How A Supportive Company Culture Can Reduce Turnover And Help Your Team Flourish

Supportive Company Culture

Building a supportive company culture that genuinely makes a team feel safe and valued is one of the biggest challenges facing the workforce today. The COVID-19 pandemic has permitted employees to examine what they truly value from their employer and what options are possible if they no longer feel appreciated.

An estimated 4 million people left their jobs in July 2021 with that number steadily increasing since then (Source: US Bureau of Labor Statistics). According to the Harvard Business Review, the resignation rate is higher among mid-career employees between the ages of 30-45. Although there may be other factors contributing to the “Great Resignation” amongst this particular cohort, more and more have discovered that workplace culture holds significant influence when it comes to engagement, motivation, and retention.

To create a supportive company culture where everyone on the team feels included, safe, and encouraged to use their unique abilities and perform at their best, we must first examine what it truly means to have this type of positive work environment.

What does it mean to have a supportive company culture?

Having a supportive company culture is more than just the words embedded into a company’s mission statement.

Fostering this type of environment requires intentional action from everyone within the organization, a vision the whole team can rally behind, a code of conduct that reflects honest beliefs and the essential philosophies the company holds to, and a continuous drive to learn from each other and grow as a unified team.

In other words, the company must have a set of core values they truly believe in. They must operate within these values and reflect them in their attitude and work product. It isn’t enough to haphazardly throw around the phrase, “We promote and encourage a supportive workplace culture” in recruitment-related efforts or internal company communications. Prospective and current employees can feel when it lacks sincerity. To have a truly supportive company culture, this sentiment must be felt, acted upon, and realized. It starts with the leaders and managers and trickles down to everybody else.

Everyone on the team needs to not only see the vision but also be moved by it in order to work towards the company’s goals. Employees must feel valued and recognized in their work efforts to be able to continuously contribute to the objectives. And the team must be supportive of each other, which means celebrating wins and problem-solving mishaps together in equal measure: with a positive and collaborative attitude.

Don't have a supportive company culture

What Happens When You Don’t Have A Supportive Company Culture?

What would happen if our work environment lacked these essential elements and became a toxic culture? We now understand what a supportive company culture should look like and how it should operate, but it’s just as important to recognize the symptoms of an unhealthy environment in order to decipher what changes are needed to improve the situation.

Here are just some of the red flags to look out for that suggest an unsupportive company culture may exist:

  • Constant gossip and drama. While drama and gossip can feel nearly unavoidable in teams composed of vastly different personalities and levels of experience…but the difference is when the drama is constant and the gossip insistent. It dampens the teams’ perspectives of one another and could eventually lead to workplace bullying if not dealt with appropriately. Communication is often laced with passive-aggressive comments, negative body language, and unwillingness to fully collaborate. If an individual comes to work thinking what drama will be going on this time, it’s one of the most glaring signs of a toxic work environment.
  • High turnover. Employees leave their positions for a number of reasons, but experiencing high turnover means a constant revolving door of new employees and seasoned team members leaving more frequently for better opportunities. According to SHRM, nearly one in five employees that left their job in the past five years stated that culture was the reason why. Not only is high turnover a hit on morale, but it can cost companies upwards of $223 billion in recruitment efforts, wages, and labor.
  • No participation. An unsupportive company culture usually suggests that most people on the team are feeling burnt out, anxious, or even depressed about their situation. In other words, everyone is in a bad mood and is likely to approach different scenarios at work with a poor attitude. For example, let’s take a team that’s struggling with workplace culture and examine their weekly Friday meetings. After any important updates are disclosed, the director tries to bring the team closer together by asking what their weekend plans might be. Instead of generating smiles and alleviating some of the formality behind a team check-in, the question is met with an awkward, heavy silence. No one wants to speak or divulge what their personal plans are, and conversely, no one is particularly interested in hearing about it. When the team feels low energy, unenthusiastic, and less motivated to participate in even basic meetings, this is a red flag.
  • Fear. A supportive company culture promotes psychological safety — the belief that you will not get punished or humiliated for making mistakes, asking questions, or being in disagreement. When people are fearful of having different ideas or clarifying questions, their growth is stunted as employees and ultimately lessens their potential to be truly innovative. A persistent fear of making a mistake at work can also lead to the team not taking accountability and developing the habit of rampant finger-pointing.

All these symptoms together can work against the supportive company culture that you’re trying to cultivate.

Workplace Culture Impacts

What Impacts Workplace Culture?

To understand how to create a supportive company culture, we must also examine the building blocks that make up this particular environment:

  • Leadership/Management – Cultivating a workplace of positivity starts at the top. Leaders must reflect their values in everything they do such as their communication (verbal, nonverbal, and written), interactions, decision-making, recognition, and relationship-building. Leaders and management must earn the trust of their team in order to carry out the company’s objectives.
  • Core values – This is the code that a company lives by and must be carried out in all workplace practices, policies, and philosophies. Core values are the cornerstones that reveal where the company is headed and how they’ll get to its destination together. They’re authentic, deeply ingrained, and aspirational principles that can create true alignment within a team.
  • People – It’s all about the people you bring onboard your team. While we want to have the best talent and experience on our roster, it’s important to not forget about other factors that can heavily impact a team’s success. These are called soft skills and include behaviors such as problem-solving, teamwork, critical thinking, communication, and time management. For example, you can hire a candidate with a huge amount of technical skill, but over the course of time, it becomes apparent that they lack any interpersonal skills such as timely responses in their communication. This can create miscommunication for all those involved and add to any existing tension within the team. Sometimes the value of a person’s soft skills, beliefs, and personality may outweigh the need for a more experienced candidate.
  • Physical EnvironmentIn a study about the influence of the physical work environment on employees, it has been shown that the conditions of the workplace environment such as noise, temperature, and lighting have a direct impact on productivity and concentration. This is an extra layer that must be accounted for in order to have a supportive company culture. What does the office look like? How are common areas being used? Is there plenty of meeting space? Is it conducive to the work they’re doing? The work environment should encourage the team to perform to the best of their ability, which includes giving them the resources they need in order for their jobs to be done effectively. This is especially true with a large number of employees preferring a fully remote or hybrid work schedule.
  • Communication –  Having a collaborative form of communication is an essential part of having a supportive company culture. Leaders who communicate frequently with their teams, include them in their decision-making, and use meetings with careful purpose and intention are cultivating a work environment that shows their employees how much they are valued. When individuals feel like they can communicate with their colleagues and managers, they are more likely to feel empowered to collaborate.

Understanding how these pillars of a healthy workplace fit together can help you create a supportive company culture.

Create A Supportive Company Culture

How To Create A Supportive Company Culture

  • Revisit the mission statement. Think about how mission statements are usually created. Several people are brought into a room and asked to come up with a few ideas that will eventually be simplified into a single statement intended to align the entire business. Everyone then votes on their favorite. But do your people truly believe it? The mission statement needs to get everyone on board to see what comes next. Does it truly reflect the company’s values? Is one sentence enough? Are people excited about it? These are the questions you need to ask yourself when you revisit the statement. You might even find yourself wanting to create a true vision for the company that everyone can get behind.
  • Practice workplace empathy. This is one of the most important things you can do to improve relationships and encourage high performance. Having empathy in the workplace means you can identify someone else’s feelings and practice compassion during the good times and the bad. Empathy is becoming an essential soft skill in leadership positions, especially with the reverberating effects of the pandemic. It’s about the connections you build and the safety you create. If people feel cared for, they are likely to reciprocate with loyalty and motivation to get their job done and go even above and beyond their normal essential functions.
  • Build trust. According to the Harvard Business Review, employees at companies that are considered “high-trust” report 74% less stress, 50% higher productivity, and 40% less burnout. Basically, trust in the workplace matters. If your team trusts each other, the collaboration will be easier, work will get done quicker, and respect amongst peers will be higher. To cultivate a positive employee experience that retains your top performers, foster a work environment built on trust.
  • Encourage regular, honest feedback. Employees want to be heard. They want to know that their feedback matters, and that it’s important enough that action will be taken. Without a proper cycle of feedback, the company may not know what’s not working or what needs to be changed in order to foster an employee’s growth. It’s not always easy to provide honest feedback, particularly if things aren’t going well or if there are ongoing issues. This type of discussion needs a safe, inclusive space that encourages productive feedback. As a result, the team will feel more satisfied that their voices were heard.

Work-life balance

  • Prioritize work-life balance. Work-life balance is an important part of having a supportive workplace culture as this can prevent the possibility of burnout due to long or odd working hours. Increased responsibilities as a result of poor work delegation can leave even the best employees feeling depleted and resentful. It’s essential to establish this balance for health and to increase overall engagement. When the team is given the time to reset and return to their work with a fresh perspective, you’ll see a drastic improvement in the quality. The team will also be more likely to stay with a company that values a work-life balance.

Build A Supportive Company Culture That Members Are Proud To Be A Part Of

Positive work culture is built on the foundation of trust and respect. To truly support one another in a way that encourages collaboration and improves the quality of the work product, we must foster an environment that elevates everyone, sets them up for success, and practices genuine empathy.

Use these techniques in the workplace to build a supportive company culture you can be proud of.

11 Timely Tips on How to Manage Distributed Teams

Manage distributed teams

Despite ample time, many leaders are still struggling over how to manage distributed teams.

Over the last few years, organizations—from the smallest to the largest—have been forced to reassess and rework long-standing work paradigms. COVID sent employees home, separating teams and changing work patterns. And while many businesses are beginning to demand employees return to the office, there is intense pushback.

Teams have proved they can work successfully, and often more productively, from their own homes. In that case, why should they return to the longer, more stressful days of the commute?

A power struggle is raging. And despite what side you’re on, the side of the team member wanting to continue to work from home or the employer who wants them back in the office, you should prepare for what comes next.

For the employer, that means you need to stop wondering how to manage distributed teams and learn how. Because for some, there is a very real chance the new work paradigm is here to stay.

The Trend Toward Distributed Teams

The Trend Toward Distributed Teams

Before jumping into how to manage distributed teams, it’s a good idea to look at their history. It’s not just the phenomenon of COVID-19 that introduced the workforce to this type of team, the pandemic simply accelerated its adoption.

Simply put, a distributed team is one that’s made up of employees who don’t come together to work at one or several central locations. They can be spread around the globe or work in fairly close proximity.

And don’t be confused about remote teams or distributed teams. The difference is more than semantics. Just because they both work from a satellite office—in this case, their home—and they both work virtually; they are not the same

A true remote team has members who work from their home office and members working from a physical headquarters. On the other hand, a distributed team has no physical office, and the members of the team can be spread near or far. Essentially, they’re a hybrid model. And perhaps that’s what makes them a challenge, leaving so many businesses wondering how to manage their distributed teams.

We can look back as far as the 1950s and ‘60s for modern-day examples of distributed teams, which seems remarkable, given the lack of technology at the time. In the book Distributed Teams: The Art and Practice of Working Together While Physically Apart, author John O’Duinn stated that two companies, CompInc, which was founded in 1957, and Freelance Programmers, founded in 1962, were both distributed. Both were in the tech industry—such as it was back then—and part of their hiring process was ensuring that candidates had a working telephone in their homes.

Yes, you read that right. A job requirement was having a landline at home.

Since then, thanks to the technology that Industry 4.0 has brought us, there has been ongoing advancement in the adoption of such teams—with a significant push in the last few years.

Distributed Teams are More Popular

Distributed Teams are More Popular Than Ever

Let’s remove the pandemic from the equation. Yes, it’s been a driving force in the push towards making and managing distributed teams, but even before then, they were becoming more mainstream. What started as something popular in tech was hopping industry boundaries.

There are several reasons for their growing popularity.

  • Regardless of where we are, we have the technology to instantly connect
  • Finding the right talent may mean looking beyond the city where a company has offices
  • Employee retention could involve offering them flexible work options
  • Competition is fierce in today’s business environment. Distributed teams can be more agile, able to respond to customer and client demands faster than ever.

However, despite such a long timeline—from the 50s until today—the question remains. How to manage distributed teams?

Thankfully, the answer isn’t shrouded in secret. The steps involved aren’t all that different—in principle at least—then how any other team is managed.

11 Tips on How to Manage Distributed Teams

Understandably, some leaders may have a hard time wrapping their heads around managing distributed teams. After all, as stated above, there are long-standing paradigms around how work should be carried out.

Assuming someone didn’t work in retail, at a fast-food joint, or the zoo, like good little drones, everyone filed into their office cubicle in the morning. And people wonder why America is dealing with the Great Resignation. Because that mindset just isn’t working anymore.

There’s a new paradigm in town so it’s time your company learned how to manage distributed teams.

1. Find and Hire the Right People

All you need to do is look at the cross-section of workers who were forced home at the beginning of the pandemic. While some thrived, others began to die inside, missing in-person, human interaction.

So part of your selection process must be choosing the right people—those who can and will be productive while working remotely. Also, understand that it takes self-discipline for employees to manage themselves at home.

Find and Hire Right People

The home office can have as many distractions as the corporate office—they’re just different distractions. You need to know that distributed team members can withstand the temptation of the TV, those mid-afternoon naps, or mornings when it’s impossible to get out of bed. Or accept they can work around their distractions and still get their work done.

How do you find these people? Look to their past. Have they proven they can be productive from a home office? Can past employers or clients testify to their output despite the TV, the bed, or even the laundry? Then you’ve found your unicorn—except these people aren’t as hard to find as that mythical beast. They’re everywhere.

2. Define Your Expectations

Don’t be vague and most certainly don’t expect your employees to somehow read your mind. Miscommunication at work is already a problem when speakers are face to face. It’s further exacerbated when communication is via email.

Take into consideration the diversity of your team— for instance, their work experience or cultural background. Some will have worked from home in the past, but it may be a completely new scenario for others. Be sure to make allowances—at least in the short term—for that, but everyone on the team needs to know what’s expected of them.

It’s up to you to set deadlines and measurable goals along the way. Failure to do so can result in poor performance and projects that veer off-path. In this case, less isn’t more. The reality is, you’ll likely need to over-communicate team goals—when you onboard and again, every time you review team performance and lay out your next steps.

Communication & Collaboration Tools

3. Select Appropriate Communication & Collaboration Tools

Gone are the days of the pioneers of distributed teams. Those companies back in the ’50s and ‘60s that only had a single landline to communicate with.

Don’t assume that once you’ve provided your team with a means to communicate with each other—perhaps a company smartphone—you have done enough. If you want to know how to manage distributed teams, know this. The lack of software or even the wrong software can have a huge negative impact on their ability to be productive. That really shouldn’t be too surprising.

And realize that communication and collaboration are two different things. A radio announcer can read out a PSA which you hear but can’t respond to and it counts as communication. Collaboration involves more than a speaker and a listener. It’s multiple parties who come together collectively to accomplish a goal.

The tools you use should make that possible.

4. Hold Regular Meetings

In line with the above-mentioned need to communicate your expectations, regular meetings are essential. And this means meetings with the entire team as well as one-on-one.

Make sure you prepare for your meetings—meaning have an agenda and stick to it. Meetings without a purpose or goal simply waste time and damage productivity.

Use this time to actively listen to any concerns and try to find solutions.

5. Make Sure Your Team Has Some Fun

While you may want to incorporate a little fun into your scheduled meetings, plan for some non-work interaction.

Depending on how spread out the team is, you may be able to bring them together for social activities. If possible, make this happen because it’s an important step.

When you manage a distributed team, you need to provide them with something like a water cooler or breakroom where office staff congregates and chats. So use the collaboration tools you already have and give your team time to socialize and to build team spirit.

This type of interaction that isn’t related to work can help build strong teams.

Don’t Fall Back on Email

6. Don’t Fall Back on Email

Yes, email is convenient. Certainly, not the breakthrough in communication that it was decades ago, but it has its use. Just keep email in its place because, in reality, it is one of the worst forms of effective communication. In fact, it might not be too much of a stretch to say it isn’t effective at all.

As a collaboration tool, email is a complete fail. Even if you use a program that allows you to sort “conversations” into threads where you can nest them together, email wasn’t designed for collaboration. Email is just the digital form of snail mail.

Remember point # 3 above about choosing the right collaboration and communication tools.

7. Track Results, Not Hours

Some of you wanting to learn how to manage distributed teams may be micromanagers, so this one is going to be hard to choke down.

Unless you’ve somehow added spyware to your team member’s computers or had cameras set up around their homes without their knowledge, you don’t know what they do with every hour of their workday.

You don’t need to know what they do every hour of their workday. You may need to repeat that over and over again like a mantra before it sinks in, but you need to learn and accept it.

Results are the end-game. If your team is productive and meeting deadlines, don’t focus on where they are and what they are doing during “normal working hours.” Their normal hours may not be the standard 9 to 5 of the corporate office crowd.

Response Time Rules

8. Set Response Time Rules

This may be a bit more difficult for teams spread across time zones, but you should have some sort of asynchronous communication rules in effect.

Everyone has a guideline around how much time can pass before you respond to a message—no one is expected to reply at once.

This doesn’t mean you’re asking your employees to be available 24/7, it simply means that if a message is sent via one of the teams’ usual channels there are expectations around when to expect an answer.

For example, there may be a guideline that team members should be checking for messages at least every two hours during the workday. This means that what is meant by “workday” needs to be established and those boundaries need to be respected.

How does this benefit everyone?

Members of the team can focus on work without constantly checking their communication tools. Fewer distractions translate to increased productivity.

9. Establish Clear Workflows

Clear workflows will be especially essential when you have teams spread across time zones.

One of the positives of having teams in different parts of the world can mean quicker response times. But it can also slow down a team as one member in one time zone waits for a task to be completed that’s in the hands of someone a time zone behind.

To keep a project on time and every stage of it in sight, use workflows and the appropriate project management tools.

10. Schedule Regular Check-Ins

In the physical office, managers and team members have the opportunity to walk into someone’s office when they have a question or see something that could potentially be an issue.

In a distributed team, it will be necessary to create those moments. This isn’t a meeting or social time, and it’s not hovering or micromanaging. It’s a way to stay connected, share feedback, and build rapport.

Celebrate the Wins

11. Celebrate the Wins

They don’t need to be big, end-of-project wins. They could be milestones met along the way, whether individual or corporate.

Even if they’re just shout-outs, celebrating wins brings a team together, fosters team spirit, and helps members feel invested.

Conclusion

Remote work is fast becoming the new norm, so learning how to manage distributed teams is critical. Yes, there are challenges, but the benefits are real.

One of these benefits is the ability to attract and retain the top talent—talent that often isn’t in your city or maybe even your country. And once you’ve onboarded someone, your job has just begun. As you’ve seen above, there are several steps you’ll want to take to build a strong, productive, cohesive team.

You can’t manage your distributed team as you would a traditional team. From the very foundation of how you communicate and collaborate, to the tools you use, and how you manage your workflows and projects, your role is different.

They say that only the strong survive, and in a quickly changing world that may mean changing the way you work. For example, leading teams that have more agility than ever before—more flexibility than ever before.

The Ultimate Guide to Improving Employee Productivity

Improve Employee Productivity

Introduction

When it comes to improving productivity, there are no silver bullets. It’s not possible to apply a single trick (say, installing the hottest new software) that “cures” productivity within your organization.

The reality is that there are hundreds of ways you can improve employee productivity. Some of them are massive, some are small, and the benefits of every single one compound. And don’t worry—we’ll cover all of the most effective ones here.

There is also a certain hierarchy to productivity change. Changes at the employee level are most popular. However it’s also possible to adapt the philosophy of an entire organization and create a dramatic, if less direct, improvement to productivity this way. Sometimes implementing organization-wide changes makes employee-level changes even more impactful.

What we’re saying is that no solution works in isolation. And even if it did, aggregating gains is much more powerful.

How to get the most value from this guide

Any company can make ingrained productivity and efficiency part of its DNA.

Not with quick hacks (though we will recommend valuable tools later) but through considered, systematic changes—both psychological and practical.

So if you want maximum productivity, implement as much of what you read as possible. This article is the result of extensive research, analysis and personal experience. It’s long and it’s thorough and if you can apply these principles consistently, you will make high productivity the standard for your entire company.

But before we launch into transforming your workforce, we need to get on the same page.

It’s crucial to address a few misconceptions about what productivity actually is and what it means to truly be productive. (Hint: it’s not about working 100-hour weeks and tanking coffee.)

It’s all far more boring, simple, and effective than those things.

Don’t have time to read the full piece? Here are the three hardest-hitting, most transformational sections you have to read:

  • Stop maximizing “chair time”
  • Control interruptions
  • Optimize meetings

But if you want to build a company with productivity in its veins, read this piece from top to bottom and implement everything you can. It will add the perspective and context needed to spearhead massive productivity growth in your business.

Understanding Productivity and Combatting Misconceptions

Misconceptions about productivity

#1 Productivity is doing things faster

Someone needs to stop giving internet gurus and copycat bloggers access to keyboards. This idea that efficiency is “a measure of how quickly assigned tasks are completed” is archaic and overly simplistic.

Those who complete the largest volume of tasks in the shortest amount of time, every day, are rarely the most productive.

Productivity is better defined as sustained effort over the course of the day or week: it is getting important things done consistently.

❌ Productivity isn’t getting more things done each day.
✔️ Productivity is getting important things done consistently.

This is the first major misconception about productivity. Your goal for employees should be having them consistently tackle important tasks. Not with the explosive power of a sprinter, but with the steady pace of a marathon runner.

Why consistency beats quantity

Why consistency beats quantity

When presented with two routes, humans take the easiest one by default. The reason? Getting things done feels good. That little dopamine kick when you score something off your to-do list? Marvelous.

Humans are also spectacularly prone to building up daunting tasks in our own heads: the longer we leave that important job, the bigger and scarier it gets.

By shifting the focus from doing any old task faster—and instead focusing on completing important tasks consistently—employees might not tick off 80% of their to-do list in 2 hours. What they will do is complete a higher percentage of the tasks which add the most value to the business.

Chair time correlates with high-performance

#2 Chair time correlates with high-performance

There are endless studies showing that modern knowledge workers are productive less than half the time they’re in office. About 3 hours a day, on average.

Part of the problem is that we value chair time so, so highly. Companies and individuals are obsessed with the idea that being present at your desk from 8am to 5pm makes you a contributor. And what about those 7am to 7pm superstars, grinding away every day?

Grinding is fine if it’s a choice. Creating a culture of “working” late every day is not. It’s not only unhealthy, it’s extremely detrimental to productivity because it’s simply not possible to focus for that long without regular rest and breaks. Plus, those employees probably spend large parts of their day reading the news, chatting to friends, or scrolling social media.

But hey—they’re at a desk!

#3 Productivity is all about adding more good stuff

When you want to lose weight, you don’t counter the post-dinner cheesecake by also drinking a fruit smoothie—you simply drop the cheesecake.

It’s the same thing at work. Most people and organizations look at productivity the wrong way: they search for hacks to supercharge their activity and unlock superhuman performance.

Rather than pushing the ceiling, they should be raising their floor.

Much of this article will focus on how employees can stop eating the cheesecake: addressing the underlying lack of productivity to unlock bigger productivity gains and deeper focus. It’s productivity by omission, and it’s important for organizations and managers to recognize its importance.

There’s an adage that goes, “The easiest way to make money is to not spend it.” Well, same goes for work: the easiest way to become more productive is to be less unproductive!

It’s only once we’ve achieved this that strategies for bolstering efficiency and concentration become truly valuable.

Employees can be productive all day long

#4 Employees can “be productive” all day long

There are actually two problems here:

  • First, our definition of productivity is usually bad (like hurtling through tasks at breakneck speed or getting maximum chair time…)
  • And second, our terrible habit of assessing “productivity” on too short timescales

Here’s what we mean by that.

Imagine the manager is patrolling the office. She sees Brian with an Excel spreadsheet open, while Marta is drinking a coffee and reading The Economist.

Our always-be-working culture makes us think that Marta is a slacker while Brian is hustling away. But if Brian has been staring at that spreadsheet for 4 hours while regularly checking his phone, he’s not actually accomplishing anything. (This, by the way, is extraordinarily common.)

But if Marta has just eaten, knocked out the biggest hurdle of the day, and is sensibly recharging with a mental break from work (coffee + magazine), she’s actually having a far more productive day.

Timescale is important. We can’t rate productivity over an hour; there’s too much variance. And by our improved definition (completing important tasks consistently), productivity won’t always look like “hard work”.

Looking over the course of an entire day, we can assess productivity much more clearly. The employee who manages their time well and sustains a high average work rate (in this case, Marta) gets their full credit.

(We’ll revisit the idea of measuring productivity—and whether you should try to—a little later on.)

How productivity change occurs

Before we jump into the practical, actionable productivity transformations, we want you to understand how productivity change actually occurs and how this will impact your organization.

Productivity Accumulates Over Time

There is no more powerful concept in productivity optimization than the aggregation of marginal gains. Or in other words: small changes add up.

We touched on this already, but wanted to back it up with an example. When revered performance director Dave Brailsford was hired as head of British Cycling, marginal gains was his thing. His team constantly hunted for gains wherever they could be found—even if they were tiny.

“The whole principle came from the idea that if you broke down everything you could think of that goes into riding a bike, and then improve it by 1 percent, you will get a significant increase when you put them all together.”

This process turned a below-average cycling nation into the most dominant and successful racing country in history, winning virtually everything for an entire decade. It’ll work for you, too.

What this means for your organization

We’re going to share a lot of extremely impactful, implementable advice in this article. Changes like optimizing meetings and controlling interruptions have obvious and rapid value. Other points may seem less obviously useful, but they all add up. We want you to remember this philosophy of aggregating gains and apply as much of what you read as possible.

Between all the tips we share in this piece, it’s not a matter of if your teams get more productive—it’s simply a matter of how much.

Changes at the organizational level

Changes at the organizational level

Most productivity advice starts at the employee level—how to manage time, controlling distractions, taking ownership for deadlines and so on. And we’re going to cover these points extensively.

But it’s also crucial to recognize the enormous productivity gains which can be made at the organizational level. Changes to company culture and processes that have cascading effects throughout the company.

The first and biggest of these changes is addressing everything that’s wrong with our ingrained, archaic 40-hour work week. Amid the pursuit of heightened productivity, organizations are redefining work structures, with a notable shift towards embracing the Employer of Record model. Unlike the conventional 40-hour work week, EOR introduces flexibility and efficiency, prioritizing outcomes over rigid time frames. This innovative approach fosters a dynamic collaboration between employers and employees, emphasizing results rather than micromanaging hours. By incorporating EOR into the organizational culture, companies not only adapt to the evolving workforce landscape but also nurture improved work-life balance, heightened morale, and sustained productivity gains. The move towards EOR signifies a commitment to progress and a forward-looking strategy in cultivating a highly productive and engaged workforce.

Stop maximizing “chair time”

Here’s the most challenging statement in this article: the 40-hour work week is the biggest employee productivity drain in your business.

The vast majority of professionals are paid salaries built around hourly rates: an employee works 40 hours a week to take home $50,000 a year. And since this has been the norm for a hundred years, most of us don’t question it.

Well you should question it. Because by doing away with this rigid, outdated model, you can cultivate happier, more creative and far more productive employees. Let’s discuss how you can replace this with a better system.

Implement a system that works for your people

Most companies hold regular planning sessions between managers and employees:

  • Here are your objectives for this week/month/quarter
  • What do you want to achieve?
  • How will you be allocating your time?

Through mutual discussion, a set of goals and outcomes is agreed for the upcoming period. The goal is to make sure employees know what they’re doing, have a clear purpose and contribute value to the company. Where in all this do 8-hour, 5-day weeks seem necessary?

As Cal Newport, one of the world’s pre-eminent productivity researchers, says: it would be “arrogant and ahistoric” to assume that the current approach to work is best. Here are some common alternatives to the standard 40-hour (or 37.5-hour) work week, each of which has been shown to create more stimulated, driven, and productive employees:

  • The 4-day work week (without lowering pay)
  • The 6-hour work day (without lowering pay)
  • Outcome-based contracts

The 4-day work week

The 4-day work week

There’s nothing inherently wrong with working 5 days a week—but there’s nothing absolutely correct about it, either.

Countries like Iceland, New Zealand and Japan have tested four-day work weeks extensively. They haven’t compressed 40 hours’ work into a smaller space, but instead prioritized tasks and re-evaluated the expected output for every role. The goal, of course, is to improve employee wellbeing and productivity at the same time.

Among other results, workers reported anywhere from a 25% to 40% increase in productivity, as well as an improved work-life balance, less need to take sick days, more time to spend with family and children, less money spent on childcare, and a more flexible working schedule which led to better morale.

And that is the key: workers are happier, more enthused and prepared to expend more energy in the workplace in exchange for, essentially, being there less often.

In Iceland, across businesses including hospitals, offices, playschools and social services, the four-day week (without reducing pay) has been trialled for years. The result? In the vast majority of cases, employee wellbeing (including stress and burnout) was significantly improved—and productivity was maintained or increased.

The 6-hour work day

The 6-hour work day

The shorter work day is about eliminating wasted hours. Many surveys have concluded we’re productive about 3 hours a day. This can be drastically improved by better management and processes (see the rest of this article) but at the same time, there are practical limits to how long we can sustain deep focus at work.

Most employees find 8-hour days draining—it’s why they’re so tired and it’s why their productivity skews downwards over the course of a day. Cutting out two hours a day has cascading effects:

  • Employees know the day is shorter, so they feel more energized. Rather than lamenting a 5pm finish, they excitedly anticipate 3pm.
  • Stamina is usually managed over 8 hours. Now they can put more energy into each hour, hence working more productively.
  • Since each day is less tiring, employees don’t lose as much energy over the week. (Normally employees are exhausted on Fridays; those working 6-hour days reported feeling energetic and upbeat, even on Friday afternoons.)

The obvious gain here is employee wellbeing, but productivity also increases markedly. Employees sustain higher levels of output over a shorter period of time. Often the overall output is even higher (and of noticeably higher quality) than over longer days.

That’s why you don’t cut the pay: employees are delivering as much output (or very close) but the quality of that output is higher. They also lose significantly fewer days to illness, sick leave, stress, and anxiety, all of which are extremely expensive to companies.

Outcome-based contracts

Imagine you’ve got two employees: Lethargic Larry and Dynamic Dianne.

Larry is fine. He gets to work on time, wears a tie, and leaves work on time. He’s what you’d call an average performer.

Dianne is fire. She prioritizes effectively and completes all her prescribed tasks in just 30 hours every week. And in virtually every industry, Diannes are penalized for being so good. Her reward for being more efficient than everyone else is probably 10 hours more work to hit that magical 40-hour mark. It obliterates any incentive to perform at her best.

Outcome-based contracts are a natural way to address employees like Dynamic Dianne. Instead of prescribing a fixed number of hours or days per week, instead use specific objectives and metrics.

Managers and employees agree what needs to be done in the coming week or month, and the worker has the autonomy to get it done. If they work efficiently and get Monday’s tasks done by 1pm—great! Let them go home!

Would you rather have an employee that works at 50% in the office all day (getting bored and tired all the while) or one who leaves work energized, has exceptional work-life balance and brings results to the office every day?

While this would require closer management than a time-based schedule, it neatly solves the problem of balancing your best and worst workers. Companies will need to ensure there are metrics in place to maintain quality, though in our experience, employees with autonomy tend to put in more effort and produce higher quality results than those who aren’t.

These are just examples. The crucial takeaway is that just because companies have valued 40-hour weeks and “chair time” for a hundred years, does not mean you can’t do much, much better.

Measuring productivity

Measuring productivity: can you? should you?

The idea of “measuring productivity” has become extremely fashionable as a way for companies to feel in control of increasingly remote employees.

The problem is that measuring productivity doesn’t really work. You now know that:

  • Prioritizing time-at-desk is anti-productive.
  • Productivity is much more complex than “output over input”.
  • Productivity should be assessed over long time periods, days at the minimum. It cannot be done over hours or minutes.

Measuring activity (which is what monitoring tools actually do) can be useful in some contexts. Problematic employees might be encouraged to do more work if subject to screenshots and browser tracking. However, studies show that promoting independent working is much more effective at improving productivity than introducing surveillance tools.

More to the point, monitoring tools have been shown to increase anxiety in workers and lower trust in employers. Productivity means consistently completing the most important tasks—website tracking, screenshots, and massive anxiety don’t deliver that.

Having mutually-agreed goals and demonstrating faith with autonomous working (and then assessing the quality of work) is a much more effective way to boost productivity—”measurable” or not.

Design an environment that encourages productivity

Design an environment that encourages productivity

Creating an environment that’s conducive to productive work will set employees up for success. Remember earlier we talked about aggregating small gains? This is one of those. We can’t directly attribute environment to a percentage increase in productivity, but it’s something we all know is crucial for effective work—especially in the remote and hybrid era.

Creating a space where everyone gets things done

For the office

Our physical environment has a massive influence on our attitude and productivity. Very few people are highly motivated by bare white walls, minimal lighting or cramped desks.

Here are a few easy design ideas your employees will value but rarely ask for:

  • Hang air fresheners
  • Open the windows more (Don’t have windows? Get an office with windows!)
  • Maximize natural light where possible
  • Invest in warm, ambient lighting (not harsh LEDs)
  • Invest in plants and artwork

These are aesthetic changes. But the physical environment also extends to how work is conducted. Speak to your employees to establish what they need to work best. Common problem areas are:

  • Noise—If some employees work to music and others find it distracting, you can’t have music playing. But you can allow headphones. What about distracting calls? Can you erect sound-proof booths for calls, or is everyone happy chatting at their desks?
  • Layout—Most modern offices have communal work spaces, breakout rooms, and private booths. But don’t just copy; try to uncover how your teams work best and feng shui the office to enable that. Are permanent desks needed, or is everyone happy hotdesking?
  • Desks—Sitting all day leads to chronic pain. Investment in standing desks, laptop stands, kneeling chairs, or exercise balls can all help break up your employees’ sitting habits. Also encourage getting up often, taking micro-breaks and generally waking up the nervous system.
  • Personalization—If your employees want to put out a photo of their kids, for goodness sake let them. The number one goal of your office is enabling employees to work well. If something as easy as personalization makes a difference, why deny it?
For remote workers

You can’t design your team’s home offices, but communicating with them over best practices will make a difference. Adapting to home working takes a long time—as we know from freelancers that worked from home for years before the pandemic—and giving them a head start on things like clutter and distraction management is massive.

Consider investing in minor training on how to “optimize” a home office setup, even if it’s the kitchen table. Learning basic tips like removing distractions from the room or taking regular breaks away from the computer will make a huge difference.

Hire for cultural and personality fit

Hire for cultural and personality fit

Work culture is the beliefs, values and actions behind everything that happens in your company. And when employees don’t fit that culture, everyone suffers.

It’s crucial when hiring new employees to prioritize cultural fit. Over the long-term, this will lead to lower churn, higher work rate and more effective collaboration across teams. Here’s how you can get started.

Get your work culture in writing

It’s amazing how much clarity you gain by writing things down. By creating a simple culture document, managers will have a reference when creating job descriptions, conducting interviews, and providing feedback to employees. Elements of your culture might include:

  • Values upheld by all employees
  • A unified goal or objective
  • Guidelines on how employees communicate
  • Your approach to salaries and compensation
  • How the company should be perceived by customers
  • Common personality traits of employees

Don’t let your CEO invent an unrealistic culture, either! Speak to real employees and get their take. This isn’t an exercise in pride, this is about finding what your culture really is and hiring the best-fitting employees for long-term, sustained growth of the business.

Promote your company culture

Today’s workforce (and especially millennials and generation X) put cultural fit as one of their highest priorities—with 65% ranking it above salary. Make sure your values are prominently advertised in any job posts, at recruitment events, and in interviews.

Be direct with candidates, asking whether they believe they can thrive in this culture. You can also ask more indirect questions to tease out their personality and culture fit. Asking about career aspirations, choice of industry, and how they work best can all provide useful insights.

Prioritize culture over (some) skills

Where possible, it’s best to hire candidates which are 100% invested in the company. You can usually train skills; you can’t train culture. However, if you’re hiring a particularly niche or advanced skill set—or your hiring needs are urgent—then you can’t always afford to be choosy.

Saying that, an increasing number of companies are prolonging hiring periods in order to get the right cultural and personal fit for the long-term. As a very general rule, we recommend prioritizing essential skills, then cultural fit, then desirable skills.

Prioritize mental and physical health

Prioritize mental and physical health

Employees are the lifeblood of every business. Protecting their health, both mental and physical, should be a no-brainer for all companies. Even from a cold-blooded and analytical perspective, taking care of employee health makes everyone more productive. Significantly more productive, actually.

Work-induced stress and anxiety are at an all-time high and massively impact decision making, work rate, and communication. We’re also more likely to get physically sick and require time off work, which can get expensive for businesses. Just as bad is creating a culture of presenteeism, where staff are present at work but achieve next-to-nothing.

Sickness (both mental and physical) can be contagious. When colleagues are exhausted or suffering, it spreads around the office and affects everybody.

So what should companies do to prioritize mental & physical health, and ramp up productivity in the process?

Actively discourage presenteeism

A staggering number of employees will force themselves to work despite illness. You’ve probably seen it: they’re like office zombies, present in body but not mind. There are two main drivers:

  • “Essential” deadlines which can’t be missed, or
  • Fear of requesting leave.

This isn’t good enough. It is your responsibility to instill the belief that health > work. If an employee needs stress or sick leave, give it to them. Don’t say they need to book vacation. Don’t suggest they’re letting the team down. Don’t urge them to come back ASAP.

Instead, tell them to look after themselves and come back when they’re at 100%. Deadlines can be moved and tasks reassigned 95% of the time. The business will be fine.

All of this helps the employee recover faster and return to the office at full capacity. In terms of output, presenteeism is often worse than absence—the likelihood of mistakes and errors in judgement is massive. Taking a more patient approach will get employees back faster and contributing better in the long-run.

Encourage healthy habits with mindful workspaces

Encourage healthy habits with mindful workspaces

When it comes to habit change, environment is key: if you don’t have doughnuts on the table, you eat fewer doughnuts. If there’s water on the table, you drink more water.

Well it’s the same with workplaces. Here are a few ways to encourage healthier habits in employees, both physical and mental:

  • Provide fruit and healthy snacks for the office
  • Promote drinking water over soda
  • Encourage regular breaks
  • Encourage leaving the office regularly for fresh air
  • Discourage “working lunches”
  • Organize social lunches
  • Provide whole-team “Friday Breakfasts” or similar
  • Create common spaces where colleagues can relax and chat on breaks

There is no restriction on what you can do. If stuck for ideas, ask employees directly. Most of these are extremely low-cost but have a high return through healthy, vital employees.

Create a culture of psychological safety

One of the leading causes of stress and anxiety in the workplace is withholding problems. If employees are suffering and have no one to turn to, mental health can be seriously impacted.

Creating a culture of safety and non-persecution is crucial. This means:

  • Having a system for handling abuse—Your company must have measures in place that allow employees to report any form of workplace abuse. You must also act on these reports. Underlying, hidden abuse can destroy all productivity and ambition in employees. Sometimes, like with microaggressions, abusers don’t even realize they’re doing something wrong.
  • Encouraging workers to share personal problems—”Don’t bring your problems to work” is an outdated concept. When parents are struggling with kids, or a loved one passes away, or the refurbishment project is taking months longer than planned…these things massively affect our ability to work. Encouraging employees to vent and share these things at work (even in confidence with a member of HR) helps relieve the burden. Furthermore, this context might allow you to burden them less with work, to help them through.
  • Management being open to criticism—If an employee speaks up about a problem, management has to listen. Too many workplaces downplay employee concerns, which makes staff feel completely unvalued and irrelevant. This will tank motivation and increase churn to competitors. Willingness to introduce change based on employee feedback is a cornerstone of successful organizations.

Introduce wellness initiatives

Some businesses have taken to providing wellness activities for employees. Yoga classes, mental wellness days, massage, fitness classes, and external group activities are all popular.

These are most common with smaller companies and younger workforces, but any company can take a proactive interest in employee wellness. Whatever the financial cost, it’ll be paid back with interest in the long run!

Optimize meetings

Optimize meetings

While many businesses talk about it—and almost every employee on the planet complains but it—meetings are rarely optimized.

The stats vary, but the average US knowledge worker has around 60 meetings per month, more than 4 days of working time on average. More than a third of these meetings add “no value to the organization“. Inefficient and unnecessary meetings are a massive drain on resources. They also hold the key to an untapped well of productivity.

There are two easy strategies for overhauling your meetings and creating a much more efficient and happy workforce. In order:

  • Better scheduling
  • Better preparation

Best practices for better meeting scheduling

No one realizes just how much time is lost to meetings—until they get that time back. We encourage you to introduce the golden rules for meeting scheduling.

Only schedule necessary meetings

Source: Harward Business Review

#1 Only schedule necessary meetings.

Most of us need to re-learn the definition of “necessary”. Here is a fantastic graphic showing the mental process your employees should go through every time they want to schedule a meeting:

By following these guidelines, you can eliminate any culture of meetings as a first response. This will enable individual contributors to get more done and allow for more independent work.

Note: this doesn’t mean only very functional meetings are allowed. Some meetings, like unstructured weekly coworking sessions, are extremely valuable and should still be scheduled.

#2 Invite people you need on the call—no one else

Every hour of every employee’s time is valuable. Time spent in meetings where they have no contribution is therefore expensive.

Teams need to adopt a more minimalist approach, inviting everyone that definitely needs to be there, not everyone that could potentially benefit from being there. On the same note, if a colleague is making a small contribution to an hour-long meeting, let them speak first and then leave.

Effective minutes makes this even more effective. Usually, when we’re in non-essential meetings, it’s to avoid missing out on useful information. This is just wasteful. Instead, someone should be assigned to take concise minutes of every meeting and upload them to a shared drive.

This way, employees can schedule a few minutes per day to catch up on meetings without any unnecessary downtime.

#3 Schedule shorter meetings!

There is absolutely no basis for scheduling meetings in 15, 30, or 60 minute increments.

  • If you need to run a quick brainstorm, schedule a 10-minute meeting.
  • If your question gets answered in 3 minutes but you booked 30, end the meeting and utilize the 27 minutes you’ve gained.

For functional calls (like getting answers to a specific query) keep pleasantries to a minimum. Most meetings aren’t about socializing—this can be organized separately. Meetings are a problem solving and communications tool—get the necessary information and then end the call!

Prepare for every single meeting

Prepare for every single meeting

The purpose of the meeting must be considered in advance. This is a chance for employees to double-check whether it’s truly necessary. This purpose should be communicated concisely to all invitees, along with an agenda.

An agenda should also be mandatory for every meeting—if the meeting isn’t important enough to warrant an agenda, it shouldn’t exist at all. See the decision tree from the previous section!

In terms of preparation, that is pretty much it. If this advice sounds overly simplistic, just consider the last time you scheduled a meeting after also sharing a purpose and agenda. That might never have happened.

Meetings are a productivity-sink on a titanic scale. By implementing better scheduling and preparation, the net productivity of your workforce will skyrocket.

Eliminate micromanagement

Probably 99% of micromanagers don’t think they’re micromanaging. And yet this is continually flagged as one of the most pressing, morale-sapping issues for employees across industries.

Micromanaging usually stems from a good place: a genuine desire to work hard and get great results—and this is fantastic. The problem is how this manifests and what it means for employees.

Stifled productivity, eroded trust, increased anxiety and a lower quality of work are all symptoms of micromanagement. Across a whole team, performance drops accumulate and churn is usually high.

So how can your organization identify—and overcome—detrimental micromanagement?

Common traits of micromanagers

The place to start is identifying micromanagement within the organization. There are several characteristics that clearly identify most micromanagers:

How to avoid micromanagement

There are a few management best practices that all managers should be following. However, for micromanagers, these simple rules can drastically improve relations and performance within the team.

There are a few management best practices that all managers should be following. However, for micromanagers, these simple rules can drastically improve relations and performance within the team.

Let go of perfectionism and deliver constructive feedback

A big issue with micromanagers is that they’ll often just do the employee’s work, to make sure it’s done just right. Well here’s some news: no one’s work is perfect—not the employee’s, not the manager’s, not the CEO’s.

High-performing teams don’t spontaneously appear. They need to experiment, make mistakes, and learn over time. Here’s what managers need to do instead:

  • Accept delivering “imperfect” work (i.e. providing less supervision)
  • Offer useful feedback for future improvement

Applying these simple principles means employees are instantly more focused and engaged (because the work suddenly matters) and will grow in confidence and skill in the role. Meanwhile the manager is already doing less micromanagement and freeing up time for their own work.

Some tips for high-quality feedback:

  • Be specific—Generic comments like “This needs work” or “It’s not what I’m looking for” are unhelpful and demoralizing. Instead, managers should highlight the most prominent issues with the work, explain why they’re a problem, and then advise on how to improve them.The key here is advising on improvement, not bulldozing ahead and implementing it. Also try to include praise in your feedback: highlighting what they did well (not just mistakes) will make them feel much more self-confident and motivated.
  • Praise in public, criticize in private—There is little worse than a boss criticizing work in front of colleagues. This point is self-evident: managers should be compassionate in delivering negative feedback. On the contrary, praising employees in front of colleagues has been shown to massively boost confidence, self-esteem and drive.
  • Feedback quickly—Don’t hang around for that annual performance review. If you can regularly spend a few minutes sharing advice, the employee’s confidence and ability will grow rapidly.

Invest in managerial training

Invest in managerial training

Most managers are never trained in actually managing people. 60% of new managers fail or underperform in their first two years and leadership training is typically invested in employees more than ten years into their management career.

Good managers aren’t born—they’re trained. The effects of poor management on employees can be massive:

  • High staff turnover
  • Increased sick leave
  • Low work rate and quality
  • Increased stress and anxiety
  • Low morale
  • Ineffective promotions

Training doesn’t have to mean expensive week-long courses or certifications. A simple introduction to best practices in people management and organization goes a long way towards improving team dynamics.

Not only will the employee experience improve drastically, but the manager will feel more comfortable, focused and confident in this new territory.

Another solution is to hire brilliant managers, specifically. It’s common to promote technical staff to management positions to retain their skills. However, many successful companies hire people managers and technical managers separately—if a more technical employee outgrows their role, you have to be willing to let them move on if necessary.

Quality management is essential when implementing serious cultural change within an organization—for example, when transforming productivity. It’s your responsibility to give every new manager the best possible start.

Informal meetings for remote teams

Introduce informal meetings for remote teams

The biggest risk to employee wellbeing (and therefore engagement and productivity) for remote teams, is isolation.

In the office, social interactions happen by default. Informal conversations, questions, catching up—you don’t need to facilitate any of this. While organized social activities help buoy remote workers’ spirits, they’re not a replacement for informal daily interactions.

Unstructured work time could be the key to making remote teams feel more connected and less isolated. Here are 3 ideas for introducing unstructured work time into your teams.

Virtual coworking

Working in the (virtual) company of colleagues can noticeably reduce isolation while also upping employee focus.

What happens is this. A number of colleagues set up a video conference (e.g. on Zoom) for a certain amount of time. Everyone is unmuted and on camera. The idea is that workers are less distracted (since they’re no longer alone) and can also ask ad-hoc questions and make informal chat—just like in the office.

Ground rules are important. Employees need to self-monitor whether conversations are getting too distracting, and use breakout rooms for more serious discussions—to let everyone else focus. Even working mostly in silence, virtual coworking helps employees feel connected and motivated.

Hotwalls

Hotwalls are a brand-new idea designed to recreate the super informal, non-work, watercooler conversations around the office. The company installs a monitor in a high-traffic location (say, the break room) and remote workers can “check in” during the day to chat with colleagues.

This allows remote workers to see what’s going on in the office, get a bit of chat, and generally feel less excluded within hybrid teams. It removes some necessity for meetings (since employees can cover minor topics informally) and, even if only used during certain hours (e.g. 11am to 1pm, over lunch) this can boost a worker’s mood for the entire day.

Office hours

This one is a bit more formal and requires buy-in from a more senior department member or executive. Basically this leader sets up open, weekly office hours (via video conferencing) where they’ll answer questions, share company updates, and generally chit-chat about what’s going on.

By making this a recurring meeting, employees have no obligation to join regularly. This often results in spontaneous and interesting conversations, and is just another way to increase inclusion and unstructured interaction for remote teams.

Changes at the employee level

Changes at the employee level

Once optimizations have been made across the broader organization, it’s time to implement strategies for employee-specific productivity change.

Get more sleep

Yes, you heard that right. And no, we’re not your mother!

In the West, virtually all industries suffer because of sleep. Our culture attacks those who go to bed “early” and glorifies those who stay up late, who grind, who wake up at 4am every morning to pile into their 15-hour work day.

The reality is that more than a third of US workers are chronically sleep deprived. As well as every major disease in developed nations having causal links to sleep deprivation, poor sleep is annihilating employee productivity.

Why sleep is crucial to your business

Chronic sleep deprivation means 6 or fewer hours’ sleep on successive nights—like we said, more than a third of all workers are in this bracket. People that are sleep deprived have a lower work rate and generate solutions to problems more slowly, less accurately, and less often. Faced with a list of tasks, they’ll default to the easiest ones first.

Limiting sleep significantly impairs decision making and creative thinking. It makes workers more irritable, more vulnerable to stress, and amplifies emotional responses. For leaders, bad sleep directly correlates with lower charisma, self-control, and tolerance of others.

And this cascades through the team: an under-slept leader makes team members measurably less engaged in their own work. By any possible measure of productivity in the workplace, poor sleep means worse results. So what can you do?

Encourage better sleep for employees

How to encourage better sleep for employees

While it’s up to employees to take ownership for their own sleep, organizations can do a lot to help.

Educate employees on sleep science

The vast majority of workers have no idea how important sleep is. In fact, we compromise sleep by default: in order to do more of something, we often cut down sleep to accommodate.

Companies should make Why We Sleep by Matthew Walker mandatory reading for employees. Buy the books if you have to! Bring in a public speaker on Zoom for a 20-minute webinar on the benefits of good sleep.

If all your organization does is share the truths about sleep and get people talking about it, this alone can lead to noticeable improvements—because it’s so easy to fix.

Encourage measuring sleep

Human beings are awful at self-diagnosing sleep quality. We consistently overestimate the duration of our sleep, while most sleep-deprived workers believe that their 5-6 hours per night is enough. “I just don’t need that much sleep,” is the common justification.

Well in the words of Matthew Walker, our brilliant researcher and probably the world’s foremost expert on sleep:

“The number of people who can survive on 5 hours of sleep or less without any impairment, expressed as a percent of the population and rounded to a whole number, is zero.”

Using smartphones or smartwatches to measure sleep can help. You can educate employees on how 5-6 hours’ sleep is killing their health and career, and seeing the numbers for themselves can trigger change. It’s easy to convince ourselves we’re getting 7-8 solid hours a night, even if the number is closer to 5 or 6.

Teach employees about managing stimulants

Coffee is the big one. The reason coffee makes us feel awake is because it suppresses a natural, sleep-inducing hormone in the body. Coffee after 11am or 12pm will affect your sleep quality, though not necessarily your ability to fall asleep.

On the flip side, many workers use alcohol and pills to facilitate sleep. Alcohol is a sedative (sedation has none of the restorative benefits of sleep) while sleeping pills fail to adequately reproduce natural sleep.

Bedtime routines (like shutting off Netflix and phones) are essential—again, not necessarily for falling asleep, but for maintaining the quality of the sleep through the night. Having a routine for these also makes workers less likely to stay up dopamine-hunting until the early hours.

Run “sleep schemes” at work

For employees, seeing is believing. Consider running a short-duration scheme at work where employees commit to improving their sleep. Over just 2 weeks, they can experience a massive uplift in mood, quality of work, happiness, productivity, and their ability to solve problems with creative solutions.

On seeing the incredible benefits of improved sleep, they’ll be more likely to adopt better habits overall—which is a massive benefit to the company.

Include sleep in flexible working terms

We have developed a culture of starting work early. That’s fine for the 50% of people whose biology supports waking earlier in the day—but half of your employees are biologically designed to stay up later and wake up later. These employees don’t even need to increase the length of their sleep, per se, they just need to sleep during the right hours.

Flexible working should let these people start at 10am and finish at 7pm if needed. This change alone will make them more productive, not to mention grateful. This might be the simplest “hack” with the biggest return in our entire article.

Address your anti-sleep work culture

Address your “anti-sleep” work culture

A well-rested, consistently great-sleeping employee that works 5-6 hours a day is significantly more valuable than a chronically sleep deprived worker pulling 10+ hour days. There is no comparison.

Organizations should actively encourage workers to go home, sleep, and come back the next day rather than staying extra hours. At the same time, leaders must make it clear they desire this behavior—there will be no “consequences” for prioritizing rest over grind. (Other than, of course, becoming significantly higher-performing employees).

If your organization has any culture of “sleeping in makes you lazy” or “productivity means grinding late in the office”, you need to get rid of it now. While these long hours might feel productive, the reality is that your business is just hemorrhaging productivity.

Control interruptions

The modern workforce has lost virtually all capacity for deep focus. Our culture of interruptions and perpetual availability hasn’t made focusing for long periods harder—it’s made it impossible.

Winning back the ability to focus deeply on one task, for more than a few minutes, is the single biggest difference you can make to employee productivity. It would be transformational.

The solution isn’t as easy as blocking out “call free hours” occasionally or putting phones on silent. Your employees need to wage war on interruptions. And if you can successfully instigate change in how your employees (from the CEO to the lowest rung) manage interruptions, we can’t even estimate the gains for your organization.

This is the biggest productivity transformation you can make. However, because it’s on your employees to take ownership, it’s also one of the hardest. Let’s look at the two biggest sources of interruptions: work communications and personal browsing.

Interruptions versus breaks

We have already campaigned for more generous break time: part of being productive is having the autonomy to get up from your desk, talk to people, have a rest and, yes, check your phone if you want to.

So let’s make a clear distinction. Breaks should either occur at scheduled intervals (“If I start at 9am, I’ll stop for a coffee at 10.30am.”) or:

  • After completing a specific task
  • When an employee notices they’re struggling, not focused, and needing a bit of rejuvenation

These are designed to make sustained focus easier. No one is capable of deeply focusing for 8 hours straight; everyone is capable of focusing for one full hour, 4, 5, 6 times a day—if they eliminate interruptions.

Interruptions are activities and communications not directly related to the current task. These can be self-initiated (i.e. checking your phone) or caused by others, like “pings” from instant messaging apps.

Work communication

For remote and hybrid workers, app notifications (including emails) are the biggest distraction at work. They are designed to attract attention—it’s why they’re usually red, noisy, and take up space on your screen. Notifications are virtually impossible to ignore.

For office and site workers, humans are the biggest distraction. And sometimes they’re also red, noisy, and take up space in your field of view. So how much do these interruptions impact productivity, and what can employees do about it?

Schedule distractions

Over the course of a day, employees need to communicate with others. By far the most effective way to manage these communications and their work is distraction scheduling.

Put time in the diary every day for:

  • Checking messages and emails
  • Chatting with colleagues
  • Making calls
  • Helping solve a problem

For example, having time windows like 10-11am and 3-4pm for “answering messages” is popular. When a colleague sends a request at 9am, they know they’ll get a response before 11am. They won’t expect an instant reply because they know how you work.

(Checking your email twice a day will let you see and answer just as many emails as checking every 5 minutes—and it’s far more productive!)

The same thing can be done for in-person interruptions. When someone pops over to your desk and asks if you have 5 minutes, say sure…and then tell them when you’ll have 5 minutes, during your scheduled distraction time.

Can this work for every conceivable interaction? No. Can it eliminate over 90% of your distracted time and make employees easier to work with? Yes.

Schedule deep work

This might sound redundant: surely the time between scheduled distractions is your deep work time?

Well, not exactly. Your job isn’t a 50:50 split of deep work and comms—there is a lot of stuff going on every day. Scheduling time wholly and exclusively for work is vital.

We recommend scheduling this in blocks of 1 to 2 hours. After a little adjustment, anyone can focus for 2 hours. We chose deliberately long periods to combat our default mode of working in 3-4 minute sprints in-between distractions.

What gets done during this time will mostly be “core work” that isn’t collaborative. For a marketer, this might be campaign planning. For a manager, preparing for performance reviews. For an athlete, completing workouts.

The first 1-2 weeks of scheduling distractions and “no interruption time” will be difficult. We’re just not used to deep focus. But after this short period, employees will be astonished at how much more they get done, how little their communications suffer (if anything, they’ll have fewer redundant messages than before!) and how much they enjoy work.

Use “Do Not Disturb” mode

If an employee’s work doesn’t allow them to schedule distractions, Do Not Disturb is a pretty effective replacement. It’s easy: when sitting down to work, the phone and computer are put in Do Not Disturb mode.

This will make notifications invisible. It’s easy to filter out certain apps (for example, phone calls from family) to prevent employees checking them “just in case”. The idea is to turn off DNS as soon as the work is finished. Every message is still right there, and they can be replied to rapidly—without losing any focus while working!

And yes, Do Not Disturb can work in office environments too. Employees can hang literal signs on their desks, or spread the word that, for example, wearing headphones signals “do not disturb me”. Colleagues will quickly catch on.

Smartphones and personal browsing

Smartphones and personal browsing

Over the course of a day most employees will listen to music, watch videos, read news, read fiction, message friends, and scroll social feeds—they do this compulsively and often without thinking. Knowledge workers lose an average of 581 hours (that’s 14+ weeks) a year on these habits.

But don’t take it personally—this is a problem in many of their personal lives, too. All leadership can do is advise employees on the benefits of eliminating distractions and offer tips & tricks for making this easier. Here are a few effective suggestions.

Discourage work-oriented apps

If workers don’t actually need phones for work (and most of them don’t) then organizations should discourage the use of work-oriented apps. Just because it’s possible to access instant messages, emails, and project management tools on mobile doesn’t mean it’s a good idea.

There are two main issues:

  • Employees will compulsively check apps—This is a habit, and not a healthy one. If employees need to check their computer for updates, they’ll do it less often. This will improve productivity (because employees spend more time actually working) and help employees realize they don’t need to constantly check for updates.
  • It leads to social phone use—Once a phone is in our hands, we’re almost powerless to prevent social media, YouTube, games, and messaging apps from launching. By discouraging “work phone” behavior, employees will use phones less in general.
Do not disturb mode

Simple: if no notifications come through, employees are objectively less distracted. And for anyone saying they need their phone “in case of emergency”, DNS can be configured to allow phone calls and block everything else.

Create mutual support groups

Most of us know that distractions are killing productivity and making us more anxious, stressed, and unable to focus. Creating small groups which try to improve smartphone and browsing behavior together can help everyone succeed.

A little bit of solidarity goes a long way!

Physical smartphone separation

It’s incredible, but as soon as someone can’t use their phone (because they don’t have it on them) the compulsion to use it disappears. Encourage employees to spend some time each day (even an hour, building up to a full day) with their smartphones not in their pockets, on the desk, or in a drawer, but physically in another room or switched off.

App and website blockers

App and website blockers

Managing website permissions on company laptops is a tricky business—you don’t want to seem autocratic, but having employees spend hours on Instagram isn’t healthy. And yet, encouraging workers to use time-based “blockers” on their personal devices can still be very effective.

Tools like Cold Turkey Blocker let users specify which sites or apps to block, and apply a specific time window. For example, during an employee’s 1pm to 3pm “deep work” session. Since this can’t be overridden, employees have little choice but to work productively! Similar apps exist to allow personal browsing for limited amounts of time; for example, blocking the site after 20 minutes of use.

It would not be an exaggeration to say that controlling interruptions is the single most effective way to increase employee productivity. Stratospherically.

When you’re used to battling distractions all day, cultivating deep work and focus takes time. But after just 1-2 weeks of effort, those old distractions become hideously noticeable. Your increased work rate and quality become the new standard, and going back to constant distraction means visibly worse work—something most employees won’t tolerate!

Set clear expectations

Set clear expectations

One of the biggests sources of tension between employees and managers is poorly-communicated expectations. Worse still, only 50% of managers actually know what they want from their employees in the first place.

And if they don’t know, how are employees meant to do their jobs? Of the 50% that do have clear expectations, how many have communicated these clearly?

Clarity of expectations is a hallmark of any successful team. Otherwise miscommunications, frustration, churn, burnout and low morale are unavoidable. Well-defined expectations lead to faster and better goal completion, less wasted time, and happier employees.

How to define objectives

Expectations are usually centered around work, communication, time, and culture.

Work

It’s the manager’s responsibility to ensure every employee knows what they’re working towards. Goals, deliverables, deadlines, boundaries—regular meetings and planning sessions are the best ways to communicate expectations for delivering work.

Communication

Make sure employees know when and how to contact their manager. This can be a huge source of tension. Managers might prefer scheduled meetings, phone calls, instant messages, or in-person meetups. Perhaps they’re only free to chat on Tuesday and Thursday mornings.

Establishing these ground rules will make long-term collaboration much easier.

Time

This includes everything from expected working hours to time allocation per project, time for personal development, and scheduling meetings. Without clarity on all these points, employees are often going to feel uneasy and under strain.

Culture

Always make sure employees understand how to conduct themselves within your team and company. This might include things like:

  • Being accountable for responsibilities and duties
  • Completing work on time
  • Being a positive influence
  • Participating in team projects
  • Demonstrating company values

It’s also important to note that expectations aren’t a one-way system. Employees should be encouraged to share their expectations for generating their best possible work. This helps ensure buy-in from staff and, as always, giving employees a voice is a fantastic way to cultivate motivation and commitment.

How all this affects productivity

Setting expectations is all about avoiding crossed wires and making the team as efficient as possible. This has cascading effects on productivity:

  • Reduced hesitancy and anxiety—Employees can tie themselves in knots wondering whether they’re doing the right thing. With clear expectations, they can instead drive forward with full confidence.
  • Less unnecessary work—Rather than delivering what employees think is required, they deliver what’s actually needed.
  • Increased work rate—Employees know exactly which tasks to complete and why they’re important, and are now able to give 100% effort every day.

Give employees ownership over their own workload

Give employees ownership over their own workload

Employees are proven to be more effective and driven when allowed to work independently.

This is one reason why so many companies experienced productivity booms from remote workers during the pandemic, at least after the dust settled. Employees didn’t have anyone looking over their shoulder and did have the chance to meet their objectives their own way.

So when we talk about giving workers “ownership”, there are two aspects:

  • The employee is responsible for the quality and timeliness of each outcome.
  • The employee decides how to approach the work for each outcome.

It’s important to note that you can’t have one without the other. If you tell employees it’s their responsibility to deliver a task and make sure it’s good, but prescribe rules on how to do it…it just doesn’t work.

All of this makes employees more accountable for their work. The primary result of increased accountability is increased focus. Most of us know this intuitively, but within teams employees often view tasks as their job to complete, but the boss’s responsibility if things go wrong.

But now the buck stops with the employee, and that’s a recipe for more dedicated, more thorough work.

Vacations and recuperation

Encourage vacations and recuperation

One of the keys to sustained productivity is recuperation management. This is partially through flexible working policies like we’ve discussed. However, time away from the business—such as vacation, sick or compassionate leave, rewards, days off, and lieu day—is equally important.

So-called “guilty vacation syndrome” and related issues are huge contributors to over-tired, overworked, over-anxious workforces. The areas with the biggest impacts in terms of productivity are:

  • Vacations
  • Compassionate leave
  • Wellness breaks

Vacations

It is a legal obligation for companies to give their employees vacation time—so why do so many companies make requesting leave so daunting?

Across Europe and North America, a huge proportion of employees feel uncomfortable asking for time off. Usually this is due to managers who insist that “This is a busy period for us,” or making jokes about employees being lazy.

Here’s what we recommend instead.

#1 Establish mandatory “no-vacation” times

If yours is one of the few industries which cannot allow vacation at certain periods of the year, make this known to all employees and candidates. To compensate, you might consider offering a few days additional leave, for free, later in the year. This gesture is likely to earn a lot of good faith from employees.

More importantly, making “no vacation” time clear upfront means employees are comfortable booking time off the rest of the year.

#2 Make booking vacations as easy as possible

Your organization should have a digital vacation-booking system which requires simple approval from the relevant manager. Employees should be able to book non-negotiable vacation dates far in advance, with no need for awkward face-to-face conversations.

#3 Actively encourage vacation time

Vacations have a net benefit to the whole team. They are crucial in preventing burnout, providing purpose and sustaining employee motivation. Plus, they are never convenient, so getting vacation time out the way is often useful. Not to mention what can happen when no one takes their annual leave…and then they all have to leave at once!

Compassionate leave

When something severe happens in your employee’s life—anything from a depressive or anxious episode to a death in the family—and they need a break from work, give it to them. Don’t pry or make life difficult—just let them go home.

First and foremost, they will be useless in the office. It is far more productive to let employees recover from their situation, privately, then return to work once they’re ready. This accelerates recovery, demonstrates empathy, and builds a much stronger relationship with the employee.

But more importantly it can be hard for individuals to share difficult personal details at work. Grilling employees on exactly what’s going on (or worse, making them book annual leave with HR) is going to impact their mental health and probably delay their return. Be sensible, be compassionate, and you’ll get the best out of every employee over the long-term.

Mental wellness appreciation

The idea of dedicated non-vacation time for employees to recharge their batteries is relatively new, but it’s taking off in a big way.

Some companies offer perks like virtual (or in-office) yoga sessions, but the most universal approach is simply giving time. For example, every number of weeks, employees get Friday afternoons off.

There’s only one catch: whatever they do with that time must be something that brings them joy, that’s fun, and that’s not related to work. Of course you shouldn’t rigorously police this, but allowing employees this unexpected freedom can be wonderfully restorative.

Such “wellness breaks” have also been shown to increase trust in employers, lower stress & anxiety for workers, and provide a huge energy boost. All while costing the company virtually nothing.

Make positive feedback a habit

Make positive feedback a habit

As a manager or leader, never underestimate the power of recognition—positive and negative.

If someone has just grafted on a big deliverable and finally got it out the door successfully, this is not the moment to give constructive feedback on what could be improved.

It’s the moment to congratulate and show that they’ve done a great job, and that you really value their work. Such a simple gesture of appreciation can transform an employee’s entire week. As human beings, we’re biologically desperate for social approval and there’s nothing like it for boosting self-esteem.

Similarly, passing on positive remarks from other team members, clients, or upper management has a similar effect. As we’ve discussed, constructive feedback is essential for long-term growth and avoiding micromanagement. However, simply taking the time to praise employees on genuine good work can be transformative—there is no downside to making positivity a part of your work culture.

Incentivize your employees (beyond salary)

Recognition of a job well done is surprisingly important to your employees. As many as 40% of your workforce would work harder from this small commendation alone.

However, we recommend companies go a step further and introduce informal rewards. These can take many forms:

  • Recognition from a senior or exec team member
  • Vouchers or small cash bonuses
  • Gifting entertainment (like event tickets, a beer tab, or an organized day out)
  • Free food
  • A day or afternoon off work
  • A mail-order gift to the employee’s house

While positive feedback should be an ingrained and regular habit, these rewards should be more sparing. Managers should also be tactful and try to find ways of rewarding most of the team over the year—there is no reason to restrict rewards to just high achievers.

A demonstration of compassion, welcoming a new colleague, solving a problem for someone else, fighting for equality in the workplace—there are endless reasons to acknowledge your workers and rewards don’t have to be expensive.

Rather than establishing a rigorous rewards policy, we recommend a more discretionary approach, with a small fund allocated to the rewards every year or quarter.

Prioritize productivity over busyness

Prioritize productivity over “busyness”

Every organization should encourage its employees to be productive—not to be “busy”.

Sometimes even the most important work can appear idle. For example, thinking and mulling over ideas and solutions: despite being extremely productive work, many employees worry they’ll be criticized for “doing nothing”. As a result, they’ll devote an inordinate amount of time to mundane tasks instead.

Combined with our natural instinct to tackle the easiest jobs first (because of the subconscious satisfaction and small dopamine hit) it’s easy for employees to make busyness an ingrained habit. And as we know, prioritizing less-important work is almost the opposite of productivity. So what should employees do differently?

Establish long-term goals & assign deadlines

It’s crucial for employees to have long-term aspirations and goals. These are usually set out in yearly or biannual development meetings, and can be broken down into monthly, weekly, and daily objectives.

Everyone needs a long-term vision to effectively prioritize short-term tasks. We recommend assigning deadlines to every task and highlighting those which are most important for delivering meaningful value and reaching those ultimate goals. And then…

Eliminate low-priority, unimportant tasks

It’s natural to include not-entirely-relevant tasks in to-do lists. However, any tasks which can be identified as not urgent and not important should simply be deleted.

Get managerial buy-in

Managers need to understand and agree with what each employee is working towards. This should take care of the “busyness” perception problem (since employees know their boss isn’t judging them) and give employees confidence that they’re working on valuable, relevant tasks.

Speak up and speak your mind

Speak up and speak your mind

A truly productive workforce is empowered.

The majority of employees (and especially women and minorities) feel like they can’t express themselves openly at work without repercussions. A tiny snapshot of scenarios would include:

  • Requesting time off for religious events
  • Discussing maternity leave (payment, career progression, duration)
  • Booking time off when the department is busy
  • Asking to reduce hours due to consistent overworking
  • Requesting “no interruption” time for deep work or personal reasons

The reality is that open communication on these topics benefits everyone. We recommend leaders encourage employees to speak their minds if something is bothering them. Holding back from these discussions can cause visible tension and anxiety: employees can spend entire days in pent up agitation because they’re worried about how to approach their manager.

What to do differently

You need to create transparent systems that allow employees to approach senior team members with issues. This won’t always be to their direct boss (who may even be the source of the problem) and doesn’t need to be complex.

The simplest solution is to include this philosophy of openness in your onboarding process. “If you’re ever worried about a discussion and want to speak up, here is what you do.” Having this solution reiterated a few times a year at meetings would also help.

If you’re wondering how this relates to productivity, it’s quite simply that employees harboring fears and anxieties can’t do their best work. Output is going to be slower, less creative, and lower quality than normal.

Creating a culture of openness like this won’t require much time or expense. And yet, even if it affects only a minority of workers in the end, it can have a transformative effect on mental wellbeing, morale, and long-term productivity.

Tools for increasing productivity

Tools for increasing productivity

Many companies looking to improve productivity start here, with tools and tricks. Particularly in younger companies, problems are increasingly solved digitally—why not productivity?

While you can’t “create” productivity out of thin air, you can use some tools to help augment the principles we’ve talked about already. Try to remember that just because a product exists, doesn’t mean it’s actually more productive than your current process!

There are 4 main areas where tools can provide huge productivity gains:

Communication

Modern instant messaging apps for businesses are incredibly powerful. You can make calls, send messages, share files, and make sub-groups for departments or teams. Compared to email, searching chat histories and locating previous messaging threads is incredibly easy.

Video conferencing apps are extremely popular. They make high-quality, non-glitchy calls a piece of cake. All of these factors make communication tools virtually essential for modern teams.

As long as your teams are careful when it comes to managing notifications and scheduling only essential meetings, some combination of communication tools is a must-have.

Collaboration and file sharing

For knowledge workers (and in fact, most business) file collaboration software is extremely helpful. Gone are the days of sharing endlessly-renamed Word files!

Google Docs and Microsoft OneDrive are excellent general purpose apps for collaborating on text docs, spreadsheets, and presentations. Along with Dropbox, they’re also the most popular for general file storage and sharing.

Google Drive and Dropbox are particularly affordable (since OneDrive is best used with the full Microsoft 365 Suite) and we strongly recommend utilizing one of these to organize and backup your files.

Project management

This is a less concrete area. Many teams swear by PM tools like Teamly—which offers functionality such as time tracking, instant messaging, task management (e.g. Kanban-style boards) and much more—which are essentially designed to help teams organize tasks and improve output.

While many companies achieve superb growth and results with simple spreadsheets, for growing digital teams—and especially those with remote members—Teamly is a fantastic resource for streamlining project management and improving productivity.

Managing distractions

There are many apps which exist, ironically enough, to limit exposure to all of those we just described.

Some track the time spent on each app, while others use timers to limit usage or even block apps outright. We don’t recommend implementing such apps across an organization, but if an individual wants to use Cold Turkey Blocker to stop them browsing Reddit or StayFocusd to put time-limits on social media sites, companies should get behind this thinking!

How to choose a software product or vendor

How to choose a software product or vendor

From a productivity perspective, you should start by writing down what you actually need the app for. Then find a tool which meets your criteria, check the reviews to see if it’s credible, then buy it.

Some companies launch full investigations into these tools, costing themselves tens or hundreds of work hours in the process. If you can stick to fundamentals and avoid getting carried away with bloated functionality you don’t actually need, choosing a vendor should be a quick and easy process.

Conclusion

Take a breath—that was a lot of information! We hope that by now you realize that productivity change doesn’t have to be complex. It doesn’t require expensive technologies or groundbreaking research.

For the most part, improving employee productivity is about making consistent and incremental changes, both at an organizational and individual level.

You can’t implement everything here overnight. But over a period of a few months or a year, you can get through a hell of a lot. We encourage you to pick whichever tip you felt was the most compelling, or perhaps the easiest to implement, and go introduce it to your business.

If you notice improvements, come back and pick another one. This guide isn’t going anywhere, and we hope you’ll use it as a reference for years to come.

Good luck!

How To Stop Thinking About Work

Stop thinking about work

You know how it goes…

Friday: Get home exhausted, brain still whirling with to-dos both pending and new ones to add to your list.

Saturday: Sleep in but only for a bit, you dreamt about work and don’t feel the least bit rested. You get up anyway because you have a million chores and errands that you neglected during the week because you stayed late each day.

Sunday: You feel a sense of relaxation in the morning but, as the day progresses, the Sunday night scaries creep in reminding you of all of the work that needs to be done on Monday. You didn’t dream about work last night but you know you will tonight.

Wash, rinse, repeat.

Your body may check out after your work day but your brain is still very much clocked in… and it isn’t registering overtime hours that will show up on your paycheck.

In the days before the internet, it was significantly easier to leave your work where it belonged. Unfortunately, as much as digital work has awarded us with incredible flexibility, it has also set an unhealthy expectation to be “on” outside our usual (and paid) working hours. Nearly half of people are guilty of checking work related emails outside of their regular working hours. When something is so common and the daily grind so glorified, it’s hard to truly disconnect from work without some serious guilt.

Red flags are everywhere and workers are waking up to the fact that they need to learn how to disconnect from work for our own wellbeing as a worker but also as a human.

Harmful Effects of Not Checking Out From Work

Harmful Effects of Not Checking Out From Work

Checking into work during personal time is not only an annoying habit, it has been glamorized,

Busy is sexy… apparently.

But there is nothing sexy about the very real consequences of taking work home with you.

Mental Health Decline

Only recently have there been quantitative strides in reducing the stigma around mental health. While it’s late, it nonetheless is welcome and more people are acknowledging the fact that mental health is health. You can only think of one thing at a time and every minute that you are thinking about work, you are not thinking about:

  • Making a date to have coffee with a friend
  • New recipes
  • Helping a child with homework
  • Moving your body
  • Starting a hobby
  • Developing new skills
  • Literally anything else

Much like refusing to keep weight off a sprained ankle will only hinder your healing, refusing to give your brain a break will cause mental health issues.

Also important to our mental health is the ability to set boundaries. We may feel like working at all hours and being on call sends the message that we’re dedicated and committed workers and that actually was the case back in the day. Staying late, going the extra mile… these activities would essentially guarantee a move up the corporate ladder. Today, there is more education around this topic and more employers are aware that this kind of activity actually has a negative effect on productivity. Overworking doesn’t make you more productive, what it does do is make it painfully obvious that you have a boundary setting issue and struggle with effective time management. Overworking is your ticket to burnout.

Burnout is not a buzzword, it’s a real condition and even the World Health Organization (WHO) has updated their definition to better reflect reality:

“a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed”.

Symptoms of burnout include depression, exhaustion, negative feelings towards your job, and reduced productivity. There has been a push lately to reduce the stigma around burnout and also better understand the severity and the impacts it can have on your life. Given that more than half (52%) of working people express feeling burnt out by their work, it’s past time that it be taken seriously.

Physical Fitness

Physical

Not being able to shut off after work leads to stress.

When you check up on work outside of work hours, it causes anticipatory stress, a type of stress that you feel when you are anticipating something. Mental stress manifests into physical symptoms as it progresses. The physical symptoms of stress are numerous and include trouble sleeping, high blood pressure, aches and pains, digestive issues, and heart problems just to name a few.

While these symptoms are directly correlated to stress, there are a number of secondary issues that come with how someone chooses to deal with that stress. Many people turn to substances like alcohol to cope or develop other unhealthy habits around food and drink consumption that further exacerbate the physical symptoms of stress related to overworking.

The bottom line is that stress is not just in our head, it lives in our body. Your body needs time to recover from work and, like an overtired toddler, it protests when it doesn’t get what it wants.

Relationships

Relationships

The time people spend plugged in outside of work unsurprisingly affects your personal life, specifically your relationships with the people around you. You are unintentionally sending a message that people are second on your priority list after your job. It’s easy to say simply put down the phone and pay attention to what is in front of you but there is a mindset block that needs to be tackled to let you do that.

I am sure you have been on the receiving end of someone who cannot let go of work, you see the back of their phone more than you see their face. How does that feel? Not great.

Practice being present when you are around people. If someone is willing to share their valuable time and attention with you, the least you can do is provide yours in return.

How Can You Detach From Work

So, How Can You Detach From Work?

It’s easier said than done but there are some ways that can help you set appropriate boundaries between work and personal life, even if you are a remote worker.

Have a Plan

It’s one thing to say that you will start to actually disconnect from work, it’s another to have a concrete plan.

Be clear on your actual work commitments. If you are paid to work from 8:30am – 4:30pm, set an alarm for 4:15pm or 15 minutes before you are due to finish for the day. That alarm will signal that it’s time to pull out your to-do list and empty your brain of items that will need your attention tomorrow… at 8:30am.

By taking the time to write down the tasks that you need to accomplish, you have gotten them out of your head and given your brain permission to stop thinking about them. Part of the reason that we tend to ruminate over future tasks is because we have not properly removed them from our head and put them somewhere safe where your brain is confident that it won’t be forgotten. Time management guru Dave Crenshaw calls this mind clearing and it’s highly effective when it comes to giving yourself permission to move on because you know that you won’t forget it.

Try keeping note pads in places where you find yourself thinking of work or use the voice to text function on your phone to record things as they come up and get them out of your head as quickly as possible. You may not be able to stop thinking about work completely but you can start limiting that time and get comfortable with it.

Change Your Environment

If you are like a good chunk of the workforce in 2021, you likely work remote or have a home office. While home offices are incredibly convenient and the vast majority of remote workers report a better work and life balance, it’s even more difficult to shut off for the day when you’re a mere ten steps away from where you work.

If possible, have a dedicated office space with a door. Working from a small desk in your bedroom is less than ideal and is guaranteed to interfere with any healthy night routine. Work related technology such as your computer, laptop, tablet, or phone should stay in this space and only accessed during work hours.

Minus your dedicated office space, make your home a work free haven. Having a cue – whether it’s closing your office door or turning off the light – that signals you are done for the day will help set this boundary. It’s also helpful to have a reward waiting for you. A reward can be as small as a cup of tea or permission to listen to your favourite podcast while you prep supper.

If you work outside of the home, your cue can be the second you leave the building or when you get into your car. Turn on an after work playlist as you make your way home and arrive in the right frame of mind to relax.

Manage Notifications and Screen Time

Manage Notifications and Screen Time

Today, parents don’t hesitate to set screen time limits when it comes to their kids as they are acutely aware of the negative effects of being glued to a screen on developing minds. But, if you are working age, chances are that your parents did not grow up with this technology and were not themselves taught how to responsibly manage their devices.

This trial by fire has left the majority of people with an unhealthy expectation of what is a reasonable amount of time to spend on our devices for both work and personal activities. While there is no standard set of time that is appropriate to be glued to our devices, disabling notifications is a great way to start. Go into your phone settings and find the do not disturb option, make friends with it. By disabling notifications outside of work hours, you will reduce the temptation to do work related activities.

Stop Venting

This might seem like contradictory advice. Venting can be a great way to let out some frustration while someone lends you an ear. But, here is the thing…

Venting about work is still thinking about work.

While it’s impossible to never need a good vent, consider the cost. Is your time better spent venting or would your mind and body be better served by a nice walk in the woods or a short drive for ice cream.

Embrace a Hobby

Maybe you have an old hobby that you‘ve neglected for years or have interest in something new. Dust off that old guitar, impulse buy some paint and canvas, or sign up for a kickboxing class. Having something to look forward to will help you fight the twitch to enter work mode after hours.

Communicate Your Boundaries

People are not mind readers. It’s important to communicate your boundaries with the people around you, especially those who are most apt to disregard them. The most likely culprits who infringe on your space are coworkers or your manager. Ideally, your management would be the ones enforcing healthy work and life boundaries but that isn’t always the case.

In their defence, they probably have no idea that they’re doing it and have been sucked into the hustle as much as you have.

Start small, add an email signature with expectations on when you will reply or add an out of office message. Take note of how people respond, it’s likely that your actions will give other people permission to set and maintain their own boundaries.

Set Reasonable Expectations

Set Reasonable Expectations During Your Work Day

Have you ever thought that work is spilling over into your personal time because you’ve tried to cram an unreasonable amount of it into your workday?

If you work an average 8 hour workday, consider that you likely have between 4-5 hours of productive work time. This makes sense when you factor in breaks, the time cost of switching between tasks, and of course interruptions. Start with the assumption that you have 4 hours to work with and break those down into 1 hour focus blocks with a single task dedicated to each. Consider this example:

  • Hour 1: Draft report for Client #1
  • Hour 2: Work on Project “x”
  • Hour 3: Board Meeting
  • Hour 4: Draft report for Client #2

When you consider your usual work schedule, this may seem too light. Give it a try and what you will find is that when you can focus on one task for a set period of time without interruption, you will see an increase in focus which will directly affect the quality and quantity of your work. You will finish projects and have small gaps in the day for work that requires less focus like checking emails or preparing to do lists.

Do It For You

Disconnecting from work is hard but not impossible, and it’s well worth learning how to because you were made for more than to just work, pay bills, and die. Understand the negative effects of overworking on your wellbeing and implement some of the tips mentioned to finally disconnect from work and enjoy a healthy work and life balance.

Unsure About What You Need To Do? Here’s How To Get Your Boss To Clarify Your Responsibilities At Work.

Clarify job responsibilities with bosses

Have you ever felt unsure about your role at work?

You may have a job description from when you were first hired, but it isn’t really relevant to what you’re doing day to day and what is expected of you. You may feel like you are constantly wondering what your responsibilities are and how you contribute to the organization’s success.

Poor role definition comes from unclear objectives, misaligned coworkers’ expectations, and the job’s overall scope. These factors are often amplified by the use of vague language in the initial job description itself.

If you feel that your responsibilities are too ambiguous and that it’s holding you back, you’re not alone.

Here are some of the benefits of clarifying job responsibilities:

1. Greater job satisfaction

One study on analysts demonstrated significantly higher levels of job satisfaction in employees who had a good understanding of their role, their responsibilities, and how these fit into the organization’s mission and success. Having your boss clarify your job responsibilities could help you align with your organization and be satisfied with your performance and contributions.

2. Lower turnover rates

Employees who clearly understand their responsibilities are likely to stay in a role for longer. Turnover costs an organization resources such as time, money, and labor. Clarifying your position with your boss will ensure that you know exactly what is expected of you, and that there won’t be any misaligned expectations.

3. Role clarity correlates to innovative behavior at work.

Innovation is crucial for success in the modern workplace, so it’s pretty essential employees feel inspired and encouraged. While it may seem intuitive that having flexible job roles may encourage employees to innovate, it’s actually the opposite. One study found a direct positive impact on innovative behavior when employees had a good understanding of their role at work.

Less time wasted

4. Less time wasted

When employees are unclear about their roles, they waste time in confusion and procrastination rather than executing the tasks they should be doing. There’s nothing worse than spending your day trying to figure out what you should do next. Time trickles on as you stare at the clock hoping for something to fall in your lap. Role clarity from your boss can help you navigate your workday, making you feel productive and accomplished.

5. Higher level of engagement

When you have a clear understanding of your role and what is expected of you in your position, it is much more likely that you will have a high level of engagement at your organization. Employees who understand their place are more involved and are active contributors. As a result, they contribute to a better functioning company culture and healthy workplace.

Now for the hard part – how do we get our boss to clarify our job responsibilities?

This can be a touchy subject to bring up for many, especially when you’ve been working at your job for a while. You don’t want to sound like you’ve been wasting the organization’s time, or that you haven’t been up to much. Breaching the subject crudely can risk coming across as saying ‘what is it I’m being paid to do again?’; not something you want your boss to hear! As with many things at the workplace, a degree of formality and preparation is required.

To get your boss to clarify your job responsibilities, follow these steps:

1. Review your job description

First things first – take a look at your original job description. Make a list of the tasks you’re regularly doing and see where they match up with the job description. Ask yourself some hard questions such as:

  • Am I doing enough?
  • Am I doing more than I was hired for?
  • What else would I like to do during the week?
  • Where do I want my career to go?

Set up a meeting with your boss

2. Set up a meeting with your boss

If you feel a little lost at work while important stuff seems to happen around you, it may be time to ask your boss more about what tasks and responsibilities you own, and how your role contributes to the success of the organization.

On the flip side, if you’re constantly swamped and doing a lot more than what you were initially hired for, it’s probably time to ask for a promotion to match.

Either way, you need to set up a meeting.

As with any meeting, you want to have a well-thought-out plan and an idea of what you want to cover and how you want to say it.

An excellent way to approach this is to explain that you have gone over your original job description and feel there is a misalignment between what your day-to-day looks like. Ask your boss for clarification on some of the tasks that you aren’t currently executing at work. If you need more training on something, don’t be afraid to ask for it. Your boss will appreciate the initiative that you’ve taken to align your work with your job role.

If you have been going above and beyond what you were originally hired for, don’t hesitate to advocate for yourself. Gather proof of your performance and how it has contributed to the organization’s goals. Ask for what you believe you deserve, whether that’s a raise, an upgraded job title, or other perks.

Ask for more consistent performance recognition

3. Ask for more consistent performance recognition.

Performance recognition is an essential part of any organization and any role – no matter if you’re in a leadership position or if you’re an associate. Getting regular feedback can also help you develop role clarity, which influences your job satisfaction and commitment to your role. When you consistently get feedback on your performance, it reinforces your understanding of what you should be doing.

If you don’t have role clarity, it could be partially due to inconsistent or inadequate performance recognition. Ask your boss if they would be able to provide you with more feedback regularly. You can also prompt them as well if they don’t initiate it.

Here are some examples of how to encourage feedback in a non-pushy way:

  • “Do you have any feedback for me on xyz?”
  • “Did my performance on xyz meet your expectations?”
  • “Is there anything that I can do to improve next time?”

By gaining that feedback, you’ll understand if what you are doing at work is on the right track or if you need to be working differently or accomplishing different things. Ultimately, you will be able to clarify your role from your boss through performance recognition and feedback.

Here’s an example of one organization showing us how it’s done:

At leading digital marketing agency, Column Five Media, clarifying job roles has become a main priority. They advocate for these two tools to accomplish this for every employee:

  • The Contextual Expectations Doc
    • Expanding on a job description document, The Contextual Expectations Doc explains the possibilities of the everyday tasks and clearly outlines what is expected of a role and how it relates to the company’s larger goals.
    • It uses two simple questions:
      • Why is this role important?
      • What does this look like day to day?
  • Job Canvas Doc
    • Each department will have a Job Canvas doc that breaks down the expectations and responsibilities for everyone to see and refer back to.
    • It includes:
      • What level they’re at
      • What is required to move up

Job Canvas Doc

Column Five Media explains that these tools have helped them day to day in 5 ways:

  • Purpose – Their approach has helped their employees find meaning in their everyday work and careers.
  • Transparency – The two documents provide transparency by clearly identifying the expectations and the outline for how decisions are made regarding promotions and raises.
  • Accountability – By having clear expectations accessible to everyone, people know what they own and what they’re on the hook for. It reminds employees why their role is valuable to the organization.
  • Career mobility and raises – The two documents give employees a clear understanding of what they need to do to progress in their careers at the organization.
  • Personal empowerment – These documents allow employees to take control of their careers by knowing what proactive steps to take to further their careers and how they can hone in on their strengths and weaknesses.

If you feel that these actions would greatly impact your organization, why not take the initiative to implement these at work or ask your boss if they believe it would benefit your workplace?

Conclusion

Feeling unsure about your role at work isn’t a great experience for the employee or the organization. Gaining clarification on your position can seem awkward and difficult at first, but if you follow our steps above, you should be on your way to a better work experience and future career!

A Run-Down On Zero Float In Project Management, Plus Tips On How To Manage It

Zero float in project management

We’ve all managed a project at one point or another. Whether it’s planning a party or leading a large project at work, it’s important to understand the tasks that lead to the desired outcomes. One of the first steps many Project Managers will do is create the project’s timeline in a series of tasks. When mapping out the project, each task gets a duration for competition. It will become clear which activities depend on others and which ones have more flexibility. When there is no extra time between activities, we have zero float, and it is considered a critical activity. A series of critical activities that are dependent on one another make up a critical path.

If a critical activity slips and doesn’t meet its deadline, it causes the project finish date to slip. And this is usually a no-go in project management. Mainly because deadline slips, even the small ones, typically have massive financial costs. For the average size project, even a 10 percent overrun can result in a $5 million hit to the project’s profitability. Using the critical path method allows Project Managers to decide which tasks should take precedence, anticipate potential slips in the schedule, and make necessary adjustments. This makes project delays less likely and, therefore, project success more likely.

Got some zero float activities in your project? Here are 4 tips to help you manage them:

1. Start with a thoroughly defined project scope

Without a well-defined scope that addresses all the project details, it’s pretty hard to achieve a killer result. All of the deliverables, no matter how small, need to be agreed upon by the project’s parties. This will provide the guideline for which activities need to be included in the project. Without a complete scope, it’s pretty hard to come up with an accurate project timeline. What ends up happening is deliverables get added on and your zero float tasks have to slip. Wreaking havoc on your budget, time constraints, and project quality.

2. Prepare for all possibilities

When looking at your critical path, start thinking about the “what if” scenarios that could pop up. By thinking about these potential situations in advance, you’re more prepared for anything that can happen. And if you look at the history of projects, especially those major high-risk ones, things happen, and contingency plans go a long way.

You may want to look beyond your critical path at the tasks that have extra slack to prepare for these “what if” situations. You can use extra slack to extend a task, giving yourself more resources to allocate to the at-risk zero float tasks.

You can also think about the zero float tasks that are most likely at risk of delays or other issues. See how the rest of the critical path is affected and how you can shorten particular task durations. Here are a few things you can do to fast track your tasks with zero float:

  • Change a task’s constraint (usually time, scope, or cost) to allow more adaptability in the schedule.
  • Work overtime. No one likes to do it, but often it’s necessary and worth it in the end.
  • Commit additional resources to work on the zero float tasks that will move the project finish date forward.

3. Create regular project update reports

Regular project reports keep all of your stakeholders on top of what is happening with the project. It saves time by summarizing how the project is tracking for all stakeholders at once. Not only does it keep you and your team accountable, but it helps manage expectations by providing a platform to give a heads up if any of your zero float tasks are experiencing slippage.

4. Have a robust change management process in place

More often than not, scopes tend to creep as projects progress and can have a significant impact on the project. Sometimes change is inevitable, and it isn’t a bad thing, but any changes to the scope must be managed correctly. Here are some vital elements of any change management plan:

  • Justification for the change – what are the goals that this change will help achieve?
  • Who does the change affect?
  • Who is responsible for the new tasks needed?
  • How does it affect the timeline?
  • What are the costs?
  • Who needs to sign off?
  • Which stakeholders must be notified?

Suppose a change affects your zero float tasks. In that case, it will likely affect the critical path and, therefore, the project completion date. With a strong change management plan, altering the critical path doesn’t have to be an issue. It can even improve the project’s deliverables in the long run. If you understand how changes will affect those zero float tasks, you’ll be better able to take the steps necessary to manage and achieve success.

Conclusion

When your project has time-critical tasks with no room for slack, they’re considered zero float. With close attention to and management of these tasks, you’ll be on your way to delivering your project on time and within budget. Follow these zero float management tips to help avoid the stress of slipping schedules and disastrous delays!

Endless Emails Are Killing Your Time. Take It Back With These Email Management Strategies

Email Management

Would you be shocked to hear that the average professional spends 28% of the workday reading and answering emails? It sounds pretty staggering, but it makes sense when you consider that they receive an average of 121 business emails every day, not to mention all of the spam, newsletters, and sales emails.

Whilst email has been a revolutionary tool for productivity in the workplace, it has equally earned a reputation as the chief source of unproductive busy work. There are a lot of seemingly innocuous reasons for this. For example, many of us tend to delay responding to emails in an effort to save time or work on more pressing (or interesting!) tasks. However, this creates a need to re-read emails, costing even more time in the long term. Some other time drainers are over-organizing with unnecessary folders or checking your inbox numerous times per hour. This time wasted could be used for more productive tasks, or put towards creative initiatives that are actually meaningful to the organization. Or even just to have some downtime and avoid burnout.

Time wasting isn’t the only cost of poor email management. Like a lot of things in our modern-day existence, the hidden impact on the environment is more than you may think. While Mother Earth may prefer email to snail mail as the more eco-friendly option, neglecting to delete the unnecessary or old emails in our inbox increases our carbon footprint. This is because they are stored on the cloud, which requires a lot of electricity and, therefore (in most cases), fossil fuels.

Then there’s the monetary cost. One company found that email was costing them in the seven figures, with each individual email estimated at 95 cents worth of labor.

So it’s clear; email management is vital. But how should we implement email management, so that it’s meaningful, productive, and effective?

Here are some easy tips that you can implement to make your email life easier:

To do List

Have a to-do list box

While you might be tempted to organize your emails with multiple folders and labels, this actually is more time-consuming than helpful. Harvard Business Review reports that using folders to manage emails wastes 14 minutes per day. With a handy search button being a core feature of all major email platforms, needing to manually compile folders has gone the way of the dodo.

What is helpful, though, is to have a to-do list box. When you’re putting off an email to respond to later, pop it in this box and refer back when you can. For other emails, try the single-touch rule; When you open an email that you don’t need and will never need again, delete it. For your peace of mind and for our lovely earth! And if there’s a chance you could need it again, the archive box is your friend.

Do it or schedule it in

Sometimes we put off responding to an email because we just don’t feel like it. If responding to an email will take less than a minute, and you have the capacity to do it when you check your box, just get it over with and do it. The accessing, rereading, and thought-gathering process is repeated by going back and doing it later. This wastes unnecessary time and resources.

For your other emails, schedule time in your day to dedicate to answering those emails from your to-do box and executing the tasks that they may require. For the more time-consuming emails, tackling them all at once will save you time and keep you focused on your other tasks throughout the day.

Turn off notifications

While that notification ding may only divert your attention for a couple of seconds, turning them off entirely at work is likely your best bet. One study that had participants turn off notifications for 24 hours reported less stress, more focus, and productivity at work with notifications off.

If it’s likely that you will receive important emails throughout the day that may be time-sensitive, set specific times to check your inbox all at once. This shouldn’t be more than twice an hour, but ideally, every hour works best and allows you to focus on other things.

Be ruthless with the unsubscribe button

Ever get those daily emails from that company you shopped from 6 months ago or an online blog that makes you wonder when you ever signed up for it?

Getting emails from businesses that you’ll never open and don’t care about is a waste of your time and the earth’s limited resources. Unsubscribe whenever the thought crosses your mind, or at the very least delete the ones you won’t open or use again.

Importance of Email Management

Think about who you’re CCing

While you may think that adding every person from the department to an email chain will save time, in reality, most of these ‘FYI’ tactics are unnecessary. If they need the relevant information in the future an email can be simply forwarded to them. Reading irrelevant emails costs us 8 minutes per day, so save other people’s time by including only the relevant people who really need to see this information.

Think to yourself… “Do I really need to send this email?”

If it’s easy for you to walk over to your coworker and ask them a question or give them an update – then why send them an email? Don’t be afraid to just ask them to let you know when they have time to chat. Real face-to-face conversations have a lot of benefits, including saving time through faster problem-solving. Emails tend to produce a back and forth dynamic, often unnecessarily. If you can, cutting to the chase with a face-to-face is ideal.

Conclusion

Are you one of the many people who find that email is eating up your time at work, leaving you scrambling around trying to make time for the other more critical tasks? Then it may be time to rethink how you approach your email management.

With some simple processes and a streamlined approach, you can utilize email for its functionality without falling into the time-consuming trap that it can be.

4 Steps to Achieve Peak Performance at Work

Achieving peak performance at work

“Unless your talent and skills absolutely dwarf those of your competition, the deep workers among them will outproduce you.”— Cal Newport.

Many mistakenly believe that talent is crucial when it comes to achieving peak performance. Not to say that it’s useless, but no amount of talent and skill will help you perform well if you don’t have the right mindset and work ethic.

Many of us reach peak performance once in a while by accident—the circumstances just align, helping us enter a powerful yet short-lived flow state. The critical question for most of us is, “how do I stay highly productive at all times?”.

Fortunately, we have an answer to that. In this post, we’ll explore the intricacies of entering the flow state and look into what you should do to sustain peak productivity.

Let’s dive right in.

But just what exactly is peak performance?

Peak performance is a state in which someone executes a task with maximum skill, while also showing an extremely high level of concentration. As a result, this leads to exceptional output of high quality. Even better, people can enter these states for longer timeframes and do so on a regular basis. Here’s how you can achieve this:

Managing attention and focus

1. Managing attention and focus

A crucial part of peak performance is focus. Concentrating for extended periods of time can be demanding, but it’s definitely something you can cultivate. There are plenty of ways you can go by doing this:

Let’s start by taking a quick look at a few practical things to help you sustain productive focus for longer:

  • Eliminate all distractions from your workplace. Very often, we don’t even notice how our attention shifts from what we’re doing to other, less important things like phone notifications. Practice minimalism when it comes to your workstation.
  • Keep your workplace clean and tidy. A cleaner table will help you concentrate for longer.
  • Consider investing in a comfortable chair. Many of us tend to hunch our backs over our tables, resulting in undesirable posture, low oxygenation, and decreased focus.

Okay, so now that we’ve eliminated distractions from our surroundings, let’s take a quick look at the things we can do to sharpen our focus during work:

  • Focus on one task and one task alone. Modern society tends to glorify multitasking for some weird reason—the truth is that there’s a whole body of research that suggests that switching between tasks harms your concentration, decreases IQ and makes you less efficient in the long run.
  • Eliminate interruptions at all costs. There’s a bunch of free or inexpensive software that will allow you to temporarily block the apps or websites that you consider distractions. Bear in mind that you can do that on any OS, but it does involve messing around with code, so consider that before going that route. To many, this will appear as a very straightforward step, but rest assured that it will work wonders on your concentration and your performance as a result.
  • Be mindful of Parkinson’s law. This law is usually expressed as “Work expands so as to fill the time available for its completion.” People typically execute tasks with the deadline in mind. For instance, if you’ve allotted three months to finish something—you most likely will. However, if you set the deadline for a month and a half, you’ll most likely deliver as well. It’s important to underline that Parkinson’s law shouldn’t be used to set unreasonable deadlines; instead, it should be applied to manage our time better.
  • People often have mixed feelings about meditation, but the truth is that it works. There are very few activities in our day-to-day lives where we actually train our focus, rather than deteriorating it with mindless feed scrolling—and even a very modest meditation practice will work wonders on your ability to concentrate on tasks and avoid distractions. With meditation, you’ll be able to become much more efficient by only investing 10 minutes a day to practice.

Go with the flow

2. Go with the flow

Once you’ve created an environment conducive to long-lasting concentration, you’re prepared to enter the so-called “flow” state. This state is typically known as “being in the zone”—it’s when you’re fully immersed in the task you’re working on. People often feel so concentrated on what they’re doing in this state that they reportedly lose track of time, and a few hours feel like 45 minutes.

So, how does one enter the “flow” state?

  • The first and probably essential step is eliminating internal and external distractions to a minimum, which we’ve dealt with already. To remain focused for longer periods of time, we need to create an environment that will allow it.
  • Understand your biological peak time. People are different. Our brains and bodies have adapted to our environment and lifestyles. As a result, some people are just more productive in the morning, others—in the afternoon, some feel like they’re most efficient in the evening. Carefully observe your energy levels throughout the day and identify the timeframe in which you are at your biological peak.
  • Create the right amount of distraction. Many people believe that in order to focus, they need to work in a silent environment. While this does make sense on paper, this isn’t how our brains work. In fact, working in total silence will force our brains to point their attention to something. However, having a tiny bit of distraction in the form of cafe chatter or ambient music will help your attention remain grounded in what you’re doing.

Challenging Tasks

  • Is your task challenging enough? To enter the flow state, the thing you’re working on shouldn’t be too challenging or not challenging enough. The former will most likely overwhelm you, and the latter will probably bore you. Achieving flow state is all about working on an activity that will provide you with the right amount of challenge, just enough to keep your brain curious.
  • Make sure that your task has a clear outcome. Very often, our productivity suffers from a lack of clarity in terms of what’s expected of us. Understanding what you need to achieve will prevent your mind from wandering and will ensure that you remain productive for a long time.
  • Stay hydrated and caffeinated. Drinking water regularly is absolutely imperative when you’re looking to work for a long time since dehydration will often induce a sense of fatigue in people. Coffee is optional, kind of. Of course, if you’re very sensitive to caffeine, or you just don’t like it, there’s no good reason to force yourself to do it. However, if you drink coffee regularly, consider doing so strategically throughout the day. But have your last cup no later than 4-5 PM since it could potentially harm the quality of your sleep.

Don’t overdo it

3. Don’t overdo it

Bear in mind that working at peak productivity is taxing. This is by no means a casual stroll in the park—it’s a full-blown workout, so expect to feel tired a little earlier than you normally would. This is why it’s important to take regular breaks.

Typical signs of fatigue are lack of concentration, the inability to finish basic tasks, making lots of small mistakes, and so forth. If you notice some of these symptoms throughout your high-performance days, don’t hesitate to take a short break. A good framework for this could be the Pomodoro technique—take a 5-minute break after 25 minutes of work, or take a 10-minute break after 50 minutes of work. But bear in mind that these are just suggestions. Do whatever feels right.

However, try to distinguish fatigue from lack of focus. Sometimes low productivity is the product of distraction and, in these situations, we need to just focus harder and keep grinding.

Another common side effect of deep work is excitement and agitation. I’ve experienced this on numerous occasions. Sometimes after a couple of hours of intense focus, you may feel a mix of excitement and slight anxiety—this is just your brain signaling that it needs a short break. However, it’s essential to remain mindful of these states and not express this irritability towards your colleagues and loved ones. Take a break. Even better, go for a short walk and celebrate your productive work.

Take good care of yourself

4. Take good care of yourself

We often think of peak productivity as something we do during the time we’re productive, but there are plenty of things we need to take care of to be able to perform regularly. Getting enough sleep is a good example.

The quality of our sleep has a massive impact on pretty much every part of our bodies. Sleep is vital for the cardiovascular and immune systems. Aside from that, it provides our brains with the rest that they need, ensuring that we are able to learn new things, think clearly, and remain emotionally balanced.

Same goes for exercise and a healthy diet—while people can definitely be extremely productive without the two, it’s safe to say that incorporating them into your daily life will certainly help you achieve even more.

Emotional wellbeing is another essential factor. Invest time and effort into feeling content with your work. Consider implementing a daily self-check-in to achieve a sense of mindfulness in regards to how you feel, what you’d like to address on a particular day, and what you think is the most important task on your list today.

Another essential part of peak productivity is motivation. There’s very little you can actually achieve if you don’t really feel like it. This is precisely why we should occasionally look at the big picture and understand where our lives are headed and whether we’re happy with this direction.

Make a habit of asking yourself forward-looking questions into a habit. Ask yourself why you’re doing what it is you’re doing? Are the things you’re working on today a means to achieve your long-term goals?

And last but not least—learn to forgive yourself. Remember that you are but human. Sometimes we just happen to slip up here and there—and that’s totally fine. Sometimes, your day won’t be as productive as you intended it to be; it happens to everyone. Stop punishing yourself for the things you can’t control.

The bottom line

Above everything else, remember that sustaining peak performance at work doesn’t have to be a hit or miss gamble. Know your numbers and plot out the strategies for compounding improvements. Set measurable goals and get to work. This will give you direction, clarity, and progressive routines.

Embrace momentum to stay in the flow state longer than your peers or the last time you did. Then track your performance numbers and continue to beat your present record.

7 Advantages of Cooperative Multitasking (And 4 Disadvantages)

Cooperative Multitasking

Cooperative multitasking is a technique where two or more software applications will share the same resources of a common host processor. This method will queue tasks and attempt to allocate resources between them periodically.

Only one task can run at a time and the program must yield control before the next task can run. This type of multitasking is most useful when concerning a single user with just a handful of tasks.

This method is less popular with modern computers but was heavily used during the 16-bit era. Nowadays cooperative multitasking is used mainly where memory constraints exist.

It’s common to see cooperative multitasking in applications like CICS (Customer Information Control System) or the JES2 (Job Entry System) subsystem.

The operating system will never perform a context switch between processes. If running multiple programs, processes will yield control voluntarily when the process goes idle or is logically blocked by another program. Alternatively, they will cede control periodically so both programs can function.

Now let’s take a look at the main advantages of cooperative multitasking.

CPU Isn’t Being Overworked

1. CPU Isn’t Being Overworked

Since cooperative multitasking focuses on a single process at a time, the full resources of the CPU can be focussed on the task. When multiple programs are being run simultaneously it can slow down progress and it greatly reduces the processing power each program has access to.

With the CPU able to focus its processing power on individual tasks it can complete tasks faster and more effectively. Other types of multitasking lack this individuality and the processing power is split between tasks.

2. Exchanging Data Is A Breeze

Predictable processes are a big benefit to cooperative multitasking. They allow for simpler profiling and testing regardless of when incidents occur. Different people can see the same view as one another even if they are not accessing the project at the same point.

3. Easy to Implement

As with anything, how effective your cooperative multitasking is, is down to the skills of the coder. However, cooperative multitasking is simpler to code than other types of multitasking. There will be no need to implement suspending code as each process will be responsible for yielding control,

This makes cooperative multitasking ideal for single users with a small number of tasks to do. As an individual coder, this should make the coding process nice and easy.

Programming Languages

4. Available in Popular Programming Languages

Cooperative multitasking is predominantly used with popular languages such as Python and Javascript. These programs feature single-threaded event-loops during their runtime which is utilized by cooperative multitasking. Anyone familiar with these languages will find coding a cooperative multitasking system quite easy.

5. Fewer Re-Entrance Issues

Providing there is only a single CPU kernel, you can expect there to be fewer issues with re-entrance. However, this benefit won’t be available if you use multiprocessor kernels.

As there is no chance of tasks or programs being interrupted by other tasks there shouldn’t be re-entrance issues. Interruptions that happen during cooperative multitasking are typically kernel calls, which the coder will permit.

6. Know How Long Processes Will Stay Awake

Another benefit of cooperative multitasking is knowing the exact time frame processes will take. This may need some additional coding but it’s nothing too strenuous. All the coder will need to do is set up loops and events for threads.

Doing this will help you monitor if tasks are taking too long and hindering progress. You’ll also be able to make sure that all your tasks are getting access to the CPU without the hassle of trying to access resources.

7. Great for Single Users

Cooperative multitasking is great when it’s for a single user who only has a few tasks to complete. It will be lackluster if there are many tasks or multiple users trying to run different processes.

Although the principles of cooperative multitasking sound good, modern technology is too powerful. This means that you’ll be better off with preemptive multitasking. However, it can still be useful on embedded devices.

Disadvantages of Cooperative Multitasking

Disadvantages of Cooperative Multitasking

Now we’ve gone over what cooperative multitasking is and the advantages it holds, we should look at the disadvantages. Unfortunately, cooperative multitasking is used less and less in modern technology.

It was used frequently during the 16-bit era by both Microsoft and Apple. This was due to the code being easy to write and being able to run on less advanced (and less costly) hardware. Here are some of the major disadvantages of cooperative multitasking.

1. Poor coding can cause issues

If one of the programs or tasks isn’t coded correctly it can cause major issues. One such issue is that a program could hold the CPU forever instead of yielding control. This will mean that other tasks won’t be completed and the only way to release the CPU is by shutting down the computer.

It can be a particular problem in a server environment as it can cause the entire environment to become too fragile. An otherwise well-coded system can be let down by one poorly coded program.

2. Hard to stop tasks after they start

Once an operation is underway there won’t be an opportunity to suspend that thread. It will continue to draw from the CPU’s resources until the operation is complete. This can cause major interruptions to processes if there is an error in the thread.

The user will need to manually stop the operations in order to restore the CPU so it can start working on other tasks. Preemptive multitasking can avoid this by interrupting applications and changing control.

Hard to ensure every task has access to the CPU

3. Hard to ensure every task has access to the CPU

Each task will need to use the CPU for a certain amount and since these tasks are operating individually it’s impossible to guarantee access to the processing power. This will require manual intervention if certain tasks aren’t getting the time they need with the CPU.

This causes projects to take longer to complete and it means the user will have to routinely review things to make sure operations are running.

4. Not a good system for all response times

If you are dealing with response times in milliseconds or microseconds then you should consider a different type of system. Unfortunately, cooperative micro-tasking doesn’t work well at this level but if your response times are more generous it should be okay.

Conclusion

If you’re interested in a cooperative multitasking system then you should make sure it can suit your needs. As long as you’re a single user who has a small number of tasks, this system is ideal. However, in most instances, you will be better off using preemptive multitasking systems.

Although it is not commonly used with modern systems there is still some utility with cooperative multitasking. Certain systems such as JES2 and CICS are known for using this method. It can also be incredibly useful when you’re using embedded devices that naturally have memory constraints.

It’s worth considering your multitasking options before settling on one. Make sure that you can get the most out of the CPU to ensure tasks are being completed quickly and efficiently.

Why Strong Leadership in Cross-Cultural Environments Is Important To The Employee Experience & How You Can Embrace A Diverse Workforce

Leadership in cross cultural environment

The importance of strong leadership in cross-cultural environments has never been higher as the COVID-19 pandemic has virtually redefined how and where we work. With top talent being seriously considered for job opportunities regardless of geography, leaders are recognizing the essential need to adapt and manage an increasingly diverse and global team.

Being an effective and dynamic leader means learning how to build culturally competent bridges that create a healthy, inclusive, and accessible work environment that drives everyone towards success.

What is Leadership In A Cross-Cultural Environment?

Leadership in a cross-cultural environment means understanding and motivating a culturally diverse team to come together through a shared sense of purpose, which moves the team closer to the company’s goals and vision for the future.

By definition, leaders are individuals who inspire, encourage, and empower their teams to move positively forward. They not only provide the necessary resources to have their team do their job effectively but also encourage them individually to step into their unique abilities so that they can perform at their best. Leaders also have the capability to foster a collaborative work environment that steadily produces efficient results.

The challenge now with a largely remote, globalized workforce is to preserve this type of effective teamwork while also leading a team from multiple time zones and different cultural backgrounds. According to Maryville University, Technavio reports that the global market for cross-cultural training services is expected to expand by $1.2 billion between the years 2020-2024, which is driven primarily by companies’ growing emphasis on cultural awareness and new opportunities created by COVID-19.

As the talent pool continues to boast a diverse group of experienced professionals from across the globe, leaders must evolve alongside their multicultural workforce and create a work environment that is both inclusive and also supports a true sense of belonging. Leading a cross-cultural team can create advantages that help make a huge impact on the company.

Benefits of Leading a Cross-Cultural Team

The Benefits of Leading a Cross-Cultural Team

Successful leaders understand that one of the top benefits employees actively seek is flexibility. In order to foster a positive work environment that optimally performs, it’s important to keep this top of mind as it creates a culture of trust and loyalty when employees feel their time and efforts are valued and appreciated. This is more important now than ever as the workforce evolves into a virtual capacity composed of a globalized team. However, when a team is led successfully despite the barriers, there are a number of benefits:

  • Increased employee engagement – When employees know they work for a company that prioritizes and works with a diverse group of talent, they’re more likely to appreciate the organization and believe in the company’s mission, which results in more motivation, productivity, and overall engagement. Gartner Research reveals that inclusive teams improve performance by at least 30%.
  • Knowledge-sharing through new perspectives– A diverse team can learn a lot from each other. They can share skills, experiences, and information that help inspire the team to think creatively in ways they’ve not thought of before as a result of new perspectives. This greatly improves teamwork amongst individuals from different backgrounds. When the group is able to apply the unique knowledge they have gained from their colleagues, collaboration is more efficient and often innovative.

Greater innovation

  • Greater innovation – According to Maryville University, companies with a diverse workforce are 1.8 times more likely to embrace change and 1.7 times more likely to become market leaders. This is likely because your team is feeling motivated to do their best work under leadership that makes them feel included and safe.
  • Attracts and keeps top talent – 3 out of 4 candidates consider diversity in the workplace to be a top priority when considering offers of employment. (Source: Glassdoor.) An increasingly high number of top talent are searching for work environments that value inclusivity and diversity in the workplace. This allows the potential employee to get a glimpse into your company’s values. You’ll gain more interested, qualified, and A-list job seekers when you prioritize hiring a highly diversified team. As an added benefit, your company’s reputation gains positive traction in your industry as you positively interact with candidates, bring aboard new hires that respect the company’s mission, and offer an employee experience where everyone is aligned in their values and goals, helping to retain your top performers.
  • Increased profits – As employee satisfaction within the company increases, so does employee performance and productivity, ultimately resulting in higher profits. In a survey conducted by the Harvard Business Review, over 1,700 companies across eight countries were examined to assess if there was any correlation between having diverse teams and a company’s overall innovation and performance. The result of the survey was that in all eight countries, there was a statistically important relationship between diversity and innovation. The study continued to show that diverse companies had 19% higher revenue. CMS Wire also echoed a similar finding. Companies in the top quartile for racial and ethnic diversity are 36% more likely to see financial returns that exceed the average for their particular industry.

A cross-cultural team can yield so many benefits for the company by bringing in fresh perspectives, new ideas, and inspiration for more inspired creativity, all of which help cultivate a positive work environment.

Challenges of Leadership in Cross-Cultural Environments

The Challenges of Leadership in Cross-Cultural Environments

Of course, having a multicultural environment is not without its complexities. Common expressions that we normally don’t think twice about in everyday life can be easily misinterpreted by others from different cultures, especially in the absence of context. Working in an exclusively remote capacity exacerbates miscommunication in virtual teams.

For example, in a talk given at a TEDx event in Barcelona by Ricardo Fernandez, he outlined some of the challenges he experienced as a leader of teams located in multiple countries and the communication challenges that arose internally. One notable story involves a routine conference call with his team in South Africa. By the end of their meeting, one of his team members relays that he would call Ricardo “just now.”

Ricardo ended the team call and waited. And continued waiting until, after 15 minutes, he sent a message asking if they were going to speak soon as he was under the impression they were going to speak shortly after the meeting. His team member responded, repeating what he had said and sending an image of how South Africans define some expressions of time. Fernandez had thought that they were going to speak in a matter of minutes, while his team member explained that they would talk in the near future, but not necessarily right at that moment. Fernandez was astounded that something as simple as expressions of time led to a misunderstanding. Fernandez also noted that while he was glad the miscommunication happened internally — allowing him an opportunity to digest the difference in expression — he considered that this may have not gone as well if it had happened in a meeting with a client.

This was an instance of the difference in forms of expression. Here are some other common cross-cultural misunderstandings that are common in work environments:

  • Attitudes towards conflict. Generally, any conflict in the workplace is considered uncomfortable and something to be avoided; however, in some cultures, conflict is actually viewed as a positive thing. In most cases, we are often encouraged to identify the root of the issue and begin the steps necessary to come to a resolution, likely involving a face-to-face discussion. Adversely, most Eastern countries like to address interpersonal conflict quietly and prefer written communication as the preferred way to solve issues.
  • Communication style. Having effective communication in the workplace is one of the biggest challenges for teams. This is especially true for diverse groups where language barriers may continuously lead to misunderstandings. Leaders must also be aware that certain cultures often use open-ended questions, rather than declarative statements.
  • Work Style. Leaders should be conscious of the different working hours and time zone differences of the people on their global team to maximize work output and ensure regular communication. It’s important to have an understanding of the various holidays, expectations of time off, and overall work schedule that allows the team to maintain flexibility within their personal lives.
  • Decision-making. Different, more inclusive methods of leadership are certainly on the rise. However, the general view of decision-making primarily in the United States is that of the top-down system. Decisions are made at the top and then rolled down to those who will carry out the assignments and execute those instructions. For some cultures, especially in Japan, decision-making is a collective effort, in which consensus among the entire team is the favored method. Remember that individuals will likely approach decision-making from their cultural frame of mind.
  • Attitudes towards openness. Inevitably, gossip or discussion of personal matters makes its way into the workplace. In some cultures, open disclosure of personal information, emotions, or their involvement with interpersonal conflict is not considered appropriate and is oftentimes viewed as intrusive. It would be easy to assume that their tendency to lean away from these issues makes them appear more defensive or potentially aggressive when in reality, their attitude is a natural response for them. Leaders must keep this in mind when dealing with sensitive employee relations issues that arise within their teams.
  • Cultural Stereotypes. Whether this occurs consciously or subconsciously, cultural stereotyping in the workplace happens more than we think. For example, in an article written by the LA Times, Asian Americans were considered the least likely group to be promoted into a management or leadership role at less than 1%, even though they make up at least 12% of the workforce. There’s a bias that Asian Americans are not as assertive, and therefore are offered more technical roles instead, which ultimately do not provide any ample training for leadership opportunities or skill development.

There are many challenges being a leader in a cross-cultural environment, but there are ways that allow you to continue developing the appropriate skills, awareness, and effective communication styles, which help enable your diverse team to thrive.

Become a Cross-Cultural Leader

How To Become a Cross-Cultural Leader

Leadership in a cross-cultural environment is all about learning how to improve upon your current leadership style and expanding your knowledge on the different cultures that make up your team. It’s about taking a step back, carefully examining and understanding any “mistakes” or miscommunication that may have happened, and leaning into your motivation to grow your skills as an exceptional leader. Let’s talk about how you can add to your leadership tool belt and improve how you lead a cross-cultural group:

Be open and flexible with your leadership style

One of the biggest challenges for managers is accepting that not everyone will be onboard with your natural leadership style. What you may think is working with the team overall might actually be stalling their productivity. For example, what you may consider as being supportive by instructing the employee on how to exactly respond to an issue, may in fact come across as micromanaging. If done often enough — where a manager consistently steps into a situation that the employee should be able to handle– the result will be the employee no longer feeling empowered to give you their creativity. Conversely, if you’re too hands off, the employee may feel that they cannot rely on you as a source of support. Being open and flexible with your leadership in a cross-cultural environment will help you adapt to the different work styles on your team, which will make it easier to discover what may or may not be working.

Communicate clearly

Providing context is key. When making an announcement, updating the team, or giving out recognition, try to be as clear as possible with your communication. Be focused and keep things simple. Avoid using too much slang, colloquialisms, or idioms that could lead to confusion. No matter how well-meaning the messaging was intended to be, if there isn’t any proper context, it could possibly offend some of the individuals on your team or leave them confused about the message you were trying to deliver. Your audience may understand the words on a surface level, but not the meaning behind them. In Fernandez’s TedX talk, he gave an example of this very scenario happening during a project launch with his team in India. Because the project had gone so well, he thought it would be beneficial for his team to give them the praise they deserved for the overall success. In one of their weekly calls, he recognized one of his colleagues and said, “You’re killing it out there!”

Now for those who are familiar with this phrase and hear it quite frequently, we wouldn’t think twice. This is in reference to a job well done. For Fernandez, he elicited the exact opposite response. His Indian colleague contacted him the next day and asked him. “What did I do wrong? What can I do to improve?” Fernandez was completely surprised by this reaction. He thought he was providing positive feedback that would make his colleague feel appreciated for his hard work. Instead, the phrase was interpreted in a completely different way. Same words, different meanings. According to Fernandez, the lack of context created this misunderstanding.

Remain a neutral party during conflicts

Remain a neutral party during conflicts

During any interpersonal conflict within the team, it’s the job of any leader to remain a neutral third-party. Reserve any judgments, and don’t openly take sides. Especially in diverse teams, make sure to ask questions, particularly when you’re unclear. Listen, repeat back your understanding of what the person has said, and confirm if your summary was accurate. This is how you utilize active listening effectively and avoid misunderstandings when it comes time to create a solution.

Take advantage of training

Be open to discovering and pursuing training that the whole team can participate in. Focus on development that strengthens communication and team-building. Also search for opportunities that are tailored specifically towards managers and building leadership qualities. This will help you address and resolve team issues in an effective manner as well as work on your own communication style and management, fostering your growth as a team leader. You’ll find that developing leadership skills requires you to think differently, leaning heavily towards strategic decision-making, thoughtful approaches to conflict, and an enhanced awareness of the people that make up your team.

Be accommodating of different cultural customs

In a multicultural team, awareness of the various holidays or customs that occur throughout the year is essential to being a culturally competent leader. It takes more than having the knowledge of different cultures. Leaders must work to practice genuine understanding and empathy across the different cultures that make up the team and be thoughtful and flexible enough to adapt to varying expectations.

Foster a positive work environment

If you prioritize creating a positive work environment built from trust, respect, and support, you’re building a culture of psychological safety. Your employees will feel comfortable coming to you if there are any issues within the team or if they need more clarity on assignment without fear of punishment. In a multicultural environment, you want to foster this kind of trust and sense of community in order to have the most successful outcomes. The hallmark of a culturally competent leader is the ability to bring together people with different backgrounds, motivations, experiences, and ways of thinking and guide them towards a common goal.

Regularly ask for feedback

One of the most insightful ways to gain feedback on your management style is to host regular individual check-ins with your team. Ask for feedback on their needs, what you could do better, and what kind of support is needed from you in order to be at their most successful. This is the chance to open the communication channels, get on the same page, and clear up any misunderstandings. Incorporating a QR Code into your check-in process can streamline feedback collection by directing team members to online surveys or feedback forms.

Regularly ask for feedback

Just remember that when asking for feedback, be open to their comments or suggestions. It’s not always easy to hear criticism, even if it is constructive in nature. This is also an opportunity to get to know your employee on a more personal level, which may help them feel more comfortable with you. If they feel genuinely valued and cared for, your employee may be willing to share honest feedback, rather than share vague or superficial comments. Effective leaders should be able to consistently assess themselves in order to make timely improvements.

Practice patience and persistence

Being a successful leader in a cross-cultural environment takes time and patience. To be able to see the whole picture and nurture each employee’s professional growth while building mutual respect amongst different cultures is no easy feat. It’s a nuanced practice that stretches your skills and refines them.

Think about it this way. Let’s say you have an employee from a different country who is learning how to speak English. When you have conversations with your employee, it may be difficult at first to understand what they’re saying. You may even be frustrated by the difficulties involved with communication and the misunderstandings that are created because of the language barrier. It can begin to feel like it may not be a good fit. This is where persistence and compassion for each other comes in. Leaders need to build strong bridges for their employees, support them, and practice patience. In some cases, they may even need a little extra support from a third party so that they can both improve on their communication differences.

While it may feel easier to replace the employee, you risk losing a potentially competent and productive team member. Persistence, patience, and compassion is the key to fostering an employee’s growth, especially if they’re from a different country. If leaders can’t adapt to the increasingly diverse market, it’ll be extremely hard — and costly — to grow the team, retain high performers, and meet the company’s overall goals.

Treat everyone with respect

Effective cross-cultural leadership ensures that everyone on the team feels comfortable. To help build their confidence and trust in you, show them respect, encourage them to step into their abilities, be humble, kind, and open as there is always something new to learn in a cross-cultural environment. If your employees know that their leader is actively working to understand and appreciate cultural differences, the more likely they are to feel safe and respect you in turn.

Be curious and adapt

One of the most important traits of cross-cultural leadership is being genuinely curious about other cultures that are vastly different from your own. You must be willing to respect and acknowledge that other cultures have their own unique way of working that adds an extra layer of complexity to communication and overall work output. In an Inc. article written by Beth Fisher-Yoshida, she talks at length about how cultural misunderstandings can negatively impact global deals. For example, Yoshida noted that the Japanese have a “relationship-focused culture.” In order to close a deal in Japan, your Japanese colleagues must feel comfortable with you in order to develop trust and respect. Without an intense curiosity for their culture and ability to adapt to this type of approach to business, there are many opportunities for miscommunication and loss of productivity.

The Importance of Leadership in a Cross-Cultural Environment

The Importance of Leadership in a Cross-Cultural Environment

Being a leader in a cross-cultural environment can help you grow both professionally and personally. While you may face unique challenges, leaders and managers can take the necessary steps to ensure that their team remains highly motivated, inspired, and encouraged to meet the company’s goals and bottom-line. Afterall, these are the hallmark traits of a successful leader.

To develop cross-cultural leadership skills that embrace the different ethnicities, religions, races, and cultures, you need a strong sense of persistence, curiosity, and willingness to understand different perspectives. It’s about self-awareness and self-understanding about some of our own biases in the workplace, and the work that we pour into changing how we view differences.

You can create a true sense of belonging in your team by being open-minded while allowing your team to thrive in a safe and inclusive space.