manager.

Instead, consider saying: “I’m afraid I won’t be able to handle this amount of work in such a short time. But I’ll make sure to have it done when I’m back.” Doing so in a poised and confident manner will most likely allow your boss to empathize with your situation by understanding your perspective.

Using “I” statements is also very useful when trying to avoid putting the blame on someone else. Assertive people don’t point fingers. They communicate their point of view.

Think of a situation where a colleague of yours uses something that belongs to you without your consent, like a coffee mug, for instance. Instead of saying: “Have you ever considered buying your own coffee mug,” tell them how you feel about it—something along the lines of: “I feel really uncomfortable that you’re using my cup.”

Let your body speak

Body language is an invaluable tool in communication. It helps people decode what the other person is saying with a greater degree of confidence. Similarly, it enables us to interpret other people’s moods and feelings.

To be assertive, we need to make use of body language to accentuate our confidence. Here are a few simple tips to help you get your point across:

  • A confident posture starts with your feet—plant them in an open, wide stance.
  • Keep your chin and head up.
  • If you’re standing, stand straight.
  • Keep your hands out of your pocket.
  • Maintain eye contact.

Saying “no” is an immutable right

Saying “no” is an immutable right

It can be hard to say “no.” We often associate it with disappointing people, making them uncomfortable and unhappy, but that’s not necessarily true. The crucial part is how you deliver it—and sometimes, being straightforward is the way to go.

Imagine being asked to come in on a Saturday without being paid extra. The briefer and the more honest you are, the more confident the message is going to be. Instead of saying: “I’m not sure I’ll be able to,” consider saying: “No. I really don’t think that’s fair.”

Practice makes perfect

Many of us know what it means to be assertive. It’s not like everyone’s been hiding it from us our entire lives. Not everyone is confident enough by default. On the bright side, it’s a skill you can learn pretty quickly.

Practice assertive behavior alone in front of the mirror or with a friend. This will allow you to quickly learn to be straightforward and honest in conversations.

Keep your emotions in check

At first, it might be complicated to find the right emotional balance when being assertive at work, and that’s to be expected. When we learn to behave in a new way, things might not go as smoothly as we might expect them to, but that’s a crucial part of the path.

During these interactions, it’s essential to keep in mind that these are “inter-actions,” meaning that there are two parties in this dialogue. Speak your mind, but also make sure you listen to the person you’re communicating with.

The best way to ensure that is to remain mindful of the conversation and not let feelings get the best of you. During complicated conversations, we can often experience a wide array of negative emotions like anger or annoyance—but rest assured, these are never productive. Whenever you feel frustrated, take a second to contemplate the fact that you’re frustrated, think about the most appropriate answer and then proceed with communicating it.

Assertiveness isn’t about control

We mentioned above that assertive behavior is, first and foremost, a means to communicate how you feel and make sure that your opinion is taken into account and respected. This, however, does not entail manipulating others.

Positive mental attitude

Positive mental attitude

A very useful little trick to keep in mind when practicing assertive communication is sticking to positive sentences. Framing a sentence in a polite yet straightforward manner will prevent you from delving into aggression territory.

It’s absolutely vital to treat people with respect, even if they ask you to “come in on Saturday” without being paid for your extra hours. This will allow you to navigate complicated and unpleasant situations gracefully.

Start small

It’s always a good idea to practice assertive behavior in less risky situations and environments. Starting with your manager or CEO may not be the best call. However, you can always practice with people that are close to you, a significant other or a friend.

You also don’t have to stand your ground on important subjects, for instance choosing a place to have dinner or coffee is a good start.

The semantics of confidence

We discussed how we should communicate in an assertive manner. We’ve also touched on your posture and body language and how they help you appear assertive. However, we should also bear in mind that there are many words in our vocabularies that affect how the things we say are perceived.

For instance, think of the word “just.” We use it a lot, but it also injects an element of uncertainty into a person’s discourse. “I just thought that” or “I was just wondering” are both equally safe and polite expressions to use, but the word “just” make them appear a bit insecure—which is something we want to avoid during assertive communication because it may look like we’re looking for confirmation.

It’s also important to pay close attention to your tone when communicating assertively. Typically, people raise their intonation at the end of a question. However, people often do that with declarative sentences when they seek the approval of the people they’re interacting with.

The bottom line

Assertiveness can help you meet your wants and needs so you can be happier in your workplace.

It can also help you gain the respect of your peers and move forward in your career.

Why You Should Start Speaking Up at Work ASAP

Speaking up at work

Most of us have found ourselves in this odd situation where we strongly disagree with a colleague’s statement, but when it comes to speaking up—we just sit there. Giving your honest opinion and defending your boundaries at work isn’t exactly an easy thing to do.

Many people don’t like being in the spotlight of disagreement, yet all of us have to learn this skill to grow as a professional. The way you choose to communicate in the workplace is indicative of how your coworkers perceive you as an individual, colleague, manager, or leader.

Yet the lack of transparent communication isn’t necessarily the employees’ fault. Very often, a company’s corporate culture simply doesn’t provide for an environment where open communication is encouraged.

In this blog post, we’ll take a look at the reasons all of us should learn to speak up at work and why organizations should encourage their employees to speak freely.

Let’s dive right in, shall we?

The value of speaking up at work

The value of speaking up at work

Often, people think of speaking up as a high-risk, low-reward effort—you’re either right, and you get a pat on the back, or you’re wrong, and you end up looking like a fool. While many of us may feel this way, this is very far from true. Let’s take a look at why.

1. Wrong ideas are valuable, too

Speaking up is about delivering honest feedback about other people’s decisions or opinions, whether you’re pointing out an injustice that someone has committed or pointing out a perspective that someone may have missed.

Unfortunately, we’ve somehow been conditioned to think that being wrong is bad. Yes, often bad decisions can lead us to undesired outcomes, but there’s no such thing as a “bad idea”. Great businesses and products are built on effective ideation and an open mind. The key here is speaking up in a constructive manner.

Merely voicing your opinion can bring your team to a valuable and elegant solution to a pressing issue. Think of it this way: you’re a person that has been in a particular position or has been working in a specific industry for quite some time—you’re qualified to have an informed opinion.

Sometimes, it’s a good idea to take some more time before you communicate disagreement or criticism if you’re not entirely sure that you’re right. It’s also really important to carefully assess the situation and think things through. At the end of the day, you don’t want to be seen as a “loose cannon”.

2. It helps you grow

Actively participating in conversations and providing your team with constructive criticism creates a wide array of opportunities that we don’t anticipate. By showcasing your understanding of the industry, you create an image for yourself. Some of your valuable opinions can be shared with higher management, opening you up for growth and a new set of responsibilities.

3. Your opinion matters

Silence is consent. Often, undesirable or unjust things happen at work. You’re asked to come in on a Saturday without extra pay, upper management introduces a draconian new quota, your team leader makes a shortsighted decision that impacts your entire department—whatever it is, being silent just doesn’t make sense. If you don’t speak up, probably no one will.

Of course, it’s prudent to follow your workplace’s rules and protocols, but that does not mean that you have to actually agree with them.

If you disapprove of someone’s decision that influences you or the wellbeing of your colleagues—provide them with constructive criticism. Not saying anything, in this case, comes with a price as well. You might eventually start treating your job with resentment, and you’ll just end up bottling your emotions up, leading to professional dissatisfaction. Not speaking up can seriously harm our sense of self-worth. This can lead us to engaging in weird mental gymnastics to justify staying silent, which will slowly and methodically hinder our personal and professional growth.

Why don’t people speak up at work

Why don’t people speak up at work?

In 2018, the Institute of Business Ethics (IBE) published a report named “Ethics at Work” that explores the state of ethics in the modern workplace. The report features a section dedicated exclusively to speaking up (page 41). In it, IBE provides the most common reasons people choose not to speak up at work. Here they are:

  • “I did not believe corrective action would be taken” — 28%
  • “I felt like it could jeopardize my job“ — 27%
  • “I felt it was none of my business” — 23%
  • “I didn’t want to be seen as a troublemaker” — 20%
  • “I felt I might alienate myself from colleagues” — 18%
  • “I thought they already knew about it” — 14%
  • “I didn’t think it was a serious issue at the time” — 12%
  • “I did not know who to contact” —7%
  • “I thought it was common practice” — 7%
  • “I thought it would be raised by someone else” — 5%

Obviously, people are worried about the potential repercussions that speaking up may bring upon them. But should they?

The same report continues to provide data on employee satisfaction with the outcome of their raising an issue. On average, 51% of people were either very or fairly satisfied with the action taken by superiors or peers after they’ve communicated their concerns.

While 51% is nowhere near 100%, these are very, very good odds.

How do I start speaking up at work

How do I start speaking up at work?

Becoming more open and forthcoming with your colleagues isn’t easy, but it’s definitely something you can do, especially if your approach is right.

1. Start by overcoming your fears

Before you start changing your behavior, it’s important to understand the reasons you have to change in the first place.

Breaking the silence and disagreeing with someone’s opinion isn’t easy—and it’s totally fine to feel this way. Most of us do. Think of it this way: you’re put in a situation where you have to choose between behaving in an agreeable manner or standing up against something that you consider to be incorrect or unjust.

Humans are social animals; the mere thought of challenging the status quo in our environment feels dangerous.

Furthermore, for many of us, this fear is aggravated by past experiences and social conditioning, making the need to fit in even stronger. Here are a few common reasons:

  • Childhood trauma—many of us have experienced ridicule or abuse for speaking up. We might not realize it at first, but these events end up influencing our personalities more than we anticipate. As a result, when we’re in situations where we need to speak up, our brains are overwhelmed by a sense of danger, preventing us from taking action.
  • Trauma during adulthood—unfortunately, we’re not immune to traumatizing events as adults. While grown-ups are typically more polite and mindful of others’ feelings, that doesn’t mean that we won’t ever be laughed at for being wrong. When this does happen, people will generally prefer to avoid potentially traumatizing experiences, even when confronted with blatant injustice.
  • Gender inequality—it’s no secret that many cultures around the world tend to shame women for speaking up. These societal expectations are still very relevant in the West, and there’s lots of evidence to back this claim up.
  • Fear of retaliation—disagreeing with your company decision-maker may result in financial or status-related repercussions. Criticizing the decisions of a narcissistic and fragile manager can be very unsettling, which is why many people choose to comply with their decisions.

2. Assess the situation

As we mentioned previously, there’s always risk and reward associated with speaking up. We don’t want to expose ourselves to too much risk to gain nothing of substance. Let’s explore a few situations when you should definitely consider communicating your honest opinion about things:

  • When you witness injustice—it’s important to be mindful of the fact that there are lots of people who aren’t equipped to speak up. Whenever you see someone being treated poorly, raise the issue and bring it to everyone’s attention.
  • When rules are broken—as an employee, you’re entitled to certain rights in the workplace, and sometimes they happen to be broken. Such situations need to be addressed immediately. Letting someone disobey corporate policies runs the risk of normalizing this kind of behavior.
  • When everyone’s silent—often, people will disagree with a manager’s decision, but only in private. When nobody can muster enough courage to speak up against an unjust decision, it’s a good call to be the one who communicates the collective disapproval.
  • When someone’s being punched down—if you occupy a managerial position or you happen to benefit from racial or social privilege, it’s important to stand up for those who don’t.
  • When your heart tells you to—when it comes to speaking up, it’s essential to do what you think is right. If you’ve carefully assessed the risks, you’re equipped to make the right decision. Not following your gut can often leave you ruminating for weeks and months on end.

Plan your approach

3. Plan your approach

While the things that make us want to speak up might trigger a powerful emotional response in us, it’s important to pause and think of how you’ll raise the concern.

Start by making a commitment. Assess whether what you want to say should be said. Then, think of how you should approach them and choose your words carefully.

The conversation you’re about to have is supposed to reinstate the boundaries that have been violated. Although you probably feel wronged, it’s important to be mindful of the fact that you have the power to upset the people you’ll be communicating with. While it may seem like something you want to do, or maybe even that they deserve it, speaking up is first and foremost about boundaries, not punitive justice. Therefore, it’s critical to think about what to say and how to say it so that the person involved changes their behavior, not feel resentment. Having a productive conversation is a priority.

Planning what you say is also very important because you might start overexplaining your point. Speaking up can sometimes stun people, which makes them go silent for a while. Make sure you don’t start filling the silence. Be brief, punchy and fair. That will help you get the point across.

Your job is not done just yet

4. Your job is not done just yet

You’ve done the hardest part, but it’s not over yet. It’s time to gracefully ride the consequences of your speaking up. Yes, it’s important to be prepared for them. Speaking the truth isn’t easy, neither for the person saying it nor the person having to hear it.

Also, bear in mind that you may go through a brief period of vulnerability right after you’ve had a complicated conversation, especially if you did it in front of other people. Stepping out of your comfort zone can come with a sense of discomfort and doubt. Don’t worry, you did great. You stood up for what is right.

Always consider seeing a personal coach or a therapist if you feel like the aftermath of the conversation has a significant toll on your wellbeing. The path to growth has never been easy—and that’s totally fine. Embrace it. While it may seem too complicated at times, it’s always worth the effort.

The bottom line

Speaking up can be nerve-wracking, but the outcome is well worth the effort in most cases. If speaking up is a new thing for you, take some time to practice until you’re ready to dip your toes in the water.

Crossing a Gantt Chart With a Kanban Board: Agile-Waterfall Hybrid in Project Management

Hybrid Project Management

When you’re mapping out a project, do you ever find yourself getting caught in a web of “shoulds” and “musts”?

“We should let the team work independently, but we must let key stakeholders oversee and gauge progress.”

“We must stay within budget, but we should allow for the flexibility to adjust and tweak the deliverable.”

The waterfall and agile methodologies provide clear, but very different, guidelines for project planning. Waterfall has more of a linear, fixed approach, whereas agile is about working in small batches, reflecting, then pivoting. And dancing in and around these guidelines is a real trick.

Each approach has fierce defenders and critics as well. Take Jay Sutherland, who developed the agile scrum framework: “[Waterfall] is slow, unpredictable, and often never resulted in a product that people wanted or would pay to buy.”

That’s a pretty scary outcome! You certainly don’t want to pull out a gantt chart if this is the result you’re going to get!

But, then, taking a purely agile approach means never having a timeline and budget at the get-go. Is this really possible in every scenario?

Sometimes, when you’re stretched between the “rules” of a project management methodology, and the requirements of the project at hand, the path forward is to silence the critics and, as Frank Sinatra would say, “do it my way.”

How do you determine if your project requires a combination of both agile and waterfall? It has to do with asking the right questions at the beginning.

Definitions of Agile and Waterfall

Software development and project management have many approaches. Perhaps it’s an oversimplification to divide them into the two camps of agile and waterfall. Within agile, for example, you have scrum, kanban, lean, crystal, and extreme programming, each with distinctive practices, ceremonies, and tools.

Nevertheless, waterfall and agile represent two central, and in some respects opposite, approaches, so let’s briefly define each, and look at their pros and cons.

Waterfall Project Management

Waterfall

Waterfall is a big-picture, top down approach to project management. The leader determines the goal, and then working backward, plots all of the steps to achieve it. The budget and timeline are set from the start.

Success is measured by how well the team stays on the pre-set course, and whether or not it fulfills the criteria outlined in the contract.

Waterfall is great in that it provides certainty around the scope, budget and timeline. Oftentimes a client has fixed requirements, and so waterfall assures them of key milestones and a delivery date. It also sets deadlines for a team to work toward.

However, large waterfall projects suffer from a phenomenon you might call over-planning. It’s impossible to predict every step in a monthslong project, and so oftentimes the plan provides an illusion of certainty. After a few months, the team easily gets way behind, and is forced to work long hours to meet deadlines.

Additionally, its fixed, myopic structure often leads to an outcome where a team has worked and worked to create a deliverable that the end user doesn’t even like, or never uses.

Agile Project Management

Agile

Agile is an iterative approach to project management, where an autonomous and self-motivated team produces work in small batches. After seeking feedback from key stakeholders, it reflects, then creates more work. Success is measured by a team’s ability to maintain a continuous pace of work from one iteration to the next, and by feedback from the client.

Agile’s collaborative approach means all stakeholders communicate with the development team throughout the project; they get to see ongoing progress and aren’t holding their breath up until the end. The deliverable, then, is more likely to suit the client’s needs.

However, since the team reflects and pivots at the end of each sprint, an agile team can only look four to six weeks ahead. It can’t work around a fixed timeline. And an agile project can’t have a budget at the beginning of a project, as the method permits changes to the deliverable, even late in development. Since an agile team works independently, a manager cannot oversee and course correct, either.

As you can see, waterfall plans a project very differently from agile. Each method has distinct benefits and drawbacks.

Measure a Project's Agile-Waterfall Meter

6 Questions to Measure a Project’s Agile-Waterfall Meter

It’s really rare that a project would fit perfectly into a pure agile or waterfall approach. Most, rather, fall on a spectrum between the two.

For example, when a project has hard deadlines and a huge initial investment, a lot of planning needs to take place at the beginning. But, if the project entails research and discovery as well, the plan would also require some flexibility.

Determining where your project falls on this spectrum means asking the right questions at the beginning. Here are some to cover.

1. How Much Innovation Does the Project Require?

Sometimes, a project has a pretty clear goal with a definite list of requirements. Consider building an airport. Right from the start, it’s easy to delineate everything that needs to be accomplished, from runways, to departure gates, to luggage collection, to waiting and dining areas. Of course there will be some unknowns, possibly related to regulations or weather delays.

But in a scenario like this, where most of the project is known from the start, a waterfall approach to planning makes the most sense.

However, other projects have a big question mark around the final deliverable. Consider a marketing campaign for a new product. Determining the content of the advertising, where it’s broadcasted, and even the audience, requires extensive research into the customer, and their preferred methods of communication. Plus, the deliverable is likely to be adjusted depending on how the market responds to the advertising.

That is to say, you can’t plan for requirements at the beginning if you have no idea what the final product looks like. In these instances, an agile approach, which allows for pivoting and adjusting, works better. You can elevate your Agile methodologies skills and open yourself to various job opportunities by becoming a Certified Scrum Master. It’s easy! Opt for a CSM Certification training, and you’re good to go!

2. How Certain is the Scope?

Some projects have such a clear deliverable that the scope isn’t likely to change much at all. Plus, the final deliverable is fairly stable.

Consider building a dock. From the beginning, it’s fairly easy to determine the size and the exact materials required. Additionally, the dock may well last twenty or thirty years, with minimal repair.

When the scope is clear, and the final deliverable is stable, then a predicative waterfall approach is the way to go.

On the other hand, many projects require constant updates and tweaks, even during the production phase. Something like software needs updates as soon as it’s released, and periodically thereafter.

These projects benefit from an agile approach, which anticipates making changes late in the game, and pivoting if necessary.

What is the Impact of Making Changes

3. What is the Impact of Making Changes?

On some projects, making an adjustment is hugely disruptive and expensive. Consider laying the foundation of a building. Making changes to its size and location after it’s already been laid incurs huge increases to the project’s cost and timeline.

In this instance, you can’t just wing it. It’s crucial to plan everything carefully at the beginning.

With a project for something like a software system or an app, however, it’s relatively simple to adjust buttons and tweak features. This doesn’t add a lot to the project’s scope.

In these instances, where you’re looking for more flexibility, and changes don’t make a huge impact, then a flexible agile approach wins the day. Over-planning only gets in the way.

4. How Final is the Deliverable?

Sometimes a project’s deliverable is pretty set in stone. To get literal, consider a stone walkway up to a house. It’s not really going anywhere after it’s completed. In this instance, it’s necessary to study the project beforehand, which means taking a structured waterfall approach.

Other times, the deliverable can change rather easily. For example, a marketing campaign can be delivered in piecemeal, and be continually tweaked to reach different audiences. In this instance, an agile approach makes the most sense.

5. Which Method Reduces Risks?

When initial investments into a project are really high, then it’s no time for trial and error. It’s necessary to plan everything out beforehand, and a lot of research needs to happen before the project even begins, in order to reduce the risk of losing the start up costs.

Other times, too much planning actually increases the likelihood of creating a sub-par deliverable. This is actually why Sutherland invented scrum, as alluded to in the introduction. Software development, generally speaking, must be open to constant change and adjustment.

When a fixed plan increases the risk of producing poor quality, then an adaptive approach is best.

6. How is the Project Limited by Safety and Regulation?

Some projects are really encumbered with legal and safety requirements, for example in the areas of banking and credit cards. When this is the case, the project manager would lean toward a structured, waterfall approach, in order to give the project a strong framework.

In sum, various kinds of projects are more suited to either a waterfall or agile approach. Asking the right questions allow you to make this determination, and in turn draft a good development plan.

Most of the time, a project is on a spectrum between the two. You usually won’t have a scenario where something is purely waterfall or agile. This is why a hybrid solution is necessary.

Models of Agile-Waterfall Hybrid in Project Management

Models of Agile-Waterfall Hybrid in Project Management

Even after you’ve determined where a project falls on the agile-waterfall spectrum, it’s hard to know practically what the planning should look like. Do you continue with scrum ceremonies, and utilize a gantt chart at the same time?

The solution is really tailored to the individual, but here are two models of what a hybrid approach could look like in an organization.

Fixed Planning With Iterative Development

One hybrid approach that teams find effective is a waterfall approach to large-scale planning, and an iterative approach to shorter incremental development. Let me show you what it means.

On the quarterly and yearly calendar, the organization looks at where it wants to be, and plots significant milestones on a gantt chart.

Next, it takes these items from the gantt chart, and puts them into the product backlog, breaking them down into tasks suitable for sprints. Then, it organizes sprints around these tasks, and reflects and pivots, etc.

The quarterly goals may be adjusted based on the increment and feedback developed during the sprint.

Staggered Agile-Waterfall Approach

When an organization is really large, and has many departments and managers, a pure agile approach is totally unrealistic. Take a monthslong project like a website redesign. Just letting the team independently complete the project over several months wouldn’t cut it for many of the managers. They’d want to see a plan and periodic progress.

At the same time, many facets of the project require tons of research. And so the deliverable would change and adjust as the team talks with various departments around the content it wants on the website.

These requirements mean that the approach must stagger between waterfall and agile. The development is iterative for a few stages, working in small batches, seeking feedback, reflecting, and pivoting. Then, it switches to waterfall in order to meet manager requirements.

Well these are just two examples of what an agile-waterfall hybrid can look like. It’s good to experiment with a few mix ups, and to reflect on what works best for you.

Conclusion

Although both agile and waterfall offer their own distinct project management methods, you needn’t be held bound by either of them. It’s possible to balance the two, and finding the right combination depends on your particular situation.

Most projects have a lot of bends and turns, and entail research. And so some flexibility in the planning is necessary. However, any project with huge start up costs, a huge deadline, or a steady scope, benefits from a predictable waterfall planning.

So keep your kanban board and gantt chart handy at all times!

Whether you’re resorting to waterfall or agile, Teamly has tools to help you and your team plan and stay connected throughout. Come visit and sign up today!

9 Smart Strategies for Personal Workload Management

Personal Workload Management Strategies

It feels like someone is chasing you. Your workload is getting heavier and heavier. Expectations rise faster than performance. You run faster. You strive to earn more, to do more, and to be more. Surprisingly, only one thing remains unchanged: the number of hours you have in a day…

The comforting news is that you’re not alone. People increasingly feel the pressure of finishing too much work within too little time. In fact, millions of American workers quit their jobs in 2021. One of the top reasons? They want a better work-life balance.

Moreover, a recent paper by the World Health Organization (WHO) and the International Labor Organization (ILO) suggests that working long hours “is the single largest risk factor” for occupational disease. The Covid pandemic has taken the situation even further by bringing new forms of workplace fatigue and exhaustion.

Stress, burnout, loss of motivation… The ruining consequences of excessive workload are real. And people believe that to live in that reality they simply need to set up a calendar and put in a due date for each task. Not true. Workload management means a lot more. It’s a strategic approach to planning your capacity. It’s estimating, tracking, and auditing your resources and limitations – consistently and consciously.

Plan before you start

1. Plan before you start.

Every single task on your daily calendar should be linked to a specific goal. Following this tip will give you a sharp eye for detecting a task that doesn’t fit into the larger picture and should be cut down.

Resist the temptation to rush in and get started on the next project. You’ll be surprised how much time planning will save you later on.

Companies around the world provide an interesting hint. The 10th Global Project Management Survey indicates that the two primary causes of project failure are change in an organization’s priorities (39%) and change in project objectives (37%). Combined, that’s a whopping 76% of all reported cases!

Double and even triple workload is unavoidable when threats and opportunities are not considered carefully. If you don’t want to be thrown back to the starting line, setting clear goals and objectives should go first.

2. Prioritize to complete the right tasks.

Once you have your goals outlined and a plan to achieve them, you need to build a lighthouse – your guiding light in the stormy sea of everyday hustle and bustle.

That’s when you need to figure out what the difference is between urgent tasks and important tasks. Eisenhower Priority Matrix will help to classify your work and think critically about your priorities. Note that you should aim to work on the tasks from the “important but not urgent” category (marked in blue below).

Eisenhower Priority Matrix

Using this chart will reduce the unnecessary fuss and allow you to push secondary tasks for later.

By the way, here is when to-do lists come into play. They help to stay focused and boost your productivity if you learn how to master them. You simply need to make sure you don’t have multiple lists. Keep only one.

Your to-do list will not only keep you on track but will also serve as a sip of encouragement. When was the last time you ticked the box to mark a task completed? What a superb feeling, right?

Take on the hardest tasks first

3. Take on the hardest tasks first.

You may choose to complete easier tasks first to manage your workload better. Forget it. Professionals warn us that many people have tried it and failed. The reason? This improves your performance in the short term, but if you rely solely on this strategy it hurts performance in the long run. Maryam Kouchaki, one of the authors of this research, explains: “When we are overwhelmed and busy, we just go with easier tasks, and the difficult tasks tend to pile up.”

Not only your to-do list but also the entire project planning should follow this logic. The most pressing tasks are to be placed on top.

Wait. Are you afraid of tackling the hardest tasks first? Don’t panic. Create milestones! Think creatively about how you can break the project into easier chunks so that you enjoy that blessed sense of making progress.

4. Split it up and delegate.

Why spend so much effort on something that someone else can accomplish more successfully? Yes, you’re hard-working, committed and you want to deliver that project. And you can surely go ahead and take all of those responsibilities on yourself, but it’s a sure path to burnout or unnecessary stress.

Consider adding the question “Who can help to finish this task?” to your personal workload management techniques.

Administrative tasks (or anything that someone else can quickly learn and complete) should be considered to be delegated. Learn how to delegate administrative tasks and remember that according to a Gallup study, CEOs who master the art of delegating, generate 33% higher revenue.

Don’t spread yourself too thin. Whenever possible, get it off your desk.

One final note before we move on. When delegating tasks, do it fairly. People should understand that delegation doesn’t mean you don’t want to pull your weight. They should clearly see that you recognize their unique strengths of doing something more effectively than you could.

Block off time for emails and calls

5. Block off time for emails and calls.

Replying to that urgent message. Checking if there is anything important in the email you’ve just received. Answering that last phone call… Did you notice that you’re now switching tasks and multitasking?

Let’s face it. We’re hooked. Technology has us in its grip. We don’t even notice that emails and notifications force us to switch tasks causing brain downtime and loss of productivity.

Although juggling different projects has become something people brag they’re good at, research provides clear evidence for the negative impact of multitasking. It triggers stress, depression and increased levels of anxiety.

Allocate time to checking and replying to your emails and calls. Silence social media notifications. Keep in mind that personal workload management is a tough call. Remove the traffic jam in your head to be able to handle your workload effectively.

6. Learn to be imperfect.

If you’re a perfectionist, this point is not about putting blame on you. In fact, being a maximizer may help you persist when others get disappointed and give up. It helps you take your skills to the next level and eventually, stand out from the crowd. Keeping your standards high is important, but effective workload management strategies are all about thinking strategically about when you should tell yourself: it’s good enough!

Be careful. Don’t let your perfectionism kill your creative self. Author, professor, and podcast host Brené Brown points to interesting research showing that in perfectionist workplace cultures, people often report that there is no innovation or creativity.

Therefore, especially in times of heavy workloads, your motto should be “better done than perfect.”

7. Don’t be a pleaser.

If you’re someone who says yes too often, most probably you feel the pressure of not letting anyone down – be it a co-worker, a family member, or a client. But when you try to be all things to all people, you forget that your time is limited.

Try this. Don’t respond reactively; instead, take some time to think about the consequences of saying “Yes”. Practice saying: “I can do it, but which of my tasks can wait?”

Real progress is not about taking on more and more. It’s about having the courage to be honest with yourself and the people around you about what’s not working.

Set realistic expectations and plan for buffers

8. Set realistic expectations and plan for buffers.

When planning, you can use 100% of your working time and squeeze everything into your schedule. “Looks good,” you tell yourself.

But the cruel truth is – it’s not realistic to occupy your entire schedule (especially for an extended period of time). There should be time left for buffers. Build flexibility into your schedule and consider at least a buffer of 10%.

You can have everything set up and follow every single deadline. And then bang! Force majeure! Now you must rush to ad hoc meetings, make quick decisions, handle increased stress… You need time to adapt and keep on managing your personal workload effectively.

Last but not least, your workload is not only your load at work. There is more beyond the job – your family, your friends, your health, and time for yourself. Sorry for the reminder! But this takes us to our ninth tip.

Take care of yourself

9. Take care of yourself.

Do you forget to fuel your car before driving? Have you ever used your phone without charging it? Then how come you forget about ‘charging’ your body and your mind?

When Amanda Rose, a business consultant, was asked about the consequences of fatigue, she gave us a warning: “Burnout sucks the joy out of anything you do at work.” It drains your positive energy while you’re “trying to make it through the next hour.”

To save yourself from this, you need to exercise and get enough sleep. Luckily, no one needs a long lecture about why these two things are important.

However, if you don’t feel motivated enough to start, let’s ask Wendy Suzuki to help you. In her enlivening talk, she explains how physical activity can protect your brain by boosting your mood and memory.

What’s more, the right amount of sleep restores your ability to concentrate and be creative. “Our ability to come up with novel solutions to complex problems is hugely enhanced by a night of sleep,” says neuroscientist Russell Foster. Simple as that. You only need a week of good night’s sleep to start witnessing a transformation.

Let’s wrap up!

Do you know the famous quote by Mark Twain? “Giving up smoking is the easiest thing in the world. I know because I’ve done it thousands of times.”

You can have the best plan ever. You can even feel fully inspired. The biggest challenge, though, is to put that plan into action. If you do, the results will not keep you waiting long.

Next time you’re hit by a heavy workload, you’ll have a system in place to welcome it with a confident smile.

The Definitive Guide to Amazing People Management Skills

People Management Skills

How to be a manager is the same question as how to improve people management. A manager’s job is just that, to manage, but it’s also to support, cheer, organize, and prioritize. Every manager needs to have good people management skills and those who don’t often get in the way of their own departments’ progress.

You want to be a good manager, who has the best interests of both business and personnel in mind. A manager has to wear many hats and sometimes you may not have the training or soft skills needed to do everything. Some are naturally very good at people management, it’s second nature to them. Even so, it’s always a good idea to look into how to improve people management skills.

If you’re a newly promoted manager or you think your people management skills need a polish, then this is the article for you. We’ll dive into exactly what people management skills are and how you can put them into practice with your team.

What Are People Management Skills

What Are People Management Skills?

People management is a collection of skills and techniques managers can use to better oversee their department and employees. They come in handy for retaining talent, dealing with insubordination, optimization, motivation, and providing personal and professional support to your team.

Excellent managers can use their people management skills to boost the performance of their employees, keep their people happy and engaged, and deliver real results for the business. There are some people who have soft skills in people management (it’s their nature, it hasn’t been learned) but there are plenty of ways to develop hard skills to better manage your staff.

Let’s take a look at a few key examples of when good people management skills come in handy:

  • Delegation. Managers need to delegate work in a fair and considered manner. There is a good opportunity to pair people with tasks that increase their knowledge and experience. Delegating work can increase the bond between manager and employee and build trust within the team.
  • Conflict resolution. Sometimes disagreements break out between employees and you’ll need to intervene to get people focused again. It can happen at any time, often without any warning at all. Managers need to control the situation and promote respect and collaboration between employees.
  • Welcoming new recruits. Managers should make themselves visible and available to new recruits. Starting a new job can be a scary experience and people often look to their superiors to lead by example. The first time your people management skills come into play is when a new starter steps foot in the building. Make them feel like part of the team.
  • Deadlines. Communicating deadlines to your team may seem obvious but if it’s not done correctly it can cause major disruption to project development. A good manager sets reasonable deadlines and communicates this clearly with their staff.
  • Training. Managers need to get hands-on with training as they’re ultimately responsible for the performance of their team. Great managers can inspire their team and give them all the knowledge needed to do their job. It doesn’t stop there, you’ll need to be on hand to provide refreshers, upskill, and answer any questions your people have.

How to Improve People Management Skills for Managers

How to Improve People Management Skills for Managers

Now you know how people management skills come into play at work and how you can make sure you’re delivering for the business and the people on your team. Learning best practices for people management is pretty simple, people have been writing and talking about this for as long as businesses have existed.

Whatever your preferred medium for learning is, you’ll be able to find plenty of content that covers people management. From books to podcasts to self-paced courses, the amount of theory surrounding people management is endless. Stick with us though, as we’ll break down some of the best ways to develop amazing people management skills.

Read books on management

Books on management styles, mindsets, and productivity are all great for developing people management skills. You’ll be introduced to new ways of thinking and methods for handling situations at work.

Written by experts, books are the perfect way to increase your personal knowledge and learn techniques for people management. Here are some books to get you started:

  1. Dale Carnegie – How to Win Friends and Influence People
  2. Simon Sinek – Leaders Eat Last
  3. Julie Zhuo – The Making of a Manager

Listen to podcasts on management

If books aren’t your style, the rise of podcasting has led to many experts giving away their knowledge for free through audio. Podcasts are the perfect way to get an up-close-and-personal experience with leaders.

There are different types to suit your needs. Interview style podcasts have a new guest each week which gives you access to many different voices. Others might take a more personal one-on-one approach, great for a manager seeking out a mentor. Here are some of the best podcasts to get you started:

  1. The $100 MBA
  2. The LEADx Show
  3. Happiness at Work

Watch videos on management

Another medium for you to learn from is video, perfect for people who prefer visual stimuli while learning. Youtube is home to many experts who can teach you everything they know about people management, and they do it for free.

You can find great mentors on Youtube, many of whom are multi-disciplined and also share books, courses, and lectures on people management. However, Youtube is a great platform to really connect with experts. Here are some of the best Youtube channels to get you started:

  1. Marie Forleo
  2. TED
  3. Tai Lopez

Develop active listening skills

Develop active listening skills

Active listening is a vital skill that all managers should learn unless they want to alienate their employees. Simply put, active listening means attentively hearing what someone is saying and responding in kind. You should be able to reflect and draw on this information later.

Make all criticism constructive

There are times when you need to critique someone’s output, perhaps they have produced work that clearly falls below acceptable standards. When this happens you need to be careful how you phrase things and avoid making this conflict personal. Only refer to the task at hand and not their personal traits. Aim to provide constructive advice that helps to build them up rather than tearing someone down.

Practice negative feedforward

One of the best ways to frame criticism is as negative feedforward. Usually, when criticizing, people will focus on past behaviors and offer feedback. This often doesn’t serve any purpose other than belittling someone. Instead, reframe things as feedforward and talk about how to do a better job in the future.

Engage in a course

One method of fast-tracking your education is to engage in a people management skills for managers course. You can find self-paced courses all over the web on websites like Skillshare and Udemy. Alternatively, you may be able to find a more traditional course at a college near you.

Work on your communication skills

Work on your communication skills

How you communicate with your staff can set the tone for the entire department. A manager with a bad attitude is going to infect their employees and this can ultimately stall productivity. Work on being a good communicator who promotes a positive and healthy atmosphere.

Communication is a soft skill which means that it may not come naturally to everyone. While your nature can affect things, there are ways to learn better communication skills such as learning about non-verbal communication. You should also consider how your written communication may be perceived by members of staff.

Make room for feedback

You should encourage feedback from your staff and be open to anything they have to say. Good ideas can go completely missed when employees don’t feel like their managers will be receptive to them. If you can make time for feedback, you might find new ways to save time and money. When this happens, make sure the right person receives praise from upper management.

Develop a reward system

Rewarding your people for a job well done is an excellent way to show your appreciation for their hard work. It can be as simple as dishing out praise when someone goes above and beyond. Alternatively, you may want to put in place a reward system, for example, if someone saves the company money, they could receive a portion of that as a bonus.

Mentor your people

Be a mentor to your staff, teach them what they need to know and then some. Be the kind of manager that leads by example. Approach every interaction with your staff as a two-way conversation. Treat them like real people instead of cogs in a machine. Be kind and fair in your dealings and encourage an exchange of ideas.

You should always be on the lookout for future leaders to take under your wing. When promotion opportunities arise, you can look at hiring from within, and if you can train your people to be the best they can be you can decrease employee turnover. People like to feel valued at work and mentor relationships can help retain skilled people.

Find yourself a mentor

Get yourself a mentor who can teach you as well. We spoke about how to find excellent mentors through podcasts and Youtube earlier, pick someone who resonates with you. Depending on your station at work, you could also seek out a mentor who holds a higher position than you. Observe how they treat staff and take notes on what they do well.

Choose your mentor carefully, pick someone who has a management style you’d like to emulate. Find someone who gets great results and is respected by their employees. If you look outside of work for a mentor, consider reaching out to an executive coach who will work with you to set goals and identify your weaknesses.

Bond with your team

Bond with your team

You should try to bond with your team on a personal level as well as a professional one. It’s not necessary to totally ingratiate yourself in their lives, but get to know them. Learn about their outside interests and engage with them. People are more than just their job and acknowledging this can create a wonderful atmosphere at work.

Be an organizational expert

Bad leaders are messy and disorganized which affects their performance and ability to effectively lead their team. When you’re disorganized this can bleed into your team and everyone can start picking up bad habits. Instead, you should try to stay as organized as possible by reviewing what’s not working every month or so.

Invest in ways to automate certain tasks, and use software to keep track of your to-do list. Host performance reviews and monthly check-ins to keep on top of your people and let them know you’re here to help.

Be patient with your people

Patience is a virtue, as they say. It’s never more true than when you are a manager dealing with a large team. Good managers can exercise an extreme amount of patience when their limits are being tested. You will need patience when you are dealing with conflicts, training new staff, or trying to solve problems.

A good manager who treats their employees with kindness and respect may find that people feel comfortable seeking further clarification from them. While it is important to nurture relationships in this way, your patience may start to wear thin. However, this is all in service of creating good work.

Conclusion

It might come naturally to you, or it could be something you have to work really hard for. However, gaining good people management skills will only make you a better and more compassionate manager. Since there are unlimited resources available about people management, digest as much as you can.

If something is not working for you, switch mentors or try a new style of management that better aligns with your nature. Aim to get the most out of your staff by creating a workplace that thrives on kindness, respect, and creativity.

The Top 17 Challenges that Managers Face When Attempting to Motivate Employees

Challenges Faced by Managers in Motivating Employees

In order to be successful in business, it’s important for managers to be able to motivate their employees. However, this is easier said than done, as managers face a variety of challenges when trying to motivate their teams.

In this blog post, we’ll take a look at the top 17 problems managers face when attempting to motivate employees today. We’ll also offer some tips on how to overcome these challenges. So, if you’re looking for ways to boost your team’s motivation levels, read on!

Top 17 problems managers face

  1. Finding dependable talent
  2. Employee turnover
  3. Change in job descriptions
  4. Uncertainty in future
  5. Tracking team productivity
  6. Training
  7. Motivating employees
  8. Challenge your employees without overwhelming them
  9. Empowerment in problem-solving
  10. Feeling undervalued and insecure
  11. Focusing on the negative
  12. Unavailable team members
  13. Toxic team members
  14. Dealing with different generations
  15. Team meetings
  16. Remote work
  17. Lack of trust

Finding dependable talent

1. Finding dependable talent

Hiring is a challenge for every manager. You need to find the right person with the right skills, experience, and personality fit. It’s hard enough finding one person who checks all those boxes, but it can be even harder when you have multiple openings that need filling.

The problem is that most employees are looking for something more than just a paycheck. They’re looking for an opportunity to grow their skills and learn new things every day. Unfortunately, many companies don’t offer these opportunities, which means they lose talented employees who leave soon after training is complete.

So, how do you attract top talent without breaking the bank?

You can do a couple of things to attract the employees you need. Start by removing the obstacles that are keeping top workers from applying for your open positions.

For example, if there’s a bottleneck in your hiring process, make sure to streamline it so candidates don’t have to wait around to be considered.

Also, consider establishing an employee referral program so that current employees can refer potential candidates that they know would be a good fit.

If you want to attract top talent, it’s important to make sure your employees are engaged and happy so let them get involved in the recruitment process.

Employee turnover

2. Employee turnover

There are a lot of reasons why people leave their jobs, from the company culture to low pay. But no matter what the reason is, it’s expensive to replace employees — especially talented workers. So how do you hold on to top talent?

It starts with creating a company culture where your employees want to stay and grow. That means providing opportunities for career advancement, challenging work, and clear expectations so everyone knows what’s expected of them. You also need to ensure your pay is competitive and fair, and that you treat your employees with respect.

Finally, make sure you have a plan for growth within the company since talented employees feel most engaged when they’re learning new skills.

3. Change in job descriptions

It’s incredibly difficult to manage employees when the job description keeps changing. This can be extremely challenging.

Too much change can create mixed messages for your employees who might be unclear about the task you want them to complete. This is frustrating for employees and it can take up a lot of your time as people keep coming back to you for direction on what they should be working on.

So what should you do?

The best thing you can do is stay ahead of the curve and present a clear plan for how your team will respond to these changes. Sit down with your employees and create a system for communicating where they stand in the company at all times. This way, everyone knows what’s expected of them and what the end goal looks like.

Uncertainty in the future

4. Uncertainty in the future

As a manager, you know that uncertainty can make it hard to get your team motivated and working at their best.

We all know that the future is unpredictable. So how can you motivate your team when there are no guarantees about what happens next?

The key is to explain exactly what your team needs to accomplish today, to create the best possible tomorrow. That means discussing with them how day-to-day tasks lead to long-term goals, and why they must keep moving forward even when there are no guarantees about what happens down the line. Reassure your employees that their hard work will pay off in the long run.

5. Tracking team productivity

As a manager, it can be hard to track your team’s productivity, because you have to juggle so many different responsibilities. You need an easy way to ensure that everyone is doing their part and contributing as much as they possibly can.

The easiest way to do that is by implementing a software solution like Teamly. Teamly provides a feature that allows you to monitor the progress of your staff while also providing them with a clear route to achieve outstanding results.

Teamly is designed with managers in mind so it can help you share important information about company goals and key metrics, which your employees can check at any time so everyone is on the same page. You can also set up check-ins to ensure everyone is on the same page and making progress.

It’s such a powerful way for managers to keep their team motivated and moving in the right direction.

Training

6. Training

As a manager, you know how important it is to train new employees. You want them to be productive as soon as possible so that the company can make money and grow.

But training takes time, especially if your team has never worked together before or if they’re coming from different companies with different methods of working. It’s hard for managers because there’s no one-size-fits-all solution to training an employee.

Every company is different and it’s important to find the right training solution for your specific company. But in general, the best solution is to prioritize training for new employees.

Give them access to the tools they need so they can get up to speed quickly and implement new ideas on the fly. Since every new hire is different, you have to address their unique needs with custom training sessions.

This way, they’ll be ready to take on their responsibilities right away instead of making major mistakes that will take you and your team more time to correct.

7. Motivating employees

It’s hard to motivate people. Even if you have a clear vision of what needs to be done and how it should be accomplished, getting your team members on board can be challenging.

One reason is that motivation doesn’t come from the top-down; it comes from within. People need to feel inspired by their work for them to put forth an effort, which means that managers need to know how best to inspire those under them.

In short, the key is to address the individual needs of each member of your team.

Instead of treating everyone like they’re interchangeable parts, make sure you understand what motivates different types of people and how best to communicate with them. The best managers are ones who know their employees as individuals, which means knowing how to motivate each person properly.

8. Challenge your employees without overwhelming them

As a manager, you have to be able to motivate your team without being too pushy.

The best managers know how hard it is to strike the balance between challenging employees and overwhelming them with tasks.

It’s easy for new bosses or those attempting to modify their management style to jump from one end of the spectrum, where they micromanage every aspect of an employee’s workday, to the other, where they don’t push their team and simply let them do whatever they want. Neither approach is ideal.

The best managers know how to walk the line and give their employees enough guidance without taking over for them. When you micromanage, you take away a lot of your team members’ autonomy which can make them resentful and less likely to go above and beyond for the company.

But when you don’t give them enough guidance, there’s a very real chance they will make mistakes and fall behind. So it’s important to give your team members the right amount of challenge without overwhelming them with too much work.

For example, try breaking down tasks into smaller pieces so that employees don’t feel overwhelmed by everything on their plate. This way they’ll be able to accomplish more and feel good about their accomplishments.

Empowerment in problem-solving

9. Empowerment in problem-solving

As a manager, it’s never easy to give up control.

It’s your nature to solve all of the problems that come your way since you have more experience than everybody else. Plus, it feels good to be the one who comes up with solutions for other people’s problems because you feel useful and appreciated.

But this is the opposite of empowerment, which is all about giving up control.

It’s important to let go of your need to come up with every solution and instead empower the other people on your team by giving them the tools they need to solve problems themselves. This will not only make them more engaged in their work, but it will also help you be seen as a manager who is capable of leading their team to success.

10. Feeling undervalued and insecure

Your employees have egos. They need to feel appreciated and valued for their contributions to be motivated to stick around. If they don’t feel valued, there’s a good chance they’ll leave the company which will put your team behind in terms of productivity levels.

This is one reason why you must communicate with your team. When you don’t give feedback, employees start to feel insecure and undervalued.

So it’s important to be proactive about your communication so that your employees feel confident in their work and don’t have to worry about being under-appreciated. It’s easy for managers to get caught up in all of the daily tasks on their plate without giving any thought to how their employees are feeling, but this is one way you can lose motivated competent staff.

The best way to communicate with your team is to take into account what they value and how you can deliver it in a way that will make them feel valued.

11. Focusing on the negative

Team members who are fixating on the negative can be a real drag. Not only do they ruin the office morale, but their pessimistic attitudes can also start rubbing off on other team members. You don’t want to discourage your employees from being open and honest about their feelings, but there is a difference between venting and constantly complaining.

While it’s important to let team members know that you’re listening, it’s even more important for them to understand that it’s more productive to focus on the positive.

Your team members don’t want to hear why something won’t work or about all of the flaws in an idea. Instead, they want to hear how you will make things happen and how you’re going to solve problems together.

So balance out your team member’s negativity by showing them what you’re planning to do and how it will benefit everyone.

Unavailable team members

12. Unavailable team members

Have you ever had this happen to you? You send a message to your team member and never hear back. This can be incredibly frustrating because you won’t know if they’ve received your message or if they’re ignoring you.

Unfortunately, it happens often in the workplace, so it’s important for managers to keep in mind how to prepare your team for what the expectations are, in terms of their response time.

This can easily be executed on the front end of your employees’ orientation by communicating with them about how quickly you expect to hear back from them and what is an acceptable amount of time.

What happens if they don’t meet the expectations that were set up at the beginning? This can lead to a number of different problems and frustrations on both ends, which is why it’s important to establish response times right away.

It’s also a good idea to avoid waiting until there is a problem before you address it. Confronting it quickly and transparently will make your employees feel respected, which could prevent them from feeling undervalued in the future.

Toxic team members

13. Toxic team members

It can be hard to pinpoint who’s affecting your team’s morale, but it’s important that you address the problem immediately. Toxic team members can lead to a number of problems, such as decreased productivity and emotional burn out in the rest of your team.

It’s important to confront toxic team members because their negative attitudes can spread like wildfire if you don’t actively try to prevent it from happening. It’s almost impossible to address this without having an open conversation with them, so coming up with a solution to the problem is important.

If they don’t think their attitude can change, you may need to make a tough decision and let them go. It’s not easy doing this because you want to do everything in your power to help team members grow and succeed. That’s why it’s important for managers to have open communication with their team members in the beginning so they can help them succeed. However, if your toxic team member is not willing to work on their attitude, this might be your only choice.

14. Dealing with different generations

Bridging the gap between different generations in the workplace is an ongoing challenge for managers. Not only do you need to be aware of how each generation interacts with your team, but you also need to be able to adapt and change in order to keep everyone engaged and productive.

Generational differences will always exist in the workplace, that’s why it’s so important for managers to pay attention to the working styles of each generation.

For example, if you have a Millennial team member who doesn’t want to communicate regularly in person with their manager, this might cause a problem. Millennials are known for wanting more flexibility and independence than other generations because they value working on teams and love collaborating.

If you want to make sure you are providing this for them, it might be a good idea to meet up with them in person once a week.

As managers, we need to roll with the punches, even when there are generational differences present in our teams. The key is not to fight them but rather adapt and learn how to work with them in a productive manner instead.

Team meetings

15. Team meetings

Meetings can make or break a team’s productivity. If your meetings lack purpose, it’s likely that you will lose your employee’s attention and they will disengage.

However, if you make sure your meetings have goals and intention, your employees will most likely stay focused and engaged.

Additionally, try to avoid going too long with your meetings. People have a limited attention span and if you keep them in a meeting for too long, they will start checking their emails or even daydreaming.

Also, try to keep everyone on the same page and avoid going over old information again and again. If you do this, you are wasting time and your attention span will be limited even more. Go around the room to make sure everyone is on the same page instead.

Keep in mind, if your team members feel like they are unable to contribute during meetings, it might be a good idea to let them send their input through email instead. This can give them time to think about what they want to say before adding their opinion, making it more detailed and thorough.

Having meetings with your team is an incredibly important part of being a manager because it builds trust by creating consistency.

Remember that running a meeting isn’t an easy task – it takes preparation, creativity and patience. If you plan your meetings in advance, make sure the goals are clear and concise.

How often should you have meetings with your employees? It depends on what you’re discussing and how often, but it’s always a good idea to meet with your employees once or twice a month.

This can help keep everyone motivated and on the right track when it comes to their work, which is why you need to take this responsibility seriously.

Remote work

16. Remote work

Remote work can be a great way for employees to have a flexible schedule and work from home. However, it isn’t always as successful as you might imagine.

If your team member is planning on working from home every day, you need to make sure they have space and time to do so. The last thing you want is for them to have a bad work-life balance because they are trying to fit too much into their day.

You also need to make sure they have the technology required to do their job from home, such as a computer and internet connection.

Additionally, you might not be able to trust them if they aren’t in the office with you. You don’t want them to slack off or not come in when they are needed.

It’s important to create specific goals for your remote employees and make sure they are aware of what you expect from them while they work remotely. You can even schedule weekly meetings if necessary.

Remote workers might be the future of the workplace, but it is crucial that managers make sure they are meeting their expectations.

17. Lack of trust

Trust is the foundation of any relationship and as a manager trust is your currency. If your team doesn’t trust you, it’s hard to get anything done.

There are a few ways you can build trust with your employees. One of the most effective ways is to create a transparent team culture. If your employees know what the goals of your company are and that you have their best interests in mind, they will be more likely to trust you.

In order to do this, let them know how the different parts of the company work together and show them how their role contributes to the bigger picture.

Additionally, never gossip with your employees. If you have to talk about someone, keep it professional and private. Gossiping can result in a lot of problems for you and your team, so try to avoid it at all costs.

Another way to build trust with your employees is by being transparent when making changes in the company.

If there are any plans to change the structure of the company, be open with your team about them. They need to know what’s happening so they can adjust accordingly and continue doing their best work.

Conclusion

As a manager, you face challenges every day. Knowing what to expect and how to address it is the first step toward being prepared. With information and a plan of action in today’s business climate, overcoming uncertainty with facts and a plan of action is critical. Hopefully, this post will help you acquire confidence in your abilities to tackle these problems.